Maintenance Benchmarking and Best Practices

This powerful results-generating guide provides maintenance supervisors and managers with a unique profit-oriented benchmarking/best practices roadmap called the Maintenance Operations Scorecard that enables them to: Develop a strategic plan of action for implementing "Best Practices;" Define tactical plans and operational plans of action; Define key performance measures, especially those that will validate projected benefits; Measure benefits and validate ROI; and, Maintain a continuous reliability improvement process

 

Table of Contents

Preface
Acknowledgments
Introduction

Part 1: Maximizing Maintenance Best Practices with a Profit-Centered Approach
Chapter 1: A Profit- and Customer-Centered Maintenance Strategy
Chapter 2: Key Requirements for Profit- and Customer-Centered Maintenance
Chapter 3: Four Real Maintenance Challenges We All Face

Part 2: Determining Where You Are as a Profit- and Customer-Centered Maintenance Operation: The Scoreboard for Maintenance Excellence
Chapter 4: The Scoreboard for Maintenance Excellence
Chapter 5: Guidelines for Conducting a Scoreboard for Maintenance Excellence Assessment
Chapter 6: Strategy for Developing a Corporate-Wide Scoreboard
Chapter 7: Case Study: The Scoreboard Self-Assessment: Just Do It!

Part 3: Developing Your CMMS as a True Maintenance Business Management System
Chapter 8: Maximizing the Value of CMMS for Profit-Centered Maintenance
Chapter 9: CMMS Functional Requirements That Support the Business of Maintenance
Chapter 10: Case Study: Quantitative and Qualitative Factors for CMMS Selection
Chapter 11: Maximizing Your IT Investment with the CMMS Benchmarking System
Chapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel Maker

Part 4: The Profit- and Customer-Centered Maintenance Operation
Chapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer Service
Chapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) Factor
Chapter 15: The ACE Team Benchmarking Process: A New Benchmarking Tool
Chapter 16: Profit- and Customer-Centered Best Practices
Chapter 17: Maintenance Quality and Customer Service
Chapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane Group
Chapter 19: PRIDE in Ownership with Operator-Based Maintenance
Chapter 20: Case Study: Developing an Effective Preventive Maintenance Strategy
Chapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability Improvement
Chapter 22: Auto Identification Strategies to Support Maintenance Storeroom Excellence
Chapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent Technologies

Part 5: Validating Best Practice Results with the Maintenance Excellence Index
Chapter 24: Determine and Quantify Benefits and Gained Value
Chapter 25: Developing Your Maintenance Index to Validate Results
Chapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on Investment

Part 6: The Journey Toward Maintenance Excellence
Chapter 27: Developing and Implementing a Profit-Centered Action Plan
Chapter 28: Achieving PRIDE in Maintenance
Chapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?

APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCE
APPENDIX B: THE CMMS BENCHMARKING SYSTEM
APPENDIX C: CMMS FUNCTIONALITY RATING CHECKLIST
APPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?
APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARY
APPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLE
APPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLE
APPENDIX H: ACE TEAM FORMS
APPENDIX I: OEE AND MAINTENANCE 5S FORMS
APPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLE
APPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006
APPENDIX L: COMPARISON OF SCOREBOARDS
INDEX