ZENworks 6.5 Suite Administrator's Handbook

Descriptions:

Novell ZENworks 6.5 is a comprehensive set of integrated tools that automate IT management and business processes across the lifecycle of desktops, laptops, servers and handhelds across diverse server and client platforms. The Novell ZENworks 6.5 Suite Administrator's Handbook is a solid reference guide to all the new features of ZENworks 6.5. It includes descriptions of all the ZENworks 6.5 components, as well as the new features from the merged products. Packed with detailed information on how to install, efficiently use and troubleshoot ZENworks 6.5 in an enterprise environment, Novell ZENworks 6.5 Suite Administrator's Handbook is sure to be the only guide you need to maximize your ZENworks 6.5 experience.

 

Table of Contents:

1. The ZENworks Family.

    What Is ZENworks Desktop Management?

      Application Management

      Workstation Management

      Remote Management

    What Is ZENworks Server Management?

      Policy and Distribution Services

      Management and Monitoring Services

    What Is ZENworks Handheld Management?

    What Has Been Discontinued in ZENworks 6.5?

    What's New for ZENworks 6.5?

      Desktop Management

      Application Management

      Group Policy Management

      Workstation Management

      Workstation Imaging

      Workstation Remote Management

      Workstation Inventory

    What's New for ZENworks Server Management 6.5?

    What's New for ZENworks Handheld Management 6.5?

    What Are the New ZENworks 6.5 Components?

      What Is ZENworks Patch Management?

      What Is ZENworks Data Management?

      What Is ZENworks Personality Migration?

      What Is ZENworks Software Packaging?

    Summary

2. Installing ZENworks 6.5 Suite.

    Prerequisites to Installing ZENworks Components

      ZENworks Desktop Management

      ZENworks Server Management

      ZENworks Handheld Management

      ZENworks Linux Management

      ZENworks Data Management

      ZENworks Patch Management

      ZENworks Software Packaging

      ZENworks Personality Migration

    Installing eDirectory and DirXML

      Creating an eDirectory Evaluation License Diskette

      Running the eDirectory Installation Program

      The ConsoleOne Installation

      Verifying the Viability of the Directory Tree

      Creating an Administrator Active Directory Account for DirXML

      Installing DirXML

      Configuring DirXML Drivers

      Installing Password Synchronization

      Finalizing DirXML Driver Configuration

      Verifying that eDirectory, DirXML, and Password Sync Are Working Properly

    Installing ZENworks Desktop Management

      Installing ZENworks Desktop Management Server

      Installing the ZENworks Middle-Tier Server

      Installing and Configuring the Desktop Management Agent

    Installing ZENworks Server Management

      Installing Policy and Distribution Services

      Web-based Management for Policy and Distribution Services

      Installation on Linux and Solaris

      Installing ZENworks Server Management and Monitoring Services

      Installing the ConsoleOne Snap-Ins

      Installation on Linux

    Installing ZENworks Patch Management

    Installing ZENworks Data Management

      Installing on a NetWare Server

      Installing Data Management on Windows 2000/2003 Server

      Installing iFolder on Windows/IIS/Active Directory

    Installing ZENworks Handheld Management

      Creating the ZENworks Handheld Management Server's Windows User Account

      Creating the Service Object's User Account

      Creating a MAPI Profile (BlackBerry Device Support Only)

      Schema Extension and Product Licensing

      Installing the ZENworks Handheld Management Server

      Installing the Access Point on Additional Computers

      Installing ConsoleOne Snap-Ins on an Existing ConsoleOne Installation

      Installing the Handheld Clients

    Installing ZENworks Personality Migration

    Installing ZENworks Software Packaging

    Summary

3. Getting ZENworks Desktop Management 6.5 Working in Your Environment.

    Set Up the ODBC Driver

    Register Workstations into eDirectory

    Set Up Policies to Take Inventory and Provide Remote Management

    Deliver the ZENworks Management Agent to the Workstations

    Create an Application Object

    Checking It All Out

    Summary

4. Getting ZENworks Server Management 6.5 Working in Your Environment.

    Set Up the ODBC Driver

    Start the ZENworks Server Management Console

    Create a TED Distribution

    Checking It All Out

    Summary

5. Getting ZENworks Handheld Management 6.5 Working in Your Environment.

    Complete Handheld Server Configuration for Inventory

    Create a Handheld Policy for Import

    Deliver the ZENworks Handheld Agent to the Workstations

    Create a Handheld Application Object

    Creating and Applying a Handheld Policy

    Checking It All Out

    Summary

6. Getting ZENworks Patch Management Working in Your Environment.

    Deploying the PatchLink Agent to Managed Workstations

    Reviewing Reports of Required Patches

    Manually Deploying a Patch to a Workstation

    Automatically Deploying Patches

    Summary

7. Getting ZENworks Data Management 6.5 Working in Your Environment.

    Start the iFolder Management Console

    Configure the iFolder Server User Context

    Enable iFolder Services for Users

    Check It Out

    Summary

8. Creating Application Packages with New Software Packaging.

    Creating a Software Package Using the Monitoring Method

    Creating a Software Package Using the Snapshot Method

    Modifying a Software Package

      Modifying Files and Folders

      Modifying Registry Entries

      Modifying Shortcuts

      Modifying Deleted Files

    Creating ZENworks Objects

    Creating a ZENworks Application Object

    Creating a ZENworks Server Distribution Object

    Summary

9. Creating Application Packages Using snAppShot.

    Understanding snAppShot

    When To Use snAppShot

      Complex Installations or Upgrades

      Numerous Installations or Upgrades

      Verifying Changes Made During an Install or Upgrade

    How snAppShot Works

      Files Created by snAppShot

      Information Saved by snAppShot

      Registry

    Advanced Features of snAppShot

      Using snAppShot Preferences

      Partial Install Detection

    Limitations of snAppShot

      Capturing Install Logic

      Hardware-Specific Drivers

      Available Disk Drives

      Prerequisite Drivers and Applications

      Guaranteeing Impact on All Workstations

      Conflicting Local Applications

      Specialized Shared DLLs

      Hardware Requirements

      Imaging an Entire Workstation

    Using snAppShot

      Standard Mode

      Custom Mode

      Express Mode

      Super Express (Command Line) Mode

    snAppShot Application Packages Versus .MSI Files

      How .MSI Files Are Created

      How Do .MSI Files Work with ZENworks Desktop Management?

    Summary

10. Creating and Using Application Objects.

    Creating the Application Object

      Creating an Application Object Using an .AOT/.AXT File

      Creating an Application Object Using an .MSI File

      Creating a Simple Application Object Without an .AOT, .AXT, or .MSI File

      Creating an Application Object Using an Existing Application Object

      Creating a Web Application

      Creating a Terminal Server Application

    Setting Properties for the Application Object

      Setting Up the Application Object Identification

      Setting Distribution Options for Application Objects

      Setting Run Options for Application Objects

      Setting Application Object Associations

      Setting Application Availability

      Setting Common Options for Application Objects

      Setting Up Application Fault Tolerance

      Setting Up MSI-Specific Options for Application Objects

      Setting Up Terminal Server Specific Options for Application Objects

      Setting Up Web-specific Options for Application Objects

    Summary

11. Setting Up Application Distribution.

    Setting Up Application Foldering

      Create Application Folder Object and Associate with Application Objects

      Create Custom Folders for Application Object

    Customize Application Window Configurations Per User or Container

      Setting Up User Application Window Options

      Setting Up Application Window Options

      Setting Up Application Explorer Options

      Setting Up Workstation Application Window Options

    Setting Up Users to Receive Applications

      Associate a User, Group, Workstation, Workstation Groups, or Container Object to Application Objects

      Make Application Window/Explorer Available to Users

    Automating Application Objects

      Manage Application Object Macros

      Prompted Macros

      Special Windows Macros

      Login Script Variables

      eDirectory Attribute Macros

      Environment Variables

      Schedule Application Pre-Install

      Schedule Application Availability

      Create Application Scripts

    Distribute the Applications

    Summary

12. Setting Up Handheld Application Objects.

    Creating a Handheld Application

    Properties of a Handheld Application

      General Handheld Application Property Page

      Associations Handheld Application Property Page

      Files Handheld Application Property Page

      Schedule Handheld Application Property Page

      Display Handheld Application Property Page

      Application Status Handheld Application Property Page

    Summary

13. Setting Up User Policies.

    Relationship of User Policies to Users

    General and Platform-Specific Policy Advantages

    Creating a User Policy Package

      Policies Property Page

      General Policies

      Windows 9x Policies

      Windows NT Policies

      Windows 2000 Policies

      Windows XP Policies

      Windows 2000 Terminal Server Policies

      Windows 2003 Terminal Server Policies

      Associations Property Page

    User Policies

      Novell iPrint Policy

      Remote Control Policy

      Desktop Preferences Policy

      User Extensible Policies

      Dynamic Local User Policy

      Windows Group Policy

      Windows Terminal Server Policy

    Summary

14. Setting Up Workstation Policies.

    Relationship of Workstation Policies to Workstations

    Advantages of Platform-Specific Policies

    Setting Up a Workstation Package

      Policies Property Page

      Associations Property Page

    Workstation Policies

      Computer Extensible Policies

      Computer Extensible Policies Dialog

      Policy Schedule Page

      Novell iPrint Policy

      Remote Control Policy

      Windows Group Policy

      Workstation Imaging Policy

    Workstation Inventory Policy

      ZENworks Desktop Management Agent Policy

    Scheduled Action Policy

    Summary

15. Setting Up Handheld Policies.

    Relationship of Handheld Policies to Handheld Devices

    Handheld Package

      Setting Up a Handheld Package

      Policies Property Page

      Palm Policies

      WinCE Policies

      BlackBerry Policies

    Handheld Service Package

    Handheld User Package

    Summary

16. Setting Up Container Policies.

    What Is a Container Policy Package?

    Setting Up a Container Package

      Policies Tab

      Associations Tab

    Search Policy

      Search Level Tab

      Search Order Tab

      Refresh Interval Tab

    Handheld Application Search Policy

    Summary

17. Creating Service Location Policies.

    What Is a Service Location Package?

    Setting Up a Service Location Package

      Policies Tab

      Associations Tab

    SMTP Host Policy

    SNMP Trap Target Policy

    XML Targets

    ZENworks Database Policy

      Inventory Management Page

      Application Management Tab

      Policy/Distribution Management Tab

    Tiered Electronic Distribution Policy

      The Settings Policy Page

      The Messaging Property Page

      The Variables Property Pages

      The Schedule Property Page

    Summary

18. Creating Server Policies.

    What Is a Server Package?

    Setting Up a Server Package

      Policies Property Page

      General Policies

      Windows Policies

      NetWare Policies

      Associations Property Page

    Imaging Server Policy

      Imaging Partition

      PXE Settings

      Rules Page

      Multicast

      Image-Safe Data Page

      IP Assignment Log Page

      IP Configuration Page

      Windows Networking Page

      DNS Settings

      Security Page

    Workstation Import Policy

      Containers Page

      Platforms Page

      Limits Page

    Workstation Removal Policy

      Containers Page

      Limits Page

      Schedule Page

    Roll-Up Policy

    Wake on LAN Policy

    Dictionary Update Policy

      Dictionary Update Policy Page

      Dictionary Update Schedule Page

    Summary

19. Using ZENworks Workstation Inventory.

    Understanding Workstation Inventory

      Understanding the Inventory Process

      Understanding Inventory Database Server Types

      Understanding Inventory Server Roles

      Workstation Inventory Design

    Setting Up Workstation Inventory

      Configuring the Settings for the Inventory Service Object

    Workstation Inventory Tasks

      Optimizing Database Performance

      Backing Up the Inventory Database

      Customizing Software Scanning

      Exporting the Inventory Data to CSV Format

      Viewing Inventory Data

      Using the ZENworks Custom View Builder to View Inventory Data

      Creating Inventory Reports

      View the Workstation Inventory Status Logs

    Summary

20. Using ZENworks Handheld Inventory.

    Viewing Inventory for a Specific Device

    Viewing Software Inventory Across Multiple Devices

    Viewing Inventory Reports

    Running Reports

    Exporting Reports

    Creating Custom Reports

    Summary

21. Imaging a Workstation.

    Workstation Imaging System

      Linux Operating System

      Linux Imaging Software

      Imaging Server Agents

      Windows Workstation Image-Safe Data Agent

      eDirectory Objects

      Image Object

      Administrative Tools

      Setting Up Workstations for Imaging

    Using Preboot Services with Imaging

    Creating Boot Diskettes

    Creating a Boot CD

    Placing a Linux Partition on a Workstation

    Creating a Workstation Image

    Using the ZENworks Image Explorer Graphical User Interface

      Adding and Removing Files and Directories

      Adding Registry Settings to an Image

      Excluding Files from an Image Variant File Set

      Resizing Partitions in an Image

      Viewing Files Inside an Image

      Compressing a Workstation Image

      Splitting a Workstation Image

    Assigning an Image to a Workstation

      Workstation Object

    Applying Application Objects to an Image

    Re-Imaging a Workstation

    Advanced Imaging

      Accessing the Imaging Engine Command Menu

      Information Commands

      Automation Commands