Tourism and Hospitality for Sustainable Development: Volume Three: Implications for Customers and Employees of Tourism Businesses
Ndhlovu, Emmanuel, Dube, Kaitano, Makuyana, Tawanda
- 出版商: Springer
- 出版日期: 2024-09-13
- 售價: $6,970
- 貴賓價: 9.5 折 $6,622
- 語言: 英文
- 頁數: 329
- 裝訂: Hardcover - also called cloth, retail trade, or trade
- ISBN: 3031630769
- ISBN-13: 9783031630767
無法訂購
商品描述
Tourism and hospitality industry, particularly in the 21st century, can no longer be imagined, designed, marketed, managed or even studied independent of digital mediation and technology. In addition to increasing the profitability of the industry, technology also enables the industry to positively respond to contemporary pressing global challenges such as pandemics, climate change, energy crises, staffing challenges and hyperinflation, among others. Technologies are, however, not a perfect-finished whole or a straightforward process to implement efficiently and ethically. The opportunities, costs, and challenges differ in geo-political and socio-economic contexts.
With the drive towards disability inclusion, digitalisation, technological innovations, and inventions can play a significant role in universal design and reasonable accommodation for the aged and population with disabilities in Global North and South. Such forms one of the key pillars of accessible tourism and hospitality. In the context of the above and in response to the thoughtful need for new and sustained study of the developments, interrelationships, potentialities of the topic, and synergies, this edited book explores the trends, opportunities, challenges, and complexities of digitalisation and technology integration in the tourism and hospitality industry, as well as strategic shifts that will contribute to emerging research streams. The book comprises contributions that generate theoretical insights, empirical findings, and evidence-based recommendations by focusing on emerging and forecasted technologies that are used in the tourism and hospitality industry, such as blockchain, robots, Artificial Intelligence, Virtual Reality, big data, and analytics, among others. The aim is to provide a better understanding of how disruptive technologies and digitalisation are being currently utilised and how they currently and potentially influence the various stakeholder groups, as well as their future possibilities and impossibilities. This third volume in a three-volume set primarily covers how these new technologies are impacting both consumers and employees of services related to tourism.
商品描述(中文翻譯)
旅遊與款待產業，特別是在21世紀，已無法想像、設計、行銷、管理或甚至研究時不依賴數位媒介和技術。除了提高產業的獲利能力外，技術還使產業能夠積極應對當前迫切的全球挑戰，例如疫情、氣候變遷、能源危機、人力資源挑戰和超通膨等。然而，技術並不是一個完美的整體，也不是一個簡單的過程，能夠有效且道德地實施。機會、成本和挑戰在地緣政治和社會經濟背景中有所不同。
隨著對殘障包容的推動，數位化、技術創新和發明在全球北方和南方的普遍設計和合理調整中可以發揮重要作用。這些構成了可及旅遊和款待的關鍵支柱之一。在上述背景下，並回應對新穎且持續研究該主題的發展、相互關係、潛力及協同效應的深思需求，本書探討了旅遊與款待產業中數位化和技術整合的趨勢、機會、挑戰和複雜性，以及將促進新興研究流的戰略轉變。本書包含的貢獻產生了理論見解、實證發現和基於證據的建議，重點關注在旅遊與款待產業中使用的新興和預測技術，如區塊鏈、機器人、人工智慧、虛擬實境、大數據和分析等。目的是提供對顛覆性技術和數位化目前如何被利用的更好理解，以及它們如何當前和潛在地影響各利益相關者群體，以及他們的未來可能性和不可能性。本書是三卷本中的第三卷，主要涵蓋這些新技術如何影響與旅遊相關的服務消費者和員工。
作者簡介
Emmanuel Ndhlovu is a scholar and student of development. His research interests are in peasant and informal sector livelihoods, land reform issues, political economy, digitalisation of industries, and food sovereignty. He holds a PhD in Development Studies from the University of South Africa. At the time of writing, Emmanuel was with the Vaal University of Technology as a postdoc researcher.
Kaitano Dube is an Associate Professor at the Vaal University of Technology under the Ecotourism Management Department. He has successfully hosted five post-doctoral and supervised several Post Graduate Students at the Masters and PhD Levels. He is a visiting Professor at Emirates Aviation, Dubai, United Arab Emirates and Chandigarh University in India. He holds several editorial and Associate Editorial Positions with several international journals. His research interests are in tourism, climate change, sustainability and aviation. Prof Dube is a university leader who has served in several senatorial and research roles. He is also a curriculum expert who has shaped programs of several universities in the SADC region and abroad.
Tawanda Makuyana is currently attached to the Vaal University of Technology, South Africa, as a researcher in the Tourism Research in Economic Environments and Society (TREES). He is an accomplished researcher in the following areas: Human Capital Development/Human Resources issues, vulnerable groups & Disability issues (Advocacy for socio-economic empowerment of disabled people), Inclusive Workplace and wellness, Inclusive Organisational Policy and Strategy development and implementation, Accessible/inclusive Destination competitiveness, Inclusive- Community Based-Tourism, Nature (biodiversity) based Tourism, Inclusive Sport Tourism & Accessible Tourism. Mixed-method research design is preferred.
作者簡介(中文翻譯)
Emmanuel Ndhlovu 是一位學者及發展研究生。他的研究興趣包括農民及非正式部門的生計、土地改革議題、政治經濟、產業數位化以及食品主權。他擁有南非大學的發展研究博士學位。在撰寫本文時，Emmanuel 於瓦爾科技大學擔任博士後研究員。
Kaitano Dube 是瓦爾科技大學生態旅遊管理系的副教授。他成功主持了五位博士後研究員並指導了多位碩士及博士研究生。他是阿聯酋杜拜的阿聯酋航空訪問教授及印度昌迪加爾大學的訪問教授。他在多本國際期刊擔任多個編輯及副編輯職位。他的研究興趣包括旅遊、氣候變遷、可持續性及航空。Dube 教授是一位大學領導者，曾在多個參議院及研究角色中服務。他也是一位課程專家，對南部非洲發展共同體及國外多所大學的課程設計產生了影響。
Tawanda Makuyana 目前在南非瓦爾科技大學擔任經濟環境與社會旅遊研究（TREES）的研究員。他在以下領域是一位成就卓著的研究者：人力資本發展/人力資源議題、弱勢群體及殘障議題（倡導殘障人士的社會經濟賦權）、包容性工作場所及健康、包容性組織政策及策略的發展與實施、可及/包容性目的地競爭力、包容性社區基礎旅遊、自然（生物多樣性）基礎旅遊、包容性體育旅遊及可及旅遊。偏好混合方法的研究設計。
