Reinventing ITIL® and DevOps with Digital Transformation: Essential Guidance to Accelerate the Process, 2/e (Paperback)
暫譯: 重新定義 ITIL® 與 DevOps 於數位轉型：加速流程的必要指導，第二版（平裝本）
Krishna Kaiser, Abhinav
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商品描述
The second edition of this book has been fully updated to show how the DevOps way of working has continued to adapt to changing technologies. The ITIL processes which were an integral part of the DevOps world have been merged with the DevOps framework, reflecting the current emphasis on product models rather than viewing project and support models separately.
This book starts with the basics of digital transformation before exploring how this works in practice: that is, people, processes and technology, and org structures. It delves into value streams that are the basis for ITIL and DevOps, highlighting the differences between the methods of the past and new methodologies needed to ensure products to meet contemporary expectations. This updated edition includes new chapters that discuss digital transformation for business success, introduce the battle tank framework, leading people in the digital world, managing work in a remote working model, and the product-led transformation model. These new chapters provide the guidance necessary to move beyond DevOps into a holistic digital transformation exercise.
The ideas, recommendations, and solutions you'll learn over the course of this book can be applied to develop solutions or create proposals for clients, and to deliver seamless services for DevOps projects.
What You Will Learn
- Understand digital transformation
- Leverage the battle tank framework for digital transformation
- Gain insight into the confluence of DevOps and ITIL
- Adapt ITIL processes in DevOps projects
- Move organizations from a project to a product-led model
- Lead teams in a digital world
- Manage the work of remote teams
Who This Book Is ForIT consultants and IT professionals who are looking for guidance to strategize, plan and implement digital transformation initiatives; design and redesign ITIL processes to adapt to the digital ways of working; moving organizations to product-led business; and leading people and managing work in the digital age.
商品描述(中文翻譯)
第二版的這本書已全面更新，以展示 DevOps 工作方式如何持續適應不斷變化的技術。ITIL 流程作為 DevOps 世界的重要組成部分，已與 DevOps 框架合併，反映出當前對產品模型的重視，而不再將專案和支援模型分開看待。
本書從數位轉型的基本概念開始，然後探討這在實踐中的運作方式：即人員、流程和技術，以及組織結構。它深入探討了作為 ITIL 和 DevOps 基礎的價值流，強調過去方法與當前確保產品符合現代期望所需新方法論之間的差異。這一更新版包括了新章節，討論了商業成功的數位轉型、介紹了戰鬥坦克框架、在數位世界中領導人員、在遠端工作模式下管理工作，以及以產品為主導的轉型模型。這些新章節提供了必要的指導，以超越 DevOps，進入全面的數位轉型實踐。
在這本書中你將學到的想法、建議和解決方案可以應用於開發解決方案或為客戶創建提案，並為 DevOps 專案提供無縫服務。
你將學到什麼
- 理解數位轉型
- 利用戰鬥坦克框架進行數位轉型
- 深入了解 DevOps 與 ITIL 的交匯
- 在 DevOps 專案中調整 ITIL 流程
- 將組織從專案導向轉變為產品導向模型
- 在數位世界中領導團隊
- 管理遠端團隊的工作
本書適合誰 IT 顧問和 IT 專業人士，尋求指導以策劃、規劃和實施數位轉型計畫；設計和重新設計 ITIL 流程以適應數位工作方式；將組織轉向產品導向的業務；以及在數位時代領導人員和管理工作。
作者簡介
Abhinav Krishna Kaiser works as a consulting partner in a leading consulting firm. He has led several digital transformation programmes across customers from various sectors. He consults with clients on various transformation initiatives that can be undertaken to come ahead of the curve.
Abhinav has worked in past as DevOps architect, Agile coach, service architect and programme manager among other roles. He has conducted several trainings in multiple geographies on DevOps, Agile and ITIL in classroom and remote setting. His achievements include successfully transforming customers into digital ways of working, modernizing applications, implementing DevOps and automation, developing customized service frameworks for specific customer needs among others.
In 2004, Abhinav started to write technical blogs and was one of the few leading bloggers at the time. He has written on several leading blogs such as Tech Republic, Train Signal and Plural Sight. He has written four books on ITIL and DevOps topics - Become ITIL Foundation Certified in 7 Days, Become ITIL 4 Foundation Certified in 7 Days, Reinventing ITIL(R) in the Age of DevOps, and Workshop in a Box: Communication Skills for IT Professionals.
作者簡介(中文翻譯)
阿賓納夫·克里希納·凱瑟在一家領先的顧問公司擔任顧問夥伴。他曾在來自各個行業的客戶中主導多個數位轉型計劃。他與客戶就各種轉型倡議進行諮詢，以幫助他們在競爭中領先。
阿賓納夫過去曾擔任DevOps架構師、敏捷教練、服務架構師和計劃經理等多個角色。他在多個地區進行過多次DevOps、敏捷和ITIL的培訓，涵蓋了面對面和遠程教學。他的成就包括成功將客戶轉型為數位工作方式、現代化應用程式、實施DevOps和自動化、為特定客戶需求開發定制服務框架等。
在2004年，阿賓納夫開始撰寫技術部落格，並成為當時少數幾位領先的部落客之一。他曾在多個知名部落格上發表文章，如Tech Republic、Train Signal和Plural Sight。他撰寫了四本有關ITIL和DevOps主題的書籍 - 在7天內成為ITIL基礎認證、在7天內成為ITIL 4基礎認證、在DevOps時代重新定義ITIL(R)以及Workshop in a Box: IT專業人員的溝通技巧。
