Serviceology for Services: 7th International Conference, Icserv 2020, Osaka, Japan, March 13-15, 2020, Proceedings
Takenaka, Takeshi, Han, Spring, Minami, Chieko
- 出版商: Springer
- 出版日期: 2020-02-14
- 售價: $2,370
- 貴賓價: 9.5 折 $2,252
- 語言: 英文
- 頁數: 309
- 裝訂: Quality Paper - also called trade paper
- ISBN: 981153117X
- ISBN-13: 9789811531170
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This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
