Developing Quality Technical Information: A Handbook for Writers and Editors, 2/e
暫譯: 撰寫高品質技術資訊：作家與編輯手冊（第二版）

Gretchen Hargis, Michelle Carey, Ann Kilty Hernandez, Polly Hughes, Deirdre Longo, Shannon Rouiller, Elizabeth Wilde

Developing Quality Technical Information: A Handbook for Writers and Editors, 2/e
  • 出版商: Prentice Hall
  • 出版日期: 2004-04-16
  • 售價: $2,100
  • 貴賓價: 9.5 折 $1,995
  • 語言: 英文
  • 頁數: 432
  • 裝訂: Hardcover
  • ISBN: 0131477498
  • ISBN-13: 9780131477490

    • 立即出貨 (庫存=1)

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Table of Contents：

Welcome.

Is this book for you? How to use this book. Conventions used in this book. Changes in this edition.

Acknowledgments.

1. Quality technical information.

What is quality technical information? Relationships among the quality characteristics. Order of the groups. Quality characteristics compared with elements and guidelines. Other possible quality characteristics of technical information. Using the quality characteristics to develop quality technical information. Preparing to write: understanding users, tasks, and the product. Writing and rewriting. Reviewing, testing, and evaluating technical information. Writing task, concept, and reference topics. Establishing a unit of reuse. Restructuring technical information.

I. EASY TO USE.

2. Task orientation.

Write for the intended audience. Present information from the user's point of view. Indicate a practical reason for information. Relate details to a task where appropriate. Provide only a necessary amount of conceptual information in task topics. Focus on real tasks, not product functions. Use headings that reveal the tasks. Divide tasks into discrete subtasks. Provide clear, step-by-step instructions. Make each step a clear action for users to take. Group steps for usability. Clearly identify optional steps. Identify criteria at the beginning of conditional steps. In sum.

3. Accuracy.

Write information only when you understand it, and then verify it. Keep up with technical changes. Maintain consistency of all information about a subject. Reuse information when possible. Avoid introducing inconsistencies and eliminate those that you find. Use tools that automate checking for accuracy. Check the accuracy of references to related information. In sum.

4. Completeness.

Cover all topics that support users' tasks, and only those topics. Cover each topic in just as much detail as users need. Include enough information. Include only necessary information. Use patterns of information to ensure proper coverage. Repeat information only when users will benefit from it. In sum.

II. EASY TO UNDERSTAND.

5. Clarity.

Focus on the meaning. Avoid ambiguity. Use words with a clear meaning. Avoid vague referents. Place modifiers appropriately. Avoid long strings of nouns. Write positively. Make the syntax of sentences clear. Keep elements short. Remove roundabout expressions and needless repetition. Choose direct words. Keep lists short. Write cohesively. Present similar information in a similar way. Use lists appropriately. Segment information into tables. Use technical terms only if they are necessary and appropriate. Decide whether to use a term. Use terms consistently. Define each term that is new to the intended audience. In sum.

6. Concreteness.

Choose examples that are appropriate for the audience and subject. Consider the level and needs of users. Use examples appropriately in conceptual, task, and reference information. Use focused, realistic, accurate, up-to-date examples. Make examples easy to find. Use visual cues to indicate where examples are. Make examples part of the user interface. Make clear where examples start and stop. Make code examples easy to adapt. Use scenarios to illustrate tasks and to provide overviews. Set the context for examples and scenarios. Relate unfamiliar information to familiar information. Use general language appropriately. In sum.

7. Style.

Use correct grammar. Check for sentence fragments. Correct pronoun problems. Correct dangling modifiers. Use correct and consistent spelling. Use consistent and appropriate punctuation. Write with the appropriate tone. Use an active style. Use active voice. Use the present tense. Use the appropriate mood. Follow template designs and use boilerplate text. Create and reuse templates. Use boilerplate text to ensure inclusion of necessary information. Create and follow style guidelines. Provide practical and consistent highlighting. Present list items consistently. Use unbiased language. In sum.

III. EASY TO FIND.

8. Organization.

Organize information into discrete topics by type. Organize tasks by order of use. Organize topics for quick retrieval. Separate contextual information from other types of information. Organize information consistently. Provide an appropriate number of subentries for each branch. Emphasize main points; subordinate secondary points. Reveal how the pieces fit together. In sum.

9. Retrievability.

Facilitate navigation and search. Provide a complete and consistent index. Use an appropriate level of detail in the table of contents. Provide helpful entry points. Link appropriately. Design helpful links. Ensure that a link describes the information that it links to. In similar links and cross-references, emphasize the text that is different. Minimize the effort that is needed to reach related information. Avoid redundant links. Make linked-to information easy to find in the target topic. In sum.

10. Visual effectiveness.

Use graphics that are meaningful and appropriate. Illustrate significant concepts. Avoid illustrating what is already visible. Choose graphics that complement the text. Use visual elements for emphasis. Emphasize the appropriate information. Ensure that your visual elements are not distracting. Use visual elements logically and consistently. Use a visually simple but distinct heading hierarchy. Maintain consistent placement of document elements. Ensure that the look and feel of multimedia presentations is consistent. Use icons and symbols consistently. Balance the number and placement of visual elements. Use visual cues to help users find what they need. Visually identify recurring alternatives or contexts. Ensure that visual cues are usable in all environments. Ensure that textual elements are legible. Use a legible typeface and size. Ensure that the text fits in the available space. Ensure that the contrast between text and background is adequate. Use color and shading discreetly and appropriately. Ensure that all users can access the information. In sum.

IV. PUTTING IT ALL TOGETHER.

11. Applying more than one quality characteristic.

Applying quality characteristics to task information. Applying quality characteristics to conceptual information. Applying quality characteristics to reference information. Applying quality characteristics to information for an international audience. Applying quality characteristics to information on the Web351 Revising technical information.

12. Reviewing, testing, and evaluating technical information.

Inspecting technical information. Reading and using the information. Finding problems. Reporting problems. Testing information for usability. Prototyping. Testing outside a usability laboratory. Testing in a usability laboratory. Testing technical information. Using test tools. Using test cases. Testing the user interface. Editing and evaluating technical information. Preparing to edit. Getting an overview. Reading and editing the information. Looking for specific information. Summarizing your findings. Conferring with the writer. Reviewing the visual elements. Preparing to review. Getting an overview. Reviewing individual visual elements. Summarizing your findings. Conferring with the editor or writer or both.

V. APPENDIXES.

Appendix A: Quality checklist.
Appendix B: Who checks which quality characteristics?
Appendix C: Quality characteristics and elements.

Looking at the quality characteristics. Looking at the elements. Resources and references. Easy to use. Easy to understand. Easy to find. Putting it all together.

Glossary.
Index.

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目錄：

歡迎。

這本書適合你嗎？如何使用這本書。本書中使用的慣例。本版的變更。

致謝。

1. 優質的技術資訊。

什麼是優質的技術資訊？品質特徵之間的關係。群組的順序。品質特徵與元素和指導方針的比較。技術資訊的其他可能品質特徵。利用品質特徵來開發優質的技術資訊。準備寫作：了解使用者、任務和產品。寫作與重寫。審查、測試和評估技術資訊。撰寫任務、概念和參考主題。建立重用單位。重組技術資訊。

I. 易於使用。

2. 任務導向。

為目標受眾撰寫。從使用者的角度呈現資訊。指出資訊的實際理由。適當地將細節與任務相關聯。在任務主題中提供必要的概念資訊。專注於實際任務，而非產品功能。使用揭示任務的標題。將任務劃分為獨立的子任務。提供清晰的逐步指示。使每一步對使用者來說都是明確的行動。將步驟分組以提高可用性。清楚標識可選步驟。在條件步驟的開頭標識標準。總之。

3. 準確性。

僅在理解資訊後撰寫，然後進行驗證。跟上技術變化。保持有關主題的所有資訊的一致性。盡可能重用資訊。避免引入不一致，並消除發現的不一致。使用自動檢查準確性的工具。檢查與相關資訊的參考的準確性。總之。

4. 完整性。

涵蓋所有支持使用者任務的主題，僅限於這些主題。根據使用者的需求詳細涵蓋每個主題。包含足夠的資訊。僅包含必要的資訊。使用資訊模式以確保適當的覆蓋。僅在使用者能夠受益的情況下重複資訊。總之。

II. 易於理解。

5. 清晰性。

專注於意義。避免模糊。使用意義明確的詞彙。避免模糊的指代。適當放置修飾語。避免長串名詞。積極寫作。使句子的語法清晰。保持元素簡短。刪除迂迴的表達和不必要的重複。選擇直接的詞彙。保持列表簡短。連貫地寫作。以相似的方式呈現相似的資訊。適當使用列表。將資訊分段為表格。僅在必要和適當的情況下使用技術術語。決定是否使用某個術語。保持術語的一致性。為目標受眾定義每個新術語。總之。

6. 具體性。

選擇適合受眾和主題的範例。考慮使用者的水平和需求。在概念、任務和參考資訊中適當使用範例。使用聚焦、現實、準確、最新的範例。使範例易於查找。使用視覺提示指示範例的位置。使範例成為使用者介面的一部分。清楚標示範例的開始和結束。使程式碼範例易於調整。使用情境來說明任務並提供概述。為範例和情境設置背景。將不熟悉的資訊與熟悉的資訊相關聯。適當使用一般語言。總之。

7. 風格。

使用正確的語法。檢查句子片段。糾正代名詞問題。糾正懸掛修飾語。使用正確且一致的拼寫。使用一致且適當的標點符號。以適當的語氣寫作。使用主動風格。使用主動語態。使用現在時。使用適當的語氣。遵循模板設計並使用範本文本。創建並重用模板。使用範本文本以確保包含必要的資訊。創建並遵循風格指導方針。提供實用且一致的強調。以一致的方式呈現列表項目。使用無偏見的語言。總之。

III. 易於查找。

8. 組織性。

按類型將資訊組織成獨立主題。按使用順序組織任務。為快速檢索組織主題。將上下文資訊與其他類型的資訊分開。保持資訊的一致性組織。為每個分支提供適當數量的子條目。強調主要觀點；次要觀點從屬。揭示各部分之間的關係。總之。

9. 可檢索性。

促進導航和搜索。提供完整且一致的索引。在目錄中使用適當的詳細程度。提供有用的進入點。適當鏈接。設計有用的鏈接。確保鏈接描述其所鏈接的資訊。在相似的鏈接和交叉引用中，強調不同的文本。最小化到達相關資訊所需的努力。避免冗餘鏈接。使鏈接到的資訊在目標主題中易於查找。總之。

10. 視覺效果。

使用有意義且適當的圖形。說明重要概念。避免說明已經可見的內容。選擇補充文本的圖形。使用視覺元素進行強調。強調適當的資訊。確保視覺元素不會分散注意力。邏輯且一致地使用視覺元素。使用視覺上簡單但明顯的標題層級。保持文檔元素的一致放置。確保多媒體演示的外觀和感覺一致。一致使用圖標和符號。平衡視覺元素的數量和位置。使用視覺提示幫助使用者找到所需內容。視覺上識別重複的替代方案或上下文。確保視覺提示在所有環境中可用。確保文本元素可讀。使用可讀的字體和大小。確保文本適合可用空間。確保文本與背景之間的對比度足夠。適度且恰當地使用顏色和陰影。確保所有使用者都能訪問資訊。總之。

IV. 整合所有內容。

11. 應用多個品質特徵。

將品質特徵應用於任務資訊。將品質特徵應用於概念資訊。將品質特徵應用於參考資訊。將品質特徵應用於國際受眾的資訊。將品質特徵應用於網路資訊。修訂技術資訊。

12. 審查、測試和評估技術資訊。

檢查技術資訊。閱讀和使用資訊。發現問題。報告問題。測試資訊的可用性。原型設計。在可用性實驗室外進行測試。在可用性實驗室中進行測試。測試技術資訊。使用測試工具。使用測試案例。測試使用者介面。編輯和評估技術資訊。準備編輯。獲得概述。閱讀和編輯資訊。尋找特定資訊。總結你的發現。與作者協商。審查視覺元素。準備審查。獲得概述。審查個別視覺元素。總結你的發現。與編輯或作者或兩者協商。

V. 附錄。

附錄 A：品質檢查清單。

附錄 B：誰檢查哪些品質特徵？

附錄 C：品質特徵和元素。

查看品質特徵。查看元素。資源和參考。易於使用。易於理解。易於查找。整合所有內容。

詞彙表。

索引。

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