Knowledge Management Strategies (Hardcover)

Microsoft Corporation

Knowledge Management Strategies (Hardcover)

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Description:

Discover how to connect the right people with the right information for competitive advantage.

New digital technology is improving business efficiency by radically increasing the quality and quantity of information available to knowledge workers. KNOWLEDGE MANAGEMENT STRATEGIES will help you decide which new knowledge-management technologies are relevant to your business and show you how to use them to build an integrated knowledge-management solution. The book also provides detailed case studies of successful knowledge-management implementations, complete with quantifiable benefits. You’ll discover how these implementations enable smarter business planning and analysis, faster product design and feedback, more effective project and people tracking, and better employee management and training. This book will help you to:

• Understand the business case for implementing an enterprise knowledge-management solution to enhance communication among employees
• Recognize your organization’s knowledge assets and barriers to knowledge sharing
• Separate knowledge-management myths from realities and learn how to survive knowledge-management implementation pitfalls
• Examine successful knowledge-management solutions for product design, consumer management, employee management, and business planning
• Choose technology building blocks and best practices that can help you implement a successful knowledge-management solution for your enterprise
• Learn about the Microsoft® knowledge-management strategy, platforms, and technologies and how they can help you connect workers with the knowledge they need
• Discover how to build a knowledge-management solution that takes advantage of Microsoft products you may already be using

 

Table of Contents:

???
Introduction xv
Part I  ORGANIZATION  
1  Knowledge Sources 3
    Design Goals 4
    Needs Assessments 5
        Business Goals 6
        Business Processes 6
        Usage Characteristics 7
        User Needs 8
    Information Resources 9
        Personal 10
        Team 10
        Corporate 10
        External 11
    Resource Improvement 11
        Information Islands 11
        Poor Reporting 13
        Fractured Infrastructure 13
        No Common Taxonomy 13
    Development 13
        Wrap Up 15
        Taking Stock 16
        Action Plan 16
2  Organizational Barriers 17
    Focusing on Users 19
        Making It Easy to Use 20
        Handling the Big Changes 21
        Addressing Personal Needs 22
        Eliminating the Noise 23
    Choosing a Pilot Group 25
        Sponsors 26
        Stakeholders ???? 27
    Prototyping the System 28
    Demonstrating to End Users 28
        Ongoing Collaboration 29
        Reviews by Stakeholders 29
        Wrap Up 30
        Taking Stock 30
        Action Plan 31
Part II PROCESS  
3  Product Design 35
    Service Development 36
        Setting an Example 37
        Providing Better Service 37
        Standardizing Design 39
    Product Development 40
        Success Rates 41
        Project Repositories 43
        Project Reporting 43
        Collaboration 43
        Managed Costs 44
        Wrap Up 47
        Taking Stock 47
        Action Plan 48
4  Customer Management 49
    Sales Management 50
        Lost Opportunities 51
        Bringing It Together 51
        Eating Dog Food 53
    Information Loops 55
    Replacing the Paper 57
        Problems with Paper 58
        Handheld Computers 59
        Software Solutions 60
        The Total Solution 61
    Online Customer Support 63
        Easy Access to Support 64
        Public Discussion Groups 64
        Knowledge Portal Features 65
    Correspondence Management 66
        Wrap Up 68
        Taking Stock 68
        Action Plan 69
5  Employee Management 71
    Training 72
    Skill Alignment 72
    Benefits 74
        Paperless Management 75
        Payroll and Direct Deposit 75
        Stock Purchase Programs 75
        401(k) Administration 76
    Staffing 77
        Tracking Headcount 77
        Managing Headcount 78
    Performance Reviews 79
        Out with the Old 80
        In with the New 80
    Expense Management 82
        Wrap Up 83
        Taking Stock 84
        Action Plan 85
6  Business Planning 87
    Decision Making 88
        Better Decisions 90
        Faster Reactions 90
    Trend Analysis 91
        Simplicity Makes It Real 92
        Making Informed Decisions 92
        Predicting the Future 93
        Results in the Pudding 93
    Demographics 94
        Digging Up Information 95
        Providing Systemic Access 96
        Wrap Up 97
        Taking Stock 97
        Action Plan 98
Part III?? TECHNOLOGY  
7  Digital Dashboard 101
    Microsoft Office 103
        Office Web Components 104
        Outlook Team Folders 107
    Microsoft BackOffice Server 108
        Collaboration 110
        Content Management 111
        Business Intelligence 112
        Tracking and Workflow 112
    Dashboard Development 114
        Developing the Prototype 115
        Creating the Dashboard 116
        Wrap Up 117
        Taking Stock 118
        Action Plan 119
8  Microsoft Exchange Web Storage System 121
    Web Storage System 122
        Standards Support 123
        Rich HTML 123
        Win32 Interfaces 124
        Advanced Scripting 124
        Streaming Store 124
        Content Indexing 125
    Administration 125
        Scalability 126
        Reliability 128
        Security 128
        Integration 129
    Productivity Enhancements 130
        Office 2000???? 131
        Collaboration Objects 132
        Development Tools 133
    Unified Messaging 133
        Wrap Up 134
        Taking Stock 135
        Action Plan 136
9  Wireless Solutions 137
    Industry Standards 138
        Protocols 139
        Data Formats 139
    Wireless Carriers 141
    Microsoft Products 142
        Client Devices 143
        Data and Applications 144
        Development Tools 145
        Server Products 146
    Windows CE 147
    Mobile Explorer 149
        Feature Phones 150
        Smart Phones 151
        Wrap Up 152
        Taking Stock 153
        Action Plan 154
10  Intelligent Interfaces 155
    User Interfaces 156
        Persona 156
        TaskGallery 157
    Speech Recognition 157
    Text-to-Speech 158
    Data Retrieval 159
        Wrap Up 160
        Taking Stock 161
        Action Plan 161
Part IV  APPENDIX  
Technology Roadmap 165
    Enabling Modules 165
        Microsofts KM Platform 166
        Basic Conditions for KM 169
    Messaging and Collaboration 170
        Technology Requirements 171
        Microsoft Technologies ???? 171
        Scenarios and Recommendations 173
    Complete Intranet 174
        Technology Requirements 175
        Microsoft Technologies 175
        Scenarios and Recommendations 176
    Communities, Teams, and Experts 178
        Technology Requirements 179
        Microsoft Technologies 180
        Scenarios and Recommendations 181
    Portals and Search 183
        Technology Requirements 184
        Microsoft Technologies 185
        Scenarios and Recommendations 187
    Content Management 189
        Technology Requirements 190
        Microsoft Technologies 191
        Scenarios and Recommendations 193
    Real-Time Collaboration 195
        Technology Requirements 197
        Microsoft Technologies 197
    Business Challenges 198
        Wrap Up 201
Glossary 203
Index 221

商品描述(中文翻譯)

描述：
了解如何將正確的人與正確的資訊連結，以獲得競爭優勢。

新的數位科技透過大幅提升知識工作者可取得的資訊品質和數量，提高了企業效率。《知識管理策略》將幫助您決定哪些新的知識管理技術對您的業務有關聯性，並教您如何使用這些技術建立一個整合的知識管理解決方案。本書還提供了成功的知識管理實施案例，包括可量化的效益。您將了解到這些實施案例如何實現更智能的業務規劃和分析、更快速的產品設計和反饋、更有效的專案和人員追蹤，以及更好的員工管理和培訓。本書將幫助您：

• 瞭解實施企業知識管理解決方案以增強員工間溝通的商業案例
• 認識您組織的知識資產和知識分享的障礙
• 分辨知識管理的迷思和現實，並學習如何避免知識管理實施的陷阱
• 檢視成功的產品設計、消費者管理、員工管理和業務規劃的知識管理解決方案
• 選擇技術建構塊和最佳實踐，幫助您實施成功的企業知識管理解決方案
• 了解微軟的知識管理策略、平台和技術，以及它們如何幫助您將工作者與所需的知識連結
• 發現如何建立一個利用您可能已經在使用的微軟產品的知識管理解決方案

目錄：
引言
第一部分：組織
1. 知識來源
- 設計目標
- 需求評估
- 商業目標
- 商業流程
- 使用特性
- ...

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