Internet Commerce Metrics and Models in the New Era of Accountability
暫譯: 新時代責任制下的網路商務指標與模型

Sridhar Jagannathan, Jay Srinivasan, Jerry L. Kalman

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商品描述

  • Build profitable, sustainable Internet business models
  • Project the impact of your next key decision
  • Evaluate where you stand, where to go next-and how to get there
  • Analyze content development, markets, pricing, and customer acquisition
  • Create infrastructures that add value more effectively

Internet Commerce Metrics and Models in the New Era of Accountability delivers today's best practices for e-business investment and management decision-making, based on real-world case studies and advanced analysis techniques. It gives e-commerce entrepreneurs and decision-makers a comprehensive, up-to-date framework for understanding Internet business models-and desperately needed metrics for evaluating them.

The authors introduce an exclusive five-stack e-business model, encompassing platform, content, community, commerce, and the "services" that add value to them. Using this framework, they construct a complete e-commerce business model, analyzing the economic impact of key choices, and introducing new ways to project the consequences of your decisions. Coverage includes:

  • Content development models
  • Community/market models
  • Pricing models
  • Customer acquisition models
  • Infrastructure models: providing high-value services that support every e-business function

Whether you're an entrepreneur, manager, investor, or consultant, this book's breakthrough framework and analytical techniques will add value to every e-business decision you make.

Table of Contents

Acknowledgments.
1. Introduction.

Evolving E-Commerce. Changing Business Models. Connectivity. Business to Consumer (B2C) Commerce. Business to Business (B2B) Commerce. The Intersection of Content and Community. The Emergence of Marketplaces. Price and Pricing Mechanisms. Emergence of Services: Outsourcing as a Way of Life. Customer Acquisition. Goals and Objectives of This Book. Power Tools for the Online Business. Organization of the Book.


2. The Five Stack E-Commerce Model.

The Role of Context. The Internet Platform Stack. IT Platform. Network Platform. Software Platform. Business Platform. The Content Stack. Static Content. Dynamic Content. News. Interactive Content. The Community Stack. Community Elements. Types of Communities. The Business Community. Consumer Community. The Commerce Stack. Big Businesses. Small/Medium Enterprises (SMEs). Community. Individuals. Business-to-Business. Business-to-Consumer. Consumer-to-Consumer. Methods of Commerce. Direct Commerce. The Service Providers.


3. The Internet Platform.

Physical Infrastructure. Facilities. Furnishings. Communications. Infrastructure Example. The Network Infrastructure. Network Layout. Firewall. Routers and Switches. Network Connectivity. Computer Hardware. Outsourcing Server Functionality. Software. Office Software. Enterprise Software. Baseline Measurement for CFA. Application Service Provider. Baseline Measurement for Evaluating ASPs. Illustrative Scenario for an ASP Implementation. E-Commerce Platform. Attraction. Interaction. Transaction. Meeting Content Management Needs. Merchandising. Baseline Measurements for Merchandising. Navigation. Customization. Baseline Measurements for Personalization. Baseline Measurements for Customization. Baseline Measurements for Need. Example: E-Commerce Platform Costs for a B2C Store. E-Commerce Enterprise Architecture. E-Commerce Software Environments. Ten Rules for Choosing and Operating the Internet Platform.


4. The Content Stack.

Content is Valuable. The Nature of Content. Static Online Content. Dynamic Online Content. Interactive Online Content. HealthyInfo.com: An Online Health Site. DigitallyEntertained.com: An Online Entertainment Site. Content Production. Content Sources. Content Management. Content Distribution. Content Aggregation. Content Technology. Content Standards. XML: Facilitating Information Exchange. XML Jargon. Content Management Tools. Content Delivery. Top 10 Questions for Evaluating Content Appropriateness.


5. The Community Stack.

Elements of a Community. The Target Audience. Enabling Interactivity. Monetizing Membership. Community: The Four Dimensions. Assets and Key Drivers. Characteristics of Online Communities. Cost Structures of Online Communities. Revenue Structures of Online Communities. Top 10 Rules for Setting up Online Communities.


6. The Commerce Stack.

The E-commerce Environment. Stores. Role of Offline Retailers. The Hybrid Store of the Future. Marketplaces. Buyer-Centricity. Seller-Centricity. Characteristics of Exchanges. Vertical and Horizontal Exchanges. Pricing on Exchanges. Ecosystems. The Value Stack. CommerceOne. Ariba Commerce Platform.


7. Pricing Models on the Web.

Pricing. The Nature of Markets and Determination of Pricing. Fixed Price. Name Your Price (Bid/Ask). Negotiated Pricing. Auctions. Barter. Dynamic Exchanges.


8. Customer Acquisition Models for E-Commerce.

Basics of Branding. Branding on the Internet. Direct Marketing. Permission Marketing. Affiliate Marketing. Affiliate Marketing Network. Internet Advertising. Characteristics of Online Advertising. Value Considerations. Revenue Basis. Types of Advertising. Analysis of Marketing Effectiveness. Marketing Campaign Elements. Sample Analysis.


9. Application of Business Models.

Business Structure. Evolution of Business Strategy. Strategy: Understanding the Industry. Understanding One's Own Company. Setting the Basis for Change in Strategy. Effective Implementation of Strategy. Business Process Mapping. Choices, Controls, and Consequences. Choices. Controls. Consequences. Modeling an E-Commerce Store. Industry Analysis. Business Process Mapping. Modeling Strategy. Platform Choices. Content Production. Community Development. Commerce Platform. Resource Utilization. Operations Staffing. Customer Acquisition. Customer Acquisition Costs. Enterprise Modeling. Modeling Scenarios and Assumptions. Objectives of Modeling. Results of Modeling. Conclusions.


Appendix.
Index.

商品描述(中文翻譯)

- 建立有利可圖且可持續的網路商業模式
- 預測您下一個關鍵決策的影響
- 評估您目前的狀況、下一步該往哪裡走,以及如何到達那裡
- 分析內容開發、市場、定價和客戶獲取
- 創建更有效地增加價值的基礎設施

《新時代的網路商務指標與模型》提供了當今電子商務投資和管理決策的最佳實踐,基於真實案例研究和先進的分析技術。它為電子商務企業家和決策者提供了一個全面且最新的框架,以理解網路商業模式,以及評估它們所需的指標。

作者介紹了一個獨特的五層電子商務模型,涵蓋平台、內容、社群、商務及為其增值的「服務」。利用這個框架,他們構建了一個完整的電子商務商業模型,分析關鍵選擇的經濟影響,並介紹預測決策後果的新方法。內容包括:

- 內容開發模型
- 社群/市場模型
- 定價模型
- 客戶獲取模型
- 基礎設施模型:提供支持每個電子商務功能的高價值服務

無論您是企業家、經理、投資者還是顧問,本書的突破性框架和分析技術將為您做出的每一個電子商務決策增值。

**目錄**

致謝。
1. 介紹。

演變中的電子商務。商業模式的變化。連接性。商業對消費者(B2C)商務。商業對商業(B2B)商務。內容與社群的交集。市場的出現。價格與定價機制。服務的出現:外包作為生活方式。客戶獲取。本書的目標與目的。線上商業的強大工具。本書的組織結構。

2. 五層電子商務模型。

上下文的角色。網路平台堆疊。IT平台。網路平台。軟體平台。商業平台。內容堆疊。靜態內容。動態內容。新聞。互動內容。社群堆疊。社群元素。社群類型。商業社群。消費者社群。商務堆疊。大型企業。中小型企業(SMEs)。社群。個人。商業對商業。商業對消費者。消費者對消費者。商務方法。直接商務。服務提供者。

3. 網路平台。

物理基礎設施。設施。家具。通訊。基礎設施範例。網路基礎設施。網路佈局。防火牆。路由器和交換機。網路連接。電腦硬體。外包伺服器功能。軟體。辦公室軟體。企業軟體。CFA的基準測量。應用服務提供者。評估ASP的基準測量。ASP實施的示例場景。電子商務平台。吸引力。互動。交易。滿足內容管理需求。商品化。商品化的基準測量。導航。自訂。個性化的基準測量。自訂的基準測量。需求的基準測量。範例:B2C商店的電子商務平台成本。電子商務企業架構。電子商務軟體環境。選擇和運營網路平台的十條規則。

4. 內容堆疊。

內容是有價值的。內容的本質。靜態線上內容。動態線上內容。互動線上內容。HealthyInfo.com:一個線上健康網站。DigitallyEntertained.com:一個線上娛樂網站。內容生產。內容來源。內容管理。內容分發。內容聚合。內容技術。內容標準。XML:促進信息交換。XML術語。內容管理工具。內容交付。評估內容適當性的十大問題。

5. 社群堆疊。

社群的要素。目標受眾。促進互動。貨幣化會員。社群:四個維度。資產和關鍵驅動因素。線上社群的特徵。線上社群的成本結構。線上社群的收入結構。建立線上社群的十大規則。

6. 商務堆疊。

電子商務環境。商店。離線零售商的角色。未來的混合商店。市場。以買方為中心。以賣方為中心。交易所的特徵。垂直和水平交易所。交易所的定價。生態系統。價值堆疊。CommerceOne。Ariba商務平台。

7. 網路上的定價模型。

定價。市場的本質和定價的決定。固定價格。您定價(出價/要價)。談判定價。拍賣。以物易物。動態交易。

8. 電子商務的客戶獲取模型。

品牌的基本概念。網路上的品牌。直接行銷。許可行銷。聯盟行銷。聯盟行銷網路。網路廣告。線上廣告的特徵。價值考量。收入基礎。廣告類型。行銷效果分析。行銷活動要素。範例分析。

9. 商業模型的應用。

商業結構。商業策略的演變。策略:理解行業。理解自己的公司。為策略變更奠定基礎。有效實施策略。商業流程映射。選擇、控制和後果。選擇。控制。後果。建模電子商務商店。行業分析。商業流程映射。策略建模。平台選擇。內容生產。社群發展。商務平台。資源利用。運營人員配置。客戶獲取。客戶獲取成本。企業建模。建模場景和假設。建模的目標。建模的結果。結論。

附錄。
索引。

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