Operations Management, 13/e (Paperback)
暫譯: 運營管理，第13版（平裝本）
Lee J. Krajewsk , Naresh K. Malhotra , Larry P. Ritzman
- 出版商: Pearson FT Press
- 出版日期: 2021-06-16
- 定價: $1,340
- 售價: 9.8 折 $1,313
- 語言: 英文
- 頁數: 688
- ISBN: 129240986X
- ISBN-13: 9781292409863
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商品描述
本書序言
Real-world examples engage students with the material
- NEW - All of the references and business examples throughout the text have been revised with the latest data, so students are up to date on current operations management practices.
- NEW - 7 new Chapter-Opening Vignettes engage and stimulate students interest by profiling how real companies like Apple, Lego, Nike, 3M, Starbucks, Oasis of the Seas, and Coca Cola, Inc. apply specific operational issues addressed in each chapter.
- NEW - Managerial Challenges present realistic scenarios that describe meaningful operations decision problems in which managers of various disciplines find themselves taking a leading role. Examples range from how to combat the rising cost of patient care and declining revenues at a nursing facility to a leading manufacturers quest to get their products to market faster.
- NEW - 4 new Managerial Practices provide current examples of how companies (successfully or unsuccessfully) deal with process and supply chain issues facing them as they run their operations. Examples range from the inventory system at IKEA to the shortage of toilet paper due to the coronavirus pandemic.
Coverage of the latest technologies shows students howtheyre being used to improve operations
Technologies highlighted include:
- NEW - Fourth Industrial Revolution (Industry 4.0) the ongoing automation of traditional manufacturing and industrial practices using modern smart technology (Chapter 1).
- NEW - Autonomous Supply Chains the trend toward automating elements of supply chains and the advantages it can have (Chapter 12).
- NEW - Autonomous Warehouse Operations the use of automated guided vehicles, automated mobile robots, and aerial drones in warehouse operations (Chapter 13).
- NEW - Blockchains what they are, how theyre different from cloud computing, and examples of their use in supply chains (Chapter 14).
End-of-chapter resources enhance students learning
- NEW - 4 new Video Cases focus on the world-renowned Cleveland Clinic and its outstanding level of operations during the coronavirus pandemic. Students see the process-design challenges they faced; their managerial responses to operations issues related to managing capacity and inventory; and their successful coordination of supply chain activities and information flow throughout the organization.
- Active Model Exercises enable students to use provided spreadsheets to do a what-if analysis of examples presented in the text to see what would happen if certain parameters were changed.
- Experiential Learning Exercises group students into teams who work both in- and out-of-class on five exercises that actively involve them in team-based discussion questions and decisions. Each exercise has been thoroughly tested in class and proven to be a valuable learning tool.
本書特色
●A Unifying Central Figure introduces each chapter that embodies the authors philosophy of operations management, which uses a building block approach:
。Part 1 discusses how to design and manage internal processes at the firm level.
。Part 2 teaches students how firms forecast customer demands and satisfy them with appropriate inventory management, scheduling practices, and resource planning.
。Part 3 demonstrates how the building blocks are connected into supply chains, linking the process in one firm with that of another.
●Learning Objectives at the beginning of each chapter are repeated at the end of the chapter with guidelines for review focusing students study and making the text much more accessible to all majors.
商品描述(中文翻譯)
本書序言
真實世界的範例讓學生與教材互動
- 全新 - 本書中所有的參考資料和商業範例已根據最新數據進行修訂，讓學生了解當前的運營管理實踐。
- 全新 - 7個新的章節開頭小插曲吸引並激發學生的興趣，介紹像Apple、Lego、Nike、3M、Starbucks、Oasis of the Seas和Coca Cola, Inc.等真實公司如何應用每章所討論的特定運營問題。
- 全新 - 管理挑戰呈現現實場景，描述各學科經理面臨的有意義的運營決策問題。範例包括如何應對護理機構患者護理成本上升和收入下降的挑戰，以及一家領先製造商如何努力更快地將產品推向市場。
- 全新 - 4個新的管理實踐提供當前公司（成功或不成功）如何處理運營中面臨的流程和供應鏈問題的範例。範例包括IKEA的庫存系統以及因冠狀病毒疫情導致的衛生紙短缺。
最新技術的涵蓋顯示學生如何利用這些技術來改善運營
突出的技術包括：
- 全新 - 第四次工業革命（Industry 4.0）持續自動化傳統製造和工業實踐，使用現代智能技術（第1章）。
- 全新 - 自動化供應鏈自動化供應鏈元素的趨勢及其可能帶來的優勢（第12章）。
- 全新 - 自動化倉庫運作在倉庫運作中使用自動導引車、自動移動機器人和空中無人機（第13章）。
- 全新 - 區塊鏈它們是什麼，與雲計算的不同之處，以及在供應鏈中使用的範例（第14章）。
章末資源增強學生的學習
- 全新 - 4個新的視頻案例聚焦於世界知名的克里夫蘭診所及其在冠狀病毒疫情期間的卓越運營水平。學生可以看到他們面臨的流程設計挑戰；他們對管理產能和庫存相關運營問題的管理回應；以及他們在整個組織中成功協調供應鏈活動和信息流的過程。
- 主動模型練習使學生能夠使用提供的電子表格對文本中呈現的範例進行假設分析，以查看如果某些參數改變會發生什麼情況。
- 體驗式學習練習將學生分組，讓他們在課內外進行五個練習，積極參與基於團隊的討論問題和決策。每個練習都在課堂上經過充分測試，並被證明是有價值的學習工具。
本書特色
●一個統一的中心人物介紹每一章，體現了作者的運營管理哲學，採用建構塊方法：
。第1部分討論如何在公司層面設計和管理內部流程。
。第2部分教導學生如何預測客戶需求並通過適當的庫存管理、排程實踐和資源規劃來滿足這些需求。
。第3部分展示了這些建構塊如何連接成供應鏈，將一家公司的流程與另一家公司的流程聯繫起來。
●每章開頭的學習目標在章末重複，並附有回顧指導，幫助學生學習，使文本對所有專業的學生更具可讀性。
作者簡介
Lee J. Krajewski is Professor Emeritus at The Ohio State University and Professor Emeritus at the University of Notre Dame. While at The Ohio State University, he received the University Alumni Distinguished Teaching Award and the College of Business Outstanding Faculty Research Award. He initiated the Center for Excellence in Manufacturing Management and served as its director for four years. Lee also served as Acting Director of the Executive MBA Program, Chairperson of the Department of Management Sciences, and Academic Director of the MBA Program at The Ohio State University. At the University of Notre Dame, he held the William and Cassie Daley Chair in Management. In addition, he received the National Presidents Award and the National Award of Merit of the American Production and Inventory Control Society (APICS). He served as president of the Decision Sciences Institute and was elected a Fellow of the Decision Sciences Institute in 1988. He received the Distinguished Service Award in 2003. Lee has conducted seminars and consulted for firms such as Sany Corporation, Westinghouse Corporation, Franklin Chemical, and Banc Ohio.
Manoj K. Malhotra is the Dean and Albert J. Weatherhead III Professor of Management at the Weatherhead School of Management, Case Western Reserve University, and a member of the Leadership Cleveland class of 2019. Previously, he served as the Senior Associate Dean of Graduate Programs, Jeff B. Bates Professor, and Chairman of the Management Science Department at the Darla Moore School of Business, University of South Carolina (USC), Columbia. He also served from 2005 to 2017 as the founding director of the Center for Global Supply Chain and Process Management (GSCPM)at the Moore School. He earned an engineering undergraduate degree from the Indian Institute of Technology (IIT), Kanpur, India, in 1983, and a PhD in operations management from The Ohio State University in 1990. He is a Fellow of the Decision Sciences Institute (DSI), Production and Operations Management Society (POMS), and the American Production and Inventory Management Society(APICS). Manoj has conducted seminars and consulted with firms such as Avaya, BMW, Continental, Cummins Turbo Technologies, Delta Air Lines, John Deere, Metso Paper, Palmetto Health, Sonoco, Verizon, Walmart, and Westinghouse-Toshiba, among others.
作者簡介(中文翻譯)
李·J·克拉耶夫斯基是俄亥俄州立大學的名譽教授及聖母大學的名譽教授。在俄亥俄州立大學期間，他獲得了大學校友傑出教學獎和商學院傑出教職員研究獎。他創立了製造管理卓越中心並擔任其主任四年。李還擔任過執行MBA計畫的代理主任、管理科學系主任以及MBA計畫的學術主任。在聖母大學，他擔任威廉和凱西·達利管理學講座教授。此外，他獲得了全國總統獎和美國生產與庫存控制學會（APICS）的全國優異獎。他曾擔任決策科學學會的會長，並於1988年當選為決策科學學會的院士。他於2003年獲得傑出服務獎。李曾為三一公司、西屋公司、富蘭克林化學公司和班克俄亥俄等公司舉辦研討會和提供諮詢服務。
馬諾吉·K·馬霍特拉是凱斯西儲大學天氣黑德管理學院的院長及阿爾伯特·J·威瑟黑德三世管理學教授，並且是2019年克里夫蘭領導力班的成員。之前，他曾擔任南卡羅來納大學（USC）達拉·摩爾商學院的研究生項目高級副院長、傑夫·B·貝茨教授及管理科學系主任。他還於2005年至2017年擔任摩爾商學院全球供應鏈與流程管理中心（GSCPM）的創始主任。他於1983年在印度坎普爾的印度理工學院（IIT）獲得工程學學士學位，並於1990年在俄亥俄州立大學獲得運營管理博士學位。他是決策科學學會（DSI）、生產與運營管理學會（POMS）及美國生產與庫存管理學會（APICS）的院士。馬諾吉曾為Avaya、BMW、大陸集團、康明斯渦輪技術、達美航空、約翰·迪爾、梅索紙業、帕爾梅托健康、索諾可、威瑞森、沃爾瑪及西屋-東芝等公司舉辦研討會和提供諮詢服務。
目錄大綱
1. Using Operations to Create Value
Supplement A: Decision Making
PART 1: MANAGING PROCESSES
2. Process Strategy and Analysis
3. Quality and Performance
4. Lean Systems
5. Capacity Planning
Supplement B: Waiting Lines
6. Constraint Management
7. Project Management
PART 2: MANAGING CUSTOMER DEMAND
8. Forecasting
9. Inventory Management
Supplement C: Special Inventory Models
10. Operations Planning and Scheduling
Supplement D: Linear Programming
11. Resource Planning
PART 3: MANAGING SUPPLY CHAINS
12. Supply Chain Design
13. Supply Chain Logistic Networks
14. Supply Chain Integration
15. Supply Chain Sustainability
目錄大綱(中文翻譯)
1. Using Operations to Create Value
Supplement A: Decision Making
PART 1: MANAGING PROCESSES
2. Process Strategy and Analysis
3. Quality and Performance
4. Lean Systems
5. Capacity Planning
Supplement B: Waiting Lines
6. Constraint Management
7. Project Management
PART 2: MANAGING CUSTOMER DEMAND
8. Forecasting
9. Inventory Management
Supplement C: Special Inventory Models
10. Operations Planning and Scheduling
Supplement D: Linear Programming
11. Resource Planning
PART 3: MANAGING SUPPLY CHAINS
12. Supply Chain Design
13. Supply Chain Logistic Networks
14. Supply Chain Integration
15. Supply Chain Sustainability
