Knowledge Management Strategies (Hardcover)
Microsoft Corporation
- 出版商: MicroSoft
- 出版日期: 2000-07-08
- 定價: $1,400
- 售價: 5.0 折 $700
- 語言: 英文
- 頁數: 272
- 裝訂: Paperback
- ISBN: 0735607249
- ISBN-13: 9780735607248
-
相關分類:
企業資源規劃 Erp、大數據 Big-data、管理與領導 Management-leadership
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相關主題
商品描述
Description:
Discover how to connect the right people with the right information for competitive advantage.
New digital technology is improving business efficiency by radically increasing the quality and quantity of information available to knowledge workers. KNOWLEDGE MANAGEMENT STRATEGIES will help you decide which new knowledge-management technologies are relevant to your business and show you how to use them to build an integrated knowledge-management solution. The book also provides detailed case studies of successful knowledge-management implementations, complete with quantifiable benefits. You’ll discover how these implementations enable smarter business planning and analysis, faster product design and feedback, more effective project and people tracking, and better employee management and training. This book will help you to:
• Understand the business case for implementing an enterprise knowledge-management solution to enhance communication among employees
• Recognize your organization’s knowledge assets and barriers to knowledge sharing
• Separate knowledge-management myths from realities and learn how to survive knowledge-management implementation pitfalls
• Examine successful knowledge-management solutions for product design, consumer management, employee management, and business planning
• Choose technology building blocks and best practices that can help you implement a successful knowledge-management solution for your enterprise
• Learn about the Microsoft® knowledge-management strategy, platforms, and technologies and how they can help you connect workers with the knowledge they need
• Discover how to build a knowledge-management solution that takes advantage of Microsoft products you may already be using
Table of Contents:
Introduction | xv |
Part I ORGANIZATION | |
1 Knowledge Sources | 3 |
Design Goals | 4 |
Needs Assessments | 5 |
Business Goals | 6 |
Business Processes | 6 |
Usage Characteristics | 7 |
User Needs | 8 |
Information Resources | 9 |
Personal | 10 |
Team | 10 |
Corporate | 10 |
External | 11 |
Resource Improvement | 11 |
Information Islands | 11 |
Poor Reporting | 13 |
Fractured Infrastructure | 13 |
No Common Taxonomy | 13 |
Development | 13 |
Wrap Up | 15 |
Taking Stock | 16 |
Action Plan | 16 |
2 Organizational Barriers | 17 |
Focusing on Users | 19 |
Making It Easy to Use | 20 |
Handling the Big Changes | 21 |
Addressing Personal Needs | 22 |
Eliminating the Noise | 23 |
Choosing a Pilot Group | 25 |
Sponsors | 26 |
Stakeholders ???? | 27 |
Prototyping the System | 28 |
Demonstrating to End Users | 28 |
Ongoing Collaboration | 29 |
Reviews by Stakeholders | 29 |
Wrap Up | 30 |
Taking Stock | 30 |
Action Plan | 31 |
Part II PROCESS | |
3 Product Design | 35 |
Service Development | 36 |
Setting an Example | 37 |
Providing Better Service | 37 |
Standardizing Design | 39 |
Product Development | 40 |
Success Rates | 41 |
Project Repositories | 43 |
Project Reporting | 43 |
Collaboration | 43 |
Managed Costs | 44 |
Wrap Up | 47 |
Taking Stock | 47 |
Action Plan | 48 |
4 Customer Management | 49 |
Sales Management | 50 |
Lost Opportunities | 51 |
Bringing It Together | 51 |
Eating Dog Food | 53 |
Information Loops | 55 |
Replacing the Paper | 57 |
Problems with Paper | 58 |
Handheld Computers | 59 |
Software Solutions | 60 |
The Total Solution | 61 |
Online Customer Support | 63 |
Easy Access to Support | 64 |
Public Discussion Groups | 64 |
Knowledge Portal Features | 65 |
Correspondence Management | 66 |
Wrap Up | 68 |
Taking Stock | 68 |
Action Plan | 69 |
5 Employee Management | 71 |
Training | 72 |
Skill Alignment | 72 |
Benefits | 74 |
Paperless Management | 75 |
Payroll and Direct Deposit | 75 |
Stock Purchase Programs | 75 |
401(k) Administration | 76 |
Staffing | 77 |
Tracking Headcount | 77 |
Managing Headcount | 78 |
Performance Reviews | 79 |
Out with the Old | 80 |
In with the New | 80 |
Expense Management | 82 |
Wrap Up | 83 |
Taking Stock | 84 |
Action Plan | 85 |
6 Business Planning | 87 |
Decision Making | 88 |
Better Decisions | 90 |
Faster Reactions | 90 |
Trend Analysis | 91 |
Simplicity Makes It Real | 92 |
Making Informed Decisions | 92 |
Predicting the Future | 93 |
Results in the Pudding | 93 |
Demographics | 94 |
Digging Up Information | 95 |
Providing Systemic Access | 96 |
Wrap Up | 97 |
Taking Stock | 97 |
Action Plan | 98 |
Part III?? TECHNOLOGY | |
7 Digital Dashboard | 101 |
Microsoft Office | 103 |
Office Web Components | 104 |
Outlook Team Folders | 107 |
Microsoft BackOffice Server | 108 |
Collaboration | 110 |
Content Management | 111 |
Business Intelligence | 112 |
Tracking and Workflow | 112 |
Dashboard Development | 114 |
Developing the Prototype | 115 |
Creating the Dashboard | 116 |
Wrap Up | 117 |
Taking Stock | 118 |
Action Plan | 119 |
8 Microsoft Exchange Web Storage System | 121 |
Web Storage System | 122 |
Standards Support | 123 |
Rich HTML | 123 |
Win32 Interfaces | 124 |
Advanced Scripting | 124 |
Streaming Store | 124 |
Content Indexing | 125 |
Administration | 125 |
Scalability | 126 |
Reliability | 128 |
Security | 128 |
Integration | 129 |
Productivity Enhancements | 130 |
Office 2000???? | 131 |
Collaboration Objects | 132 |
Development Tools | 133 |
Unified Messaging | 133 |
Wrap Up | 134 |
Taking Stock | 135 |
Action Plan | 136 |
9 Wireless Solutions | 137 |
Industry Standards | 138 |
Protocols | 139 |
Data Formats | 139 |
Wireless Carriers | 141 |
Microsoft Products | 142 |
Client Devices | 143 |
Data and Applications | 144 |
Development Tools | 145 |
Server Products | 146 |
Windows CE | 147 |
Mobile Explorer | 149 |
Feature Phones | 150 |
Smart Phones | 151 |
Wrap Up | 152 |
Taking Stock | 153 |
Action Plan | 154 |
10 Intelligent Interfaces | 155 |
User Interfaces | 156 |
Persona | 156 |
TaskGallery | 157 |
Speech Recognition | 157 |
Text-to-Speech | 158 |
Data Retrieval | 159 |
Wrap Up | 160 |
Taking Stock | 161 |
Action Plan | 161 |
Part IV APPENDIX | |
Technology Roadmap | 165 |
Enabling Modules | 165 |
Microsofts KM Platform | 166 |
Basic Conditions for KM | 169 |
Messaging and Collaboration | 170 |
Technology Requirements | 171 |
Microsoft Technologies ???? | 171 |
Scenarios and Recommendations | 173 |
Complete Intranet | 174 |
Technology Requirements | 175 |
Microsoft Technologies | 175 |
Scenarios and Recommendations | 176 |
Communities, Teams, and Experts | 178 |
Technology Requirements | 179 |
Microsoft Technologies | 180 |
Scenarios and Recommendations | 181 |
Portals and Search | 183 |
Technology Requirements | 184 |
Microsoft Technologies | 185 |
Scenarios and Recommendations | 187 |
Content Management | 189 |
Technology Requirements | 190 |
Microsoft Technologies | 191 |
Scenarios and Recommendations | 193 |
Real-Time Collaboration | 195 |
Technology Requirements | 197 |
Microsoft Technologies | 197 |
Business Challenges | 198 |
Wrap Up | 201 |
Glossary | 203 |
Index | 221 |
商品描述(中文翻譯)
描述:
了解如何將正確的人與正確的資訊連結,以獲得競爭優勢。
新的數位科技透過大幅提升知識工作者可取得的資訊品質和數量,提高了企業效率。《知識管理策略》將幫助您決定哪些新的知識管理技術對您的業務有關聯性,並教您如何使用這些技術建立一個整合的知識管理解決方案。本書還提供了成功的知識管理實施案例,包括可量化的效益。您將了解到這些實施案例如何實現更智能的業務規劃和分析、更快速的產品設計和反饋、更有效的專案和人員追蹤,以及更好的員工管理和培訓。本書將幫助您:
• 瞭解實施企業知識管理解決方案以增強員工間溝通的商業案例
• 認識您組織的知識資產和知識分享的障礙
• 分辨知識管理的迷思和現實,並學習如何避免知識管理實施的陷阱
• 檢視成功的產品設計、消費者管理、員工管理和業務規劃的知識管理解決方案
• 選擇技術建構塊和最佳實踐,幫助您實施成功的企業知識管理解決方案
• 了解微軟的知識管理策略、平台和技術,以及它們如何幫助您將工作者與所需的知識連結
• 發現如何建立一個利用您可能已經在使用的微軟產品的知識管理解決方案
目錄:
引言
第一部分:組織
1. 知識來源
- 設計目標
- 需求評估
- 商業目標
- 商業流程
- 使用特性
- ...