The Essential Guide to Application Service Providers
暫譯: 應用服務提供者的基本指南

Jon William Toigo

The Essential Guide to Application Service Providers
  • 出版商: Prentice Hall
  • 出版日期: 2001-09-10
  • 售價: $1,520
  • 貴賓價: 9.5 折 $1,444
  • 語言: 英文
  • 頁數: 432
  • 裝訂: Paperback
  • ISBN: 0130191981
  • ISBN-13: 9780130191984

    • 已絕版

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商品描述

  • The complete guide to defining-and using-the right ASP solutions
  • How to manage the risks and opportunities of ASP relationships
  • How to ensure performance, security, and reliability in ASP-supported applications

The practical guide to ASPs: strategies, tactics, implementation, and management.

Using Application Service Providers (ASPs) can save companies money, expedite the deployment of new enterprise applications, and enable the re-allocation of scarce resources to strategic business opportunities. Here's a complete guide to ASPs for every business decision-maker. In concise, easy-to-understand language, Jon William Toigo presents the business case for using ASP services, identifies the pitfalls and how to avoid them, explains the technologies supporting the services, and offers practical guidance on leveraging ASPs for maximum competitive advantage. The book answers important questions, including:

  • How does ASP "out tasking" fit with familiar outsourcing and time-sharing approaches?
  • Who are the leading ASPs, and what differentiates one vendor from another?
  • What applications ASPs do offer: from desktop to enterprise, payroll to storage?
  • How do ASPs deliver the goods using multi-tier client/server and Web technology?
  • How can ASPs drive down the cost of owning and managing e-business infrastructure?
  • How can ASPs facilitate supply chain management and business process management?
  • What really needs to be considered when evaluating the ASP option?
  • How can requirements be identified and specified to ensure that an ASP meets them?
  • How can ASP performance be measured?
  • What steps can be taken to safeguard key business processes from an ASP failure?

Drawing on real-world examples, this book offers a complete, step-by-step methodology for determining how and when to use ASPs, choosing the right provider, negotiating the best contract, deploying service efficiently, and managing ASP relationships for long-term success.

Table of Contents

Preface and Acknowledgments: The Emerging ASP.
Foreword by Christopher R. McCleary.

I. ASP FUNDAMENTALS.

1. Setting The Stage.

Information Technology As A Service. Service Provisioning. The Storage Layer. The Server Layer. The Network Layer. The Application Layer. The Management Layer. Conclusion.


2. What is an Application Service Provider?

Asp: Definition Or Description. A Survey Approach. Business Value Proposition Of An ASP: Cost Reduction, Risk Reduction, And New Capabilities For Business. The Bottom Line.


3. How Does an ASP Differ from Traditional Computing Models?

Evolution In Business Information Systems. Toward PostPClient-Server Computing. Server Recentralization. Application Recentralization and Thin Client Computing. Web Technology: The Internet, Intranets, And Extranets. The Past Is Prologue: Software Delivery Via Web Technology. Conclusion.


4. ASP Arrangements and Traditional Outsourcing.

Different Kinds Of Outsourcing. In Situ Outsourcing. Out-Tasking. Beyond Market-Speak: Asps And Outsourcing. Lessons From Outsourcing. Customization And Asps. Application Service Delivery: The Network Is The Key. Conclusion.


5. The Contemporary ASP Market: Vendors, Intermediaries, and Aggregators.

Infrastructure Services Layer. Application Services Layer. Integration Services Layers. Analytical Services Layer. Conclusion.


6. So, What is Holding Up the ASP Revolution?

Outsourcing And The Economy. Customer Inertia. Building An Empirical Case. Technical Hurdles. Performance Measurement Gap. Security. Standards And Best Practices. The Right Applications. Conclusion.

II. ASP ENABLING TECHNOLOGY.


7. Basic Concepts: Application Software.

What Is Application Software? Application Design And Performance. Conclusion.


8. Basic Concepts: The Role of Middleware.

Determinants Of Application Performance Move Outside The Box. Middleware. Flavors Of Middleware. Rpc. Mom. Orb. Tp Monitors. Back To The Future.


9. Basic Concepts: The Application Server.

From Application Software To Application Server. The Rise Of Application Servers. Out Of The Box Web-Enabled Software On The Rise. Application Server Market Growing. Application Servers For Single User Applications. Citrix Systems. New Moon Systems. Tarantella. On To Frameworks. ORACLE iAS.


10. Basic Concepts: Web Technology.

Onto The Web. Context For Web Technology. How It Works. Security: A Mission-Critical Component Of Web Technology. Expanding Interactivity. Conclusion.


11. Putting It All Together: The Hosting Environment.

The Application Hosting Environment. The Basic Application Hosting Infrastructure. Adding High-availability Features. From High-Availability To Performance And Scalability. Securing The Infrastructure. Security 101. Layers Of Security. Physical And Logical Design. Conclusion.


12. Networked Services.

Delivering Services Across A Network. Private And Public Networks. What Is A Private Network? Onto The Ring. Last Mile Issues. Virtual Private Networks And Proxies. Spawning Yet Another “Sp” .

III. BUSINESS RELATIONSHIP.


13. Building an ASP Solution.

Overview Of The Asp Review Process. Preliminary Steps. The Requirements And Objective Setting Process. Setting Objectives. Where To Find Information About Asps. Use Of Consultants. Isv Notes. Conclusion.


14. Setting ASP Selection Criteria.

The Rfp Process. The Requirements Specification. Introduction and Identification of Goals. Detailed Specifications Section. Time Line for Implementation. Vendor Response Q&A. Risks. The Business Information Section. RFP Response Instructions. Financial Information Request and Bid Price. Rfp Response Review And Vendor Selection. Conclusion.


15. ASP SLAs and Contracts.

Contracting For Service. To The Service Level Agreement. Application Deployment Tasks. Application Service Monitoring Tasks. Customer Service/Operations Tasks. Frequencies, Weighting, And Other Matters. Conclusion.


16. Managing the ASP Relationship.

Vigilant Oversight. Beyond Application Measurement. Conclusion.


Afterword by Traver GruenPKennedy.
Glossary.
Index.

商品描述(中文翻譯)

- 完整指南：定義和使用正確的 ASP 解決方案
- 如何管理 ASP 關係的風險和機會
- 如何確保 ASP 支援的應用程式的性能、安全性和可靠性

實用的 ASP 指南：策略、戰術、實施和管理。

使用應用程式服務提供者（ASPs）可以為公司節省成本，加快新企業應用程式的部署，並使稀缺資源重新分配到戰略商機上。這是每位商業決策者的 ASP 完整指南。Jon William Toigo 以簡潔易懂的語言呈現使用 ASP 服務的商業案例，識別陷阱及如何避免，解釋支援這些服務的技術，並提供實用指導，以最大化利用 ASP 獲得競爭優勢。本書回答了重要問題，包括：

- ASP 的「外包任務」如何與熟悉的外包和時間共享方法相符？
- 主要的 ASP 是誰？一個供應商與另一個供應商有何區別？
- ASP 提供哪些應用程式：從桌面到企業，從薪資到儲存？
- ASP 如何利用多層客戶/伺服器和網路技術交付服務？
- ASP 如何降低擁有和管理電子商務基礎設施的成本？
- ASP 如何促進供應鏈管理和業務流程管理？
- 評估 ASP 選項時，真正需要考慮什麼？
- 如何識別和指定需求，以確保 ASP 滿足這些需求？
- 如何衡量 ASP 的性能？
- 可以採取哪些步驟來保護關鍵業務流程免受 ASP 故障的影響？

本書以真實案例為基礎，提供了一個完整的逐步方法，幫助決定如何以及何時使用 ASP，選擇合適的供應商，談判最佳合約，有效部署服務，以及管理 ASP 關係以實現長期成功。

目錄
前言與致謝：新興的 ASP。
克里斯多福·R·麥克萊瑞的序言。

I. ASP 基礎知識。
1. 設定舞台。
資訊科技作為服務。服務提供。儲存層。伺服器層。網路層。應用層。管理層。結論。

2. 什麼是應用程式服務提供者？
ASP：定義或描述。一項調查方法。ASP 的商業價值主張：成本降低、風險降低和業務新能力。底線。

3. ASP 與傳統計算模型有何不同？
商業資訊系統的演變。朝向後客戶端伺服器計算。伺服器重新集中。應用程式重新集中和瘦客戶端計算。網路技術：互聯網、內部網和外部網。過去是序幕：通過網路技術交付軟體。結論。

4. ASP 安排與傳統外包。
不同類型的外包。在地外包。外包任務。超越市場術語：ASP 與外包。外包的教訓。定制與 ASP。應用程式服務交付：網路是關鍵。結論。

5. 當代 ASP 市場：供應商、中介和聚合商。
基礎設施服務層。應用服務層。整合服務層。分析服務層。結論。

6. 那麼，什麼阻礙了 ASP 革命？
外包與經濟。客戶慣性。建立實證案例。技術障礙。性能測量差距。安全性。標準與最佳實踐。正確的應用程式。結論。

II. ASP 啟用技術。
7. 基本概念：應用程式軟體。
什麼是應用程式軟體？應用程式設計與性能。結論。

8. 基本概念：中介軟體的角色。
應用程式性能的決定因素超出框架。中介軟體。中介軟體的類型。RPC。MOM。ORB。TP 監控。回到未來。

9. 基本概念：應用伺服器。
從應用程式軟體到應用伺服器。應用伺服器的興起。即時網路啟用軟體的興起。應用伺服器市場增長。單用戶應用程式的應用伺服器。Citrix 系統。新月系統。Tarantella。進入框架。ORACLE iAS。

10. 基本概念：網路技術。
進入網路。網路技術的背景。它如何運作。安全性：網路技術的關鍵組件。擴展互動性。結論。

11. 整合所有內容：託管環境。
應用託管環境。基本應用託管基礎設施。添加高可用性功能。從高可用性到性能和可擴展性。保護基礎設施。安全性 101。安全層級。物理和邏輯設計。結論。

12. 網路服務。
通過網路交付服務。私有和公共網路。什麼是私有網路？進入環形網路。最後一公里問題。虛擬私有網路和代理。再生另一個「SP」。

III. 商業關係。
13. 建立 ASP 解決方案。
ASP 審查過程概述。初步步驟。需求和目標設定過程。設定目標。在哪裡可以找到有關 ASP 的資訊。使用顧問。ISV 注意事項。結論。

14. 設定 ASP 選擇標準。
RFP 過程。需求規範。目標的介紹和識別。詳細規範部分。實施時間表。供應商回應問答。風險。商業資訊部分。RFP 回應指示。財務資訊請求和投標價格。RFP 回應審查與供應商選擇。結論。

15. ASP SLA 和合約。
服務合約。服務水平協議。應用部署任務。應用服務監控任務。客戶服務/操作任務。頻率、權重和其他事項。結論。

16. 管理 ASP 關係。
警惕的監督。超越應用測量。結論。

Traver GruenPKennedy 的後記。詞彙表。索引。

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