Conversational Artificial Intelligence

對話式人工智慧

本書回顧了與雲端計算安全相關的最新研究，包括對話式人工智慧應用的發展。特別適合那些在學術界與產業之間架起橋樑的人，讓讀者能夠理解雲端平台領域中對話式人工智慧的先進安全解決方案所面臨的安全問題，通過回顧當前及不斷演變的安全解決方案、其局限性以及未來的研究方向。

對話式人工智慧結合了自然語言處理（NLP）與傳統軟體，如聊天機器人、語音助手或互動語音識別系統，以透過口語或文字介面幫助客戶。能夠迅速且準確回應問題的對話式聊天機器人是一項引人入勝的發展，因為它們使客戶服務行業在某種程度上變得自給自足。一個自動化良好的聊天機器人可以大幅減少人力需求，但創建一個聊天機器人是一個耗時的過程。隨著像 Alexa 這樣的 AI 助手變得越來越受歡迎，語音識別技術變得愈加重要。由於人工智慧的進步，企業界的聊天機器人與客戶之間的技術連結也得到了提升。然而，這些聊天機器人對敏感資訊的增加訪問權限引發了嚴重的安全擔憂。威脅是一次性事件，例如惡意軟體和 DDOS（分散式拒絕服務）攻擊。針對公司的定向攻擊是常見的，並且經常使員工無法登入。用戶隱私侵犯的情況越來越普遍，突顯了使用聊天機器人的危險。漏洞是系統性問題，使竊賊能夠入侵。漏洞使威脅能夠進入系統，因此它們是密不可分的。惡意聊天機器人被廣泛用於在聊天室中發送垃圾郵件和廣告，模仿人類行為和對話，或欺騙個人透露個人資訊，如銀行帳戶詳細資料。

Romil Rawat, PhD, is an assistant professor at Shri Vaishnav Vidyapeeth Vishwavidyalaya, Indore. With over 12 years of teaching experience, he has published numerous papers in scholarly journals and conferences. He has also published book chapters and is a board member on two scientific journals. He has received several research grants and has hosted research events, workshops, and training programs. He also has several patents to his credit.

Rajesh Kumar Chakrawarti, PhD, is a professor and the Dean of the Department of Computer Science & Engineering, Sushila Devi Bansal College, Bansal Group of Institutions, India. He has over 20 years of industry and academic experience and has published over 100 research papers and chapters in books.

Sanjaya Kumar Sarangi, PhD, is an adjunct professor and coordinator at Utkal University, Coordinator and Adjunct Professor, Utkal University, Bhubaneswar, India. He has over 23 years of academic experience and has authored textbooks, book chapters, and papers for journals and conferences. He has been a visiting doctoral fellow at the University of California, USA, and he has more than 30 patents to his credit.

Mary Sowjanya Alamanda, PhD, is an associate professor in the Department of Computer Science and Systems Engineering at Andhra University College of Engineering, Visakhapatnam, India. She has four patents to her credit and has published more than 80 research publications in scholarly journals and conferences.

Anand Rajavat, PhD, is Dean of Shri Vaishnav Vidyapeeth Vishwavidyalaya University and a professor and Director of Shri Vaishnav Institute of Information Technology of Shri Vaishnav Vidyapeeth Vishwavidyalaya University, Indore, India. He has over 22 years of teaching and industry experience, and has authored or co-authored more than 110 publications. He has been a reviewer on numerous journals and has won numerousawards.

Kotagiri Srividya, PhD, is an associate professor and Head of the Department of Computer Science at the GMR Institute of Technology, Rajam, India. He has 18 years of teaching experience.

K. Sakthidasan Sankaran is a professor in the Department of Electronics and Communication Engineering at Hindustan Institute of Technology and Science, India. He is a reviewer and an editorial board member for several scholarly journals, and he has published more than 70 papers. He also has three books to his credit.

羅米爾·拉瓦特（Romil Rawat），博士，是印度印多爾的施里·維什納夫大學（Shri Vaishnav Vidyapeeth Vishwavidyalaya）助理教授。擁有超過12年的教學經驗，他在學術期刊和會議上發表了多篇論文，並出版了多本書籍章節，還擔任兩本科學期刊的編委。他獲得了多項研究資助，並主辦了研究活動、工作坊和培訓計劃。此外，他還擁有多項專利。

拉傑什·庫馬爾·查克拉瓦爾提（Rajesh Kumar Chakrawarti），博士，是印度班薩爾集團（Bansal Group of Institutions）班薩爾學院（Sushila Devi Bansal College）計算機科學與工程系的教授及系主任。他擁有超過20年的產業和學術經驗，並發表了超過100篇研究論文和書籍章節。

桑賈亞·庫馬爾·薩蘭吉（Sanjaya Kumar Sarangi），博士，是印度布巴內斯瓦爾的烏特卡爾大學（Utkal University）兼任教授及協調員。他擁有超過23年的學術經驗，並撰寫了教科書、書籍章節以及期刊和會議的論文。他曾在美國加州大學擔任訪問博士後研究員，並擁有超過30項專利。

瑪麗·索賈尼亞·阿拉曼達（Mary Sowjanya Alamanda），博士，是印度維沙卡帕特南的安得拉大學工程學院（Andhra University College of Engineering）計算機科學與系統工程系的副教授。她擁有四項專利，並在學術期刊和會議上發表了超過80篇研究出版物。

阿南德·拉賈瓦特（Anand Rajavat），博士，是施里·維什納夫大學的院長及施里·維什納夫信息技術學院的教授和主任，位於印度印多爾。他擁有超過22年的教學和產業經驗，並撰寫或共同撰寫了超過110篇出版物。他曾擔任多本期刊的審稿人，並獲得多項獎項。

科塔吉里·斯里維迪亞（Kotagiri Srividya），博士，是印度拉賈姆的GMR技術學院（GMR Institute of Technology）計算機科學系的副教授及系主任。他擁有18年的教學經驗。

K. Sakthidasan Sankaran是印度印度斯坦科技與科學學院（Hindustan Institute of Technology and Science）電子與通信工程系的教授。他是多本學術期刊的審稿人和編輯委員會成員，並發表了超過70篇論文，還擁有三本書籍。