Knowledge Management in Theory and Practice

Description

As knowledge management becomes embedded within organizations it becomes more important for students to understand its principles and applications. In this textbook, Dr. Kimiz Dalkir provides a comprehensive overview of the field on knowledge management with an emphasis on translating theory into practice. Working from a multidisciplinary perspective, Dr. Dalkir weaves key concepts, tools, and techniques from sociology, cognitive science, content management, knowledge engineering, cybernetics, organizational behaviour, change management, and information science into a three-level approach to understand Knowledge Management from the individual, community, and organization levels. Using everyday language and clear illustrations, Dr. Dalkir integrates theory and practice in a highly accessible manner to provide students with a comprehensive and practical knowledge management skill set.

Case Studies from:
IBM, Xerox, Siemans, Ericsson Canada, ICL, Thomas and Betts, Chevron/Texaco, British Petroleum, CIDA, Hughes Space and Communications, SUN, British Telecommunications, J.P. Morgan Chase, Buckman Labs
, Nokia, GE, Viant, Xerox, Sigma, Hill and Knowlton
, Teamware, U.A. Army, British Petroleum, Price Waterhous Coopers, Lybrand, KPMG, Mercedes-Benz
, Monsanto, Northrup Grumman, Ford Motor Company, Accenture, Dell, Siemans Medical Systems

Table of contents

1 Introduction to Knowledge Management

What Is Knowledge Management?
Multidisciplinary Nature of Knowledge Management
The Two Major Types of Knowledge
The Concept Analysis Technique
History of Knowledge Management
From Physical Assets to Knowledge Assets
Organizational Perspectives on Knowledge Management
Why Is Knowledge Management Important Today?
Knowledge Management for Individuals, Communities, and Organizations

2 The Knowledge Management Cycle
Major Approaches to the Knowledge Management Cycle
The Zack Knowledge Management Cycle
The Bukowitz and Williams Knowledge Management Cycle
The McElroy Knowledge Management Cycle
The Wiig Knowledge Management Cycle
An Integrated Knowledge Management Cycle
Strategic Implications of the Knowledge Management Cycle
Practical Considerations for Managing Knowledge

3 Knowledge Management Models
Major Theoretical Knowledge Management Models
The von Krogh and Roos Model of Organizational Epistemology
The Nonaka and Takeuchi Knowledge Spiral Model
The Knowledge Creation Process
Knowledge Conversion
Knowledge Spiral
The Choo Sense-making Knowledge Model
The Wiig Model for Building and Using Knowledge
The Boisot I-Space Knowledge Model
Complex Adaptive Systems Models of Knowledge Management
Strategic Implications of Knowledge Management Models
Practical Implications of Knowledge Management Models

4 Knowledge Capture and Codification
Tacit Knowledge Capture
Tacit Knowledge Capture a t Individual and Group Levels
Interviewing Experts
Structured Interviewing
Stories
Strategic Implications of Knowledge Sharing
Practical Implications of Knowledge Sharing


6 Knowledge Applications

Knowledge Application at the Individual Level
Characteristics of Individual Knowledge Workers
Bloom’s Taxonomy of Learning Objectives
Task Analysis and Modeling
EPSS
Knowledge Application at Group and Organizational Levels
Knowledge Reuse
Knowledge Repositories
Strategic Implications of Knowledge Application
Practical Implications of Knowledge Application


7 The Role of Organizational Culture
Different Types of Cultures
Organizational Culture Analysis
Culture at the Foundation of KM
The Effects of Culture on Individuals
Cultural Transformation to a Knowledge-Sharing Culture
Organizational Maturity Models
Maturity Models
CoP Maturity Models
Strategic Implications of Organizational Culture
Practical Implications of Organizational Culture


8 Knowledge Management Tools
Knowledge Capture and Creation Tools
Content Creation Tools
Data Mining and Knowledge Discovery
Blogs
Content Management Tools
Knowledge Sharing and Dissemination Tools
Groupware and Collaboration Tools
Wikis
Networking Technologies
Knowledge Acquisition and Application Tools
Intelligent Filtering Tools
Adaptive Technologies
Strategic Implications of KM Tools and Techniques
Practical Implications of KM Tools and Techniques

9 KM Strategy and Metrics
Knowledge Management Strategy
Knowledge Audit
Gap Analysis
The KM Strategy Road Map
The Management of Organizational Memory
Balancing Innovation and Organizational Structure
Historical Overview of Metrics in KM
KM Metrics
The Benchmarking Method
The Balanced Scorecard Method
The House of Quality Method

10 The KM Team
Major Categories of KM Roles
Senior Management Roles
KM Roles and Responsibilities within Organizations
The KM Profession
The Ethics of KM

11 Future Challenges for KM
Political Issues Regarding Access
The Politics of Organizational Context and Culture
How to Provide Incentives for Knowledge Sharing
Shift to Knowledge-Based Assets
Future Challenges for KM
Research Issues
A Postmodern KM?
Concluding Thoughts

Glossary

Index