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Chatbots for CRM and Dialogue Management.- Recommendation by Joining a Human Conversation.- Adjusting Chatbot Conversation to User Personality and Mood.- A Virtual Social Promotion Chatbot with Persuasion and Rhetorical Coordination.- Concluding a CRM Session.- Truth, Lie and Hypocrisy.- Reasoning for Resolving Customer Complaints- Concept-based Learning of Complainant's Behavior.- Reasoning and Simulation of Mental Attitudes of a Customer.- CRM Becomes Seriously Ill.- Conclusions.
