Managing IT as an Investment: Partnering for Success

Summary

70% of IT organizations are still viewed as cost centers, not value centers. That must change. Managing IT as an Investment shows IT leaders exactly how to change it. Respected CIO Ken Moskowitz and top IT consultant Harris Kern offer a complete action plan for managing technology as a strategic asset, partnering with the business, building a culture based on shared values, nurturing individuals to new levels of productivity and satisfaction, creating exceptional value - and being recognized for it throughout an organization. 

Table of Contents

Foreword.
Preface.
Acknowledgments.
Introduction.
1. The Maturing of IT as a Business Discipline.

The Value Chain and the Evolution ofInformation Technology. The Message: Manage IT as a Strategic Asset. Investing in Values.

2. Consequence-Based Thinking.

Big-Picture Thinking. Tapping In. Common Language.

3. Partnering.

The Global Matrix-ed Organization. Business Cases. Business Teams. Operating Principles. Partnering within IT.

4. Value Management.

Other Examples of Communication Value.

5. Strategy.

Business Strategy Formation Process. Enterprise Vision. Technology Vision. Strategy. Making Strategy Operational. The Importance of the PerformanceManagement Process. How to Measure Progress(Part of Marketing IT).

6. The Small Picture.

Communicating the Small Picture. How to Translate “Geek Speak” . Meeting Management.

7. Organization.

Alignment with the Business. Technology Alignment. The Evolution of Alignment. Personal Productivity Services Group. Desktop Development Group. Training Department Evolution.

8. Human Capital Management.

Quality of Life. Recruiting/Hiring. Transitioning into the Enterprise. Mentoring for Success. Managing the Process. Performance Management Process. The Organization as a Career.

9. Investing in Values.

How We Succeed. Actions as Result of Values. The Hidden Harvest. Values of the Saturn Car Company.

10. CEO Roles and Responsibilities.

Leadership. Partnership. Education. Flying Solo. The Leadership, Partnership, Education Model.

Appendix A. Sample Business Case Template.

Document Overview. Project Summary. Financial Summary. Supporting Information. Preliminary Requirements. Other Considerations. Assumptions. Risks. Sign-Off.

Appendix B. Personal Productivity Services Organization Overview.

Desktop Development Group Overview. Training Department Overview. Help Desk. Sample Help Desk Customer Service Survey. Technical Support. Second-Level Support. Applications Architecture Overview. Architecture Group Involvement.

Appendix C. Desktop Development Standards and Procedures.

Project Lifecycle. Requirements Gathering and Analysis. Project Acceptance. Project Planning. Design. Prototyping. Scope Freeze. Testing (End-User Acceptance). Support. Marketing. Implementation. Maintenance/Change Control. Postimplementation Follow-Up.

Appendix D. Systems Development Contract.

User Responsibilities. IT Responsibilities.

Index.