Mastering Microsoft Dynamics 365 Customer Engagement
暫譯: 精通 Microsoft Dynamics 365 客戶互動

Deepesh Somani

Mastering Microsoft Dynamics 365 Customer Engagement
  • 出版商: Packt Publishing
  • 出版日期: 2019-02-28
  • 售價: $2,220
  • 貴賓價: 9.5 折 $2,109
  • 語言: 英文
  • 頁數: 572
  • 裝訂: Paperback
  • ISBN: 1788990226
  • ISBN-13: 9781788990226

    • 海外代購書籍(需單獨結帳)

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商品描述

Key Features

  • Create efficient client-side apps and customized plugins that work seamlessly
  • Learn best practices from field experience to use Dynamics 365 efficiently
  • Unleash the power of Dynamics 365 to maximize your organization's profits

Book Description

Microsoft Dynamics 365 is an all-in-one business management solution that's easy to use and adapt. It helps you connect your finances, sales, service, and operations to streamline business processes, improve customer interactions, and enable growth. This book gives you all the information you need to become an expert in MS Dynamics 365.

This book starts with a brief overview of the functional features of Dynamics 365. You will learn how to create Word and Excel templates using CRM data to enable customized data analysis for your organization. This book helps you understand how to use Dynamics 365 as an XRM Framework, gain a deep understanding of client-side scripting in Dynamics 365, and create client-side applications using JavaScript and the Web API.

In addition to this, you will discover how to customize Dynamics 365, and quickly move on to grasp the app structure, which helps you customize Dynamics 365 better. You will also learn how Dynamics 365 can be seamlessly embedded into various productivity tools to customize them for machine learning and contextual guidance.

By the end of this book, you will have mastered utilizing Dynamics 365 features through real-world scenarios.

What you will learn

  • Manage various divisions of your organization using Dynamics 365 customizations
  • Explore the XRM Framework and leverage its features
  • Provide an enhanced mobile and tablet experience
  • Develop client-side applications using JavaScript and the Web API
  • Understand how to develop plugins and workflows using Dynamics 365
  • Explore solution framework improvements and new field types

Who this book is for

Mastering Microsoft Dynamics 365 Customer Engagement is for you if you have knowledge of Dynamics CRM and want to utilize the latest features of Dynamics 365. This book is also for you if you're a skilled developer looking to move to the Microsoft stack to build business solution software. Extensive Dynamics CRM development experience will be beneficial to understand the concepts covered in this book.

 

商品描述(中文翻譯)

主要特點

- 創建高效的客戶端應用程式和無縫運作的自訂插件
- 從實務經驗中學習最佳實踐，以有效使用 Dynamics 365
- 釋放 Dynamics 365 的潛力，以最大化您組織的利潤

書籍描述

Microsoft Dynamics 365 是一個易於使用和適應的全方位商業管理解決方案。它幫助您連接財務、銷售、服務和運營，以簡化業務流程、改善客戶互動並促進增長。本書提供了成為 MS Dynamics 365 專家的所有資訊。

本書首先簡要概述了 Dynamics 365 的功能特點。您將學習如何使用 CRM 數據創建 Word 和 Excel 模板，以便為您的組織啟用自訂數據分析。本書幫助您了解如何將 Dynamics 365 用作 XRM 框架，深入理解 Dynamics 365 中的客戶端腳本編寫，並使用 JavaScript 和 Web API 創建客戶端應用程式。

此外，您將發現如何自訂 Dynamics 365，並迅速掌握應用程式結構，這有助於您更好地自訂 Dynamics 365。您還將學習如何將 Dynamics 365 無縫嵌入各種生產力工具，以便為機器學習和上下文指導進行自訂。

在本書結束時，您將掌握如何通過實際場景利用 Dynamics 365 的功能。

您將學習的內容

- 使用 Dynamics 365 自訂來管理組織的各個部門
- 探索 XRM 框架並利用其功能
- 提供增強的移動和平板電腦體驗
- 使用 JavaScript 和 Web API 開發客戶端應用程式
- 了解如何使用 Dynamics 365 開發插件和工作流程
- 探索解決方案框架的改進和新字段類型

本書適合誰

如果您對 Dynamics CRM 有所了解並希望利用 Dynamics 365 的最新功能，那麼《精通 Microsoft Dynamics 365 客戶參與》適合您。如果您是一位熟練的開發人員，想要轉向 Microsoft 技術堆疊來構建商業解決方案軟體，本書也適合您。擁有豐富的 Dynamics CRM 開發經驗將有助於理解本書所涵蓋的概念。

作者簡介

Deepesh Somani is a Microsoft Dynamics CRM solutions architect at Dynamisity and a corporate trainer. He is a Microsoft MVP awardee since 2015 and was awarded as top 100 CRM bloggers in 2017 by Feedspot. He has developed 14 free tools with 7,000 downloads and a Learning Dynamics CRM app with 1,500 downloads with 4.4 rating on the Play Store. He is experienced in working in different domains with teams from many countries and multinational companies and has authored two other Packt books.

作者簡介(中文翻譯)

Deepesh Somani 是Dynamisity的Microsoft Dynamics CRM解決方案架構師及企業培訓師。他自2015年以來獲得Microsoft MVP獎，並於2017年被Feedspot評選為前100名CRM部落客之一。他開發了14個免費工具，下載次數達7,000次，以及一個Learning Dynamics CRM應用程式，下載次數達1,500次，並在Play Store上獲得4.4的評分。他在不同領域與來自多個國家和跨國公司的團隊合作方面擁有豐富的經驗，並且是另外兩本Packt書籍的作者。

目錄大綱

Table of Contents

  1. Working with Sales
  2. Working with Service
  3. Working with Marketing
  4. Understanding the New Unified User Interface
  5. Designing Unified Interface Apps
  6. Customization Enhancements in Dynamics 365
  7. Business Process Flows and Rules in Dynamics 365
  8. Client-Side Scripting
  9. Plugin Development with Dynamics 365
  10. Working with the XRM Framework
  11. Mobile Enhancements in Dynamics 365
  12. Virtual Entities in Dynamics 365
  13. Working with Dynamics 365 Portals
  14. Configuration Enhancements in Dynamics 365
  15. Analytics with Dynamics 365 (Word and Excel Templates)

目錄大綱(中文翻譯)

Table of Contents


  1. Working with Sales

  2. Working with Service

  3. Working with Marketing

  4. Understanding the New Unified User Interface

  5. Designing Unified Interface Apps

  6. Customization Enhancements in Dynamics 365

  7. Business Process Flows and Rules in Dynamics 365

  8. Client-Side Scripting

  9. Plugin Development with Dynamics 365

  10. Working with the XRM Framework

  11. Mobile Enhancements in Dynamics 365

  12. Virtual Entities in Dynamics 365

  13. Working with Dynamics 365 Portals

  14. Configuration Enhancements in Dynamics 365

  15. Analytics with Dynamics 365 (Word and Excel Templates)

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