Transformation and Your New Ehr: The Communications and Change Leadership Playbook for Implementing Electronic Health Records
暫譯: 轉型與您的新電子健康紀錄：實施電子健康紀錄的溝通與變革領導手冊

《轉型與您的新電子健康紀錄 (EHR)》提供了一種強有力的溝通與變革領導方法，以支持電子健康紀錄的實施和轉型過程。本書強調了溝通、變革領導以及系統和流程設計的方式與理念，讓讀者能夠實際了解在電子健康紀錄實施過程中可能經歷的成功與失敗。

Dennis R. Delisle, ScD, FACHE is the Executive Project Director for the Jefferson Health IS&T Epic@Jeff Division and a faculty member for Thomas Jefferson University's College of Population Health. Dennis has day-to-day and strategic responsibilities for the implementation and ongoing optimization of Epic E.H.R. clinical, revenue cycle, analytics, and technical applications. He is responsible for development of robust operational and physician engagement model, continuous improvement program, and future M&A roll-out execution plans.

Dennis holds certifications as a Lean Master, Six Sigma Black Belt, Change Agent, and Project Management Professional (PMP). He designed and teaches graduate courses in Operational Excellence through the TJU College of Population Health.

Dennis is a Fellow of the American College of Healthcare Executives. He completed his undergraduate degree in biology from Syracuse University, Master of Health Services Administration from the George Washington University, and Doctor of Science degree in health systems management from Tulane University. Dennis grew up in Branchburg, NJ and currently resides in Philadelphia, PA.

Andy McLamb is the Change and Engagement Management Specialist for Information Services and Technology (IS&T) at Jefferson Health. Andy has strategic responsibility for supporting technology-based change initiatives through centralized IS&T communications - both within the department, and to leadership and staff across the Jefferson enterprise. Additionally, he is responsible for creating and executing communications plans for Epic@Jeff, the system's ongoing E.H.R. rollout.

Prior to joining Jefferson Health, Andy held roles as Senior Communications Consultant and Communications Project Manager for health systems implementing Epic. He has a broad range of experience in both health care and industry, including past work in corporate communications, digital marketing, traditional advertising, public relations, and event management.

Andy completed his undergraduate degree in business management with a concentration in marketing at North Carolina State University in Raleigh, NC. He holds an associate degree in computer science with a focus on networking from Northeast State Technical Community College in Blountville, TN, and a Master of Business Administration with a specialization from King University in Bristol, TN. Andy grew up in Dunn, NC, and currently resides with his wife near Johnson City, TN.

Samantha Inch is a Certified Professional Coach who helps women in high-stress careers to redesign their lives by reducing anxiety, creating discipline, and curating a path to sustainable happiness. Samantha uses her Certification in Applied Positive Psychology (best described as the science of well-being) to personalize what she calls "strategies for high quality living." As a result she has helped her clients to achieve peak personal and professional performance. Find out more at SamanthaInch.com

In addition to her one-on-one personal development services, Samantha is also bringing a new focus on humanity to the workplace. At Jefferson Health she is creating a new approach to employee engagement. She is placing a new emphasis on the importance of "human skills" as a differentiator for employees to better manage their own journey in leadership and business. Using this strategy, she has created new learning and development curriculums, training programs and wellness initiatives based on the latest developments in neuroscience. Her expertise includes emotional intelligence, stress management, mindfulness, resilience, gratitude, empathy and growth mindset.

Samantha's background is in the Communications field, with an emphasis on storytelling about human connection, motivation and resilience. With over a decade of experience in Organizational Communications, she has led integrated communications campaigns most recently for a Philadelphia-based hospital system and a multi-billion dollar government defense contractor. Samantha has been the recipient of organizational and industry awards for excellence in Communications, including being named to PR News' People to Watch list.

Samantha received her Bachelor of Science degree in Communications and Public Relations from the S.I. Newhouse School of Public Communications at Syracuse University. She received her Certification in Professional Coaching from the Institute of Professional Excellence in Coaching, accredited by the International Coaching Federation. She is a proud resident of Philadelphia and lives in Old City with her husband.

丹尼斯·R·德利斯（Dennis R. Delisle），科學博士，FACHE，是傑佛遜健康資訊服務與技術（IS&T）Epic@Jeff部門的執行專案主任，同時也是托馬斯·傑佛遜大學人口健康學院的教職員。丹尼斯負責Epic電子健康紀錄（E.H.R.）臨床、收入循環、分析和技術應用的日常運營和戰略責任，並持續優化這些系統。他負責開發穩健的運營和醫生參與模型、持續改進計劃以及未來併購的執行計劃。

丹尼斯擁有精益管理大師、六西格瑪黑帶、變革代理人和專案管理專業人員（PMP）等認證。他設計並教授托馬斯·傑佛遜大學人口健康學院的運營卓越研究生課程。

丹尼斯是美國醫療執行官學會的會員。他在雪城大學獲得生物學學士學位，在喬治·華盛頓大學獲得健康服務管理碩士學位，並在杜蘭大學獲得健康系統管理的科學博士學位。丹尼斯在新澤西州布蘭奇堡長大，目前居住在賓夕法尼亞州費城。

安迪·麥克蘭（Andy McLamb）是傑佛遜健康資訊服務與技術（IS&T）的變革與參與管理專家。安迪負責通過集中式的IS&T溝通支持基於技術的變革倡議，這些溝通既包括部門內部，也包括傑佛遜企業的領導和員工。此外，他還負責為Epic@Jeff創建和執行溝通計劃，該系統正在進行的電子健康紀錄（E.H.R.）推廣。

在加入傑佛遜健康之前，安迪曾擔任健康系統的高級溝通顧問和溝通專案經理，負責實施Epic的工作。他在醫療保健和行業方面擁有廣泛的經驗，包括在企業溝通、數位行銷、傳統廣告、公關和活動管理方面的過去工作。

安迪在北卡羅來納州立大學獲得商業管理學士學位，專攻行銷。他在田納西州布朗特維爾的東北州立技術社區學院獲得計算機科學副學士學位，專注於網路，並在田納西州布里斯托的金大學獲得工商管理碩士學位。安迪在北卡羅來納州鄧恩長大，目前與妻子居住在田納西州約翰遜市附近。

薩曼莎·英奇（Samantha Inch）是一位認證專業教練，幫助高壓職業中的女性重新設計生活，通過減少焦慮、建立紀律和策劃可持續幸福的道路。薩曼莎利用她在應用正向心理學（可描述為幸福科學）的認證，個性化她所稱的「高品質生活策略」。因此，她幫助客戶實現個人和專業表現的巔峰。更多資訊請訪問SamanthaInch.com。

除了提供一對一的個人發展服務外，薩曼莎還在工作場所引入了對人性的全新關注。在傑佛遜健康，她正在創建一種新的員工參與方法。她強調「人際技能」的重要性，作為員工在領導和商業中更好地管理自己旅程的區別因素。通過這一策略，她根據最新的神經科學發展創建了新的學習和發展課程、培訓計劃和健康倡議。她的專業領域包括情緒智力、壓力管理、正念、韌性、感恩、同理心和成長心態。

薩曼莎的背景是溝通領域，重點講述人際聯繫、動機和韌性的故事。擁有超過十年的組織溝通經驗，她最近為一家位於費城的醫院系統和一家數十億美元的政府防務承包商主導了整合溝通活動。薩曼莎因在溝通領域的卓越表現而獲得組織和行業獎項，包括被PR News評選為「值得關注的人物」。

薩曼莎在雪城大學的S.I. Newhouse公共溝通學院獲得了溝通和公共關係的理學學士學位。她在國際教練聯盟認可的專業教練卓越研究所獲得專業教練認證。她是費城的驕傲居民，與丈夫住在老城區。