Artificial Intelligence for Customer Relationship Management: Solving Customer Problems
暫譯: 客戶關係管理中的人工智慧：解決客戶問題
Galitsky, Boris
商品描述
Chatbots for CRM and Dialogue Management.- Recommendation by Joining a Human Conversation.- Adjusting Chatbot Conversation to User Personality and Mood.- A Virtual Social Promotion Chatbot with Persuasion and Rhetorical Coordination.- Concluding a CRM Session.- Truth, Lie and Hypocrisy.- Reasoning for Resolving Customer Complaints- Concept-based Learning of Complainant's Behavior.- Reasoning and Simulation of Mental Attitudes of a Customer.- CRM Becomes Seriously Ill.- Conclusions.
商品描述(中文翻譯)
```客戶關係管理與對話管理的聊天機器人。- 通過參與人類對話進行推薦。- 根據用戶的個性和情緒調整聊天機器人的對話。- 一個具有說服力和修辭協調的虛擬社交推廣聊天機器人。- 結束客戶關係管理會話。- 真相、謊言與虛偽。- 解決客戶投訴的推理。- 基於概念的投訴者行為學習。- 客戶的心理態度推理與模擬。- 客戶關係管理變得嚴重不適。- 結論。```
