商品描述
Communication in anaesthesia, pain management, and intensive care can have profound impacts on patients and healthcare colleagues. Good communication can result in better patient outcomes and experiences of the hospital setting, whereas poor communication is frequently at the heart of adverse incidents, complaints, and litigation.
This handbook outlines two model frameworks to improve communication: one to give structure to an interaction and one that explores language structures and the layers of meaning to our words. The frameworks are essential tools for communicating with children, obstetric patients, and those with needle phobia.
A practical guide, the book is packed with useful tips to enhance interactions with both patients and colleagues. Numerous examples and vignettes clearly demonstrate ideas that will improve patient care, safety, and bring out the best in everyone around.
Fully updated with new clinical guidelines and literature, the second edition includes new chapters on how to talk to patients in pain, featuring motivational interviewing techniques, and on social media. Increased coverage of managing challenging situations, includes communicating with distressed relatives, dealing with complaints, and working with interpreters.
The contributors and editors are senior clinicians from North America, Europe, and Australasia, working at the coalface of perioperative and critical care. Blending theory, science, and practicality, this book complements resources for communication skills teaching in anaesthesia and other related professional groups.
商品描述(中文翻譯)
在麻醉、疼痛管理和重症護理中的溝通對患者和醫療同事有深遠的影響。良好的溝通可以帶來更好的患者結果和醫院環境的體驗，而不良的溝通則常常是不良事件、投訴和訴訟的根源。
本手冊概述了兩個模型框架以改善溝通：一個是為互動提供結構，另一個是探索語言結構及我們用詞的多層意義。這些框架是與兒童、產科患者以及有針頭恐懼症患者溝通的重要工具。
作為一本實用指南，本書充滿了增強與患者和同事互動的有用提示。眾多的例子和小插曲清楚地展示了將改善患者護理、安全性並激發周圍每個人最佳表現的想法。
第二版已全面更新，包含新的臨床指導方針和文獻，新增章節包括如何與有疼痛的患者交談，特別是動機性訪談技巧，以及社交媒體的使用。對於管理挑戰性情況的覆蓋範圍增加，包括與焦慮的親屬溝通、處理投訴和與翻譯人員合作。
貢獻者和編輯來自北美、歐洲和澳大拉西亞的資深臨床醫生，他們在圍手術期和重症護理的第一線工作。本書融合了理論、科學和實用性，補充了麻醉及其他相關專業團體的溝通技能教學資源。
作者簡介
Allan M Cyna,
Clinical Assoc Prof; Consultant Anaesthetist, University of Adelaide; Women's and Children's Hospital, Adelaide, Australia, Suyin GM Tan,
VMO Anaesthetist/Pain Physician, South East Regional Hospital, Bega NSW, Australia, Marion I Andrew,
Consultant Anaesthetist, Women's and Children's Hospital, Adelaide, Australia, Laura L Burgoyne,
Senior Consultant Paediatric Anaesthetist, Department of Children's Anaesthesia, Women's and Children's Hospital, Adelaide, Australia, Scott W Simmons,
Retired, previously at: Department of Anaesthesia, Mercy Hospital for Women, Heidelberg, Victoria, Australia Dr Allan M Cyna initially trained in the UK as a GP and subsequently in anaesthesia. He has developed a special interest in clinical hypnosis as an anaesthesia adjunct whilst working as a Senior Consultant Anaesthetist at the Women's and Children's Hospital in Adelaide - particularly in paediatric burns and the Obstetric population.
Dr Suyin GM Tan is a specialist anaesthetist and pain management physician with over 35 years clinical experience. She completed her training in the UK prior to emigrating to Australia. She has spent most of her professional career working at Nepean Hospital Sydney. Her research interests focus on communication and pain. Her clinical interests include non pharmacological management of pain, non technical skills in anaesthesia and improving access to care in regional communities. She regularly contributes to local and national meetings.
Dr Marion I Andrew has been specialist anaesthetist, and worked in the obstetrics and paediatric departments at the Women's and Children's Hospital in South Australia between 1996 and 2023. She has Diploma in Clinical Hypnosis currently works as a clinical hypnotherapist and communication educator. She is studying for a bachelor of science at the University of Adelaide.
Dr Laura L Burgoyne is a paediatric anaesthetist at the Women's and Children's Hospital, Adelaide, Australia. She has also has worked in Oxford, England and St Jude Children's Research Hospital in Memphis, USA. Laura has published extensively in paediatric pain and anaesthesia, is a College Examiner and has an interest in effecting clinical change in complex hospital systems.
Dr Scott W Simmons is a retired consultant anaesthetist with more than thirty years of experience as clinician, researcher, senior health service administrator, and mentor. His particular interests have been the application of best evidence in clinical practice, critical incident investigation and system-based improvement, clinical audit, and care pathway implementation.
作者簡介(中文翻譯)
Allan M Cyna，臨床副教授；顧問麻醉醫師，阿德萊德大學；阿德萊德婦女與兒童醫院，澳洲，Suyin GM Tan，VMO麻醉醫師/疼痛醫學專家，南東區醫院，貝加新南威爾士，澳洲，Marion I Andrew，顧問麻醉醫師，阿德萊德婦女與兒童醫院，澳洲，Laura L Burgoyne，高級顧問兒科麻醉醫師，阿德萊德婦女與兒童醫院兒童麻醉科，澳洲，Scott W Simmons，退休，曾任職於：墨西哥醫院婦女麻醉科，維多利亞，澳洲
Dr. Allan M Cyna 最初在英國接受全科醫生的訓練，隨後專攻麻醉學。他在阿德萊德婦女與兒童醫院擔任高級顧問麻醉醫師期間，對臨床催眠作為麻醉輔助技術產生了特別的興趣，尤其是在兒科燒傷和產科人群中。
Dr. Suyin GM Tan 是一位專業麻醉醫師和疼痛管理醫生，擁有超過35年的臨床經驗。她在移民到澳洲之前完成了在英國的培訓。她的職業生涯大部分時間都在悉尼的尼皮恩醫院工作。她的研究興趣集中在溝通和疼痛上。她的臨床興趣包括疼痛的非藥物管理、麻醉中的非技術性技能以及改善地區社區的護理可及性。她定期參加地方和全國會議。
Dr. Marion I Andrew 是一位專業麻醉醫師，於1996年至2023年間在南澳的婦女與兒童醫院的產科和兒科部門工作。她擁有臨床催眠文憑，目前擔任臨床催眠治療師和溝通教育者。她正在阿德萊德大學攻讀理學學士學位。
Dr. Laura L Burgoyne 是阿德萊德婦女與兒童醫院的兒科麻醉醫師。她曾在英國牛津和美國孟菲斯的聖猶達兒童研究醫院工作。Laura 在兒科疼痛和麻醉方面發表了大量研究，並擔任學院考官，對於在複雜醫院系統中實現臨床變革有著濃厚的興趣。
Dr. Scott W Simmons 是一位退休的顧問麻醉醫師，擁有超過三十年的臨床、研究、高級健康服務管理和導師經驗。他特別關注在臨床實踐中應用最佳證據、重大事件調查和基於系統的改進、臨床審核以及護理路徑的實施。
