Bridging the Communication Gap in Health Care: Challenges and Opportunities in Hierarchical and Collectivistic Cultures
暫譯: 彌合醫療中的溝通鴻溝：層級文化與集體文化中的挑戰與機會
Claramita, Mora, Pratidina Susilo, Astrid
- 出版商: Springer
- 出版日期: 2024-10-25
- 售價: $6,360
- 貴賓價: 9.5 折 $6,042
- 語言: 英文
- 頁數: 118
- 裝訂: Hardcover - also called cloth, retail trade, or trade
- ISBN: 9819743192
- ISBN-13: 9789819743193
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商品描述
This book discusses how hierarchical and collectivist cultures contribute to the challenges and opportunities in communication in health care. Failures in communication may result in threats to patient safety. The work is structured around the Hofstede theoretical framework, focusing on two of the six domains of culture, namely hierarchy and collectivism. To date, guidelines on communication practices in health care have been primarily based on Western evidence and thus do not satisfy the needs of other cultural contexts. Existing studies have shown that strong hierarchical and collectivist cultures, transnationally, have different communication practices, with shared characteristics between several countries in Asia, Africa, and South America. Furthermore, when people migrate, they bring their communication styles - which reflect their cultural characteristics - to their new host environment. When not well managed, these differences can yield problematic communication gaps affecting patient care. Building on their extensive work focused on healthcare communication in Southeast Asian cultures, the authors propose remedial approaches and discuss future initiatives for practicing doctors, nurses, pharmacists, and other healthcare practitioners who encounter the daily struggle of cultural miscommunication in their clinical practices. They also address the ways in which patients experience hesitancy when communicating with healthcare providers, owing to cultural barriers. The book proposes how healthcare providers might tackle these communication challenges. It is relevant to educators and researchers in medical and health professions education and public health, and for all patients' advocates, who are looking to enhance their communication skills to improve patient care and safety.
商品描述(中文翻譯)
本書探討了階層文化和集體主義文化如何影響醫療保健中的溝通挑戰與機會。溝通失誤可能會對病人安全造成威脅。本書以霍夫斯泰德（Hofstede）理論框架為基礎，聚焦於文化的六個領域中的兩個，即階層和集體主義。迄今為止，醫療保健中的溝通實踐指導方針主要基於西方的證據，因此無法滿足其他文化背景的需求。現有研究顯示，強烈的階層和集體主義文化在跨國間具有不同的溝通實踐，並且在亞洲、非洲和南美的幾個國家之間存在共同特徵。此外，當人們移民時，他們會將反映其文化特徵的溝通風格帶入新的寄宿環境。如果這些差異未得到妥善管理，可能會產生影響病人護理的溝通差距。基於他們在東南亞文化中專注於醫療保健溝通的廣泛研究，作者提出了補救方法，並討論了面對文化誤解的執業醫生、護士、藥劑師及其他醫療從業人員的未來倡議。他們還探討了病人在與醫療提供者溝通時，由於文化障礙而產生的猶豫感。本書提出了醫療提供者如何應對這些溝通挑戰的建議。對於醫療和健康專業教育及公共衛生領域的教育者和研究人員，以及所有希望提升溝通技巧以改善病人護理和安全的病人倡導者而言，本書具有重要的相關性。
作者簡介
Dr. Mora Claramita is Professor and Head of the Department of Medical Health Professions Education and Bioethics in the Faculty of Medicine Public Health and Nursing at the Universitas Gadjah Mada in Yogyakarta, Indonesia. She has been practicing as GP for more than 20 years and has published books on intellectual property rights in addition to several medical publications. She has received international and national awards in the area of medical education and primary care, such as the Lyn Clearihan Award and The University of Iowa Award. She was Fulbright Senior Scholar, FAIMER-Fellow, and Fellow in the Australia Fellowship Program.
Astrid Pratidina Susilo, MD, MPH, Ph.D, is an anaesthesiologist and a researcher in health professions and medical education. Astrid graduated as a Medical Doctor from Universitas Airlangga, Indonesia, pursued her Master of Public Health and a Ph.D in health professions education from Maastricht University the Netherlands. She did her residency training in Anaesthesiology and Intensive Care in Universitas Indonesia. Astrid has received awards from STUNED (the Netherlands) for her master study and a grant from The Prince Leopold Institute of Tropical Medicine in Belgium to strengthen her research skills. She is currently an academic staff in the Department of Medical Education and Bioethics in the Faculty of Medicine Universitas Surabaya Indonesia. She is actively engaged in the teaching and learning of communication skills, and has conducted several studies on communication skills training, patient safety, and pain education. She has published her work in national and international journals, as well as in books and book chapters. As a clinician, she also has extensive experience working in different cultural contexts nationwide such as in Java, Sumatera, Sulawesi, and Kalimantan, which contributed to her perspectives in teaching, learning, and researching communication skills.
作者簡介(中文翻譯)
摩拉·克拉拉米塔博士是印度尼西亞雅加達的加查馬達大學醫學公共衛生與護理學院醫療健康專業教育與生物倫理學系的教授及系主任。她擔任全科醫生已超過20年，並出版了有關智慧財產權的書籍以及多篇醫學出版物。她在醫學教育和初級護理領域獲得了國際和國內的獎項，如林·克利哈漢獎和愛荷華大學獎。她曾是富布賴特高級學者、FAIMER研究員，以及澳大利亞獎學金計畫的研究員。
阿斯特麗德·普拉提迪納·蘇西洛醫生（MD, MPH, Ph.D）是一名麻醉科醫生及健康專業和醫學教育的研究者。阿斯特麗德畢業於印度尼西亞艾爾蘭加大學，獲得醫學學位，並在荷蘭馬斯特里赫特大學獲得公共衛生碩士學位及健康專業教育的博士學位。她在印度尼西亞大學接受麻醉學和重症護理的住院醫師訓練。阿斯特麗德曾因其碩士研究獲得荷蘭STUNED的獎項，並獲得比利時利奧波德王子熱帶醫學研究所的資助，以增強她的研究技能。她目前是印度尼西亞蘇拉巴亞大學醫學教育與生物倫理學系的學術人員。她積極參與溝通技巧的教學與學習，並進行了多項有關溝通技巧訓練、病人安全和疼痛教育的研究。她的研究成果已在國內外期刊以及書籍和書籍章節中發表。作為一名臨床醫生，她在全國不同文化背景下的工作經驗豐富，包括在爪哇、蘇門答臘、蘇拉威西和加里曼丹，這些經歷為她在教學、學習和研究溝通技巧方面提供了不同的視角。
