Implementing Microsoft Dynamics 365 Customer Engagement
暫譯: 實作 Microsoft Dynamics 365 客戶互動

Name: Implementing Microsoft Dynamics 365 Customer Engagement
Price: 1739 TWD
Availability: OnlineOnly
Author: Pal, Mahender
ISBN: 1838556877

Pal, Mahender

出版商: Packt Publishing
出版日期: 2020-03-06
售價: $1,830
貴賓價: 9.5 折 $1,739
語言: 英文
頁數: 426
裝訂: Quality Paper - also called trade paper
ISBN: 1838556877
ISBN-13: 9781838556877

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商品描述

Microsoft Dynamics 365 for Customer Engagement (CE) is one of the leading customer relationship management (CRM) solutions that help companies to effectively communicate with their customers and allows them to transform their marketing strategies. Complete with detailed explanations of the essential concepts and practical examples, this book will guide you through the entire life cycle of implementing Dynamics 365 CE for your organization or clients, and will help you avoid common pitfalls while increasing efficiency at every stage of the project.

Starting with the foundational concepts, the book will gradually introduce you to Microsoft Dynamics 365 features, plans, and products. You’ll learn various implementation strategies and requirement gathering techniques, and then design the application architecture by converting your requirements into technical and functional designs. As you advance, you’ll learn how to configure your CRM system to meet your organizational needs, customize Dynamics 365 CE, and extend its capabilities by writing client-side and server-side code. Finally, you’ll integrate Dynamics 365 CE with other applications and explore its business intelligence capabilities.

By the end of this Microsoft Dynamics 365 book, you’ll have gained an in-depth understanding of all the key components necessary for successful Dynamics 365 CE implementation.

商品描述(中文翻譯)

Microsoft Dynamics 365 for Customer Engagement (CE) 是領先的客戶關係管理 (CRM) 解決方案之一，幫助公司有效地與客戶溝通，並使他們能夠轉變其行銷策略。本書詳細解釋了基本概念並提供實用範例，將指導您完成為您的組織或客戶實施 Dynamics 365 CE 的整個生命週期，並幫助您避免常見的陷阱，同時在專案的每個階段提高效率。

本書從基礎概念開始，逐步介紹 Microsoft Dynamics 365 的功能、計劃和產品。您將學習各種實施策略和需求收集技術，然後通過將需求轉換為技術和功能設計來設計應用程式架構。隨著進展，您將學習如何配置您的 CRM 系統以滿足組織需求，自訂 Dynamics 365 CE，並通過編寫客戶端和伺服器端代碼來擴展其功能。最後，您將把 Dynamics 365 CE 與其他應用程式整合，並探索其商業智慧能力。

在本書結束時，您將深入了解成功實施 Dynamics 365 CE 所需的所有關鍵組件。

作者簡介

Mahender Pal is a Microsoft Dynamics 365 CE solution architect, trainer, and author. He started working with Dynamics CRM 3.0 and has used Microsoft Dynamics products professionally for more than 12 years. He loves to contribute to the community and has been awarded the Most Valuable Professional award 7 times. Mahender is the author of Microsoft Dynamics CRM 2011 Application Design and Microsoft Dynamics 2015 Application Design, for Packt Publishing, both of which cover developing xRM solutions using Dynamics CRM.

作者簡介(中文翻譯)

Mahender Pal 是一位 Microsoft Dynamics 365 CE 解決方案架構師、培訓師和作者。他從 Dynamics CRM 3.0 開始工作，並且專業使用 Microsoft Dynamics 產品已超過 12 年。他熱衷於為社群做出貢獻，並且七次獲得最有價值專業人士（Most Valuable Professional）獎項。Mahender 是 Packt Publishing 的《Microsoft Dynamics CRM 2011 應用程式設計》和《Microsoft Dynamics 2015 應用程式設計》的作者，這兩本書都涵蓋了使用 Dynamics CRM 開發 xRM 解決方案的內容。