The Design of Everyday Things (Paperback)
Donald A. Norman
- 出版商: Basic Books
- 出版日期: 2002-09-19
- 售價: $810
- 貴賓價: 9.5 折 $770
- 語言: 英文
- 頁數: 288
- 裝訂: Paperback
- ISBN: 0465067107
- ISBN-13: 9780465067107
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商品描述
First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.
