項目績效管理：項目考核與監控指標的設計和量化（第4版）

第1 章 項目管理的變化趨勢·································································1
1.0 介紹·····················································································2
1.1 高管對項目管理的觀點···························································2
1.2 復雜項目···············································································5
1.3 全球項目管理······································································.12
1.4 項目管理方法論和框架··························································.14
1.5 有效治理的必要性································································.19
1.6 約定項目管理······································································.19
1.7 客戶關系管理······································································.21
1.8 項目管理的其他發展·····························································.22
1.9 從一個新的視角來定義項目成功··············································.23
1.10 無紙化項目管理的發展························································.28
1.11 項目管理成熟度和度量指標··················································.29
1.12 項目管理標桿對照和度量指標···············································.33
1.13 結論················································································.38
第2 章 度量指標改善的驅動力··························································.39
2.0 介紹··················································································.39
2.1 乾系人關系管理···································································.40
2.2 項目審計和PMO ·································································.50
2.3 對範圍蔓延的介紹································································.51
2.4 項目健康檢查······································································.57
2.5 管理不良項目······································································.62
第3 章 度量指標·············································································.75
3.0 介紹··················································································.75
3.1 項目管理度量指標：早期·······················································.76
3.2 項目管理度量指標：當前視角·················································.78
3.3 對度量指標管理的誤解··························································.79
3.4 向企業高管推銷度量指標管理·················································.80
3.5 理解度量指標······································································.81
3.6 度量指標管理缺乏支持的原因·················································.86
3.7 在員工績效評估中使用度量指標··············································.87
3.8 度量指標的特徵···································································.87
3.9 度量指標類別和類型·····························································.89
3.10 選擇度量指標····································································.92
3.11 選擇度量指標/KPI 所有者·····················································.95
3.12 度量指標和信息系統···························································.95
3.13 關鍵成功因素····································································.96
3.14 度量指標和 PMO ·······························································.98
3.15 度量指標和項目監督/治理····················································101
3.16 度量指標的陷阱·································································101
3.17 推廣度量指標····································································102
3.18 丘吉爾唐斯公司的項目績效評估方法······································102
第4 章 關鍵績效指標····································································.107
4.0 介紹··················································································108
4.1 KPI 的需要·········································································108
4.2 KPI 的使用·········································································112
4.3 KPI 的分解·········································································113
4.4 KPI 的特徵·········································································115
4.5 KPI 的類別·········································································119
4.6 KPI 的選擇·········································································120
4.7 KPI 測量············································································125
4.8 KPI 的相互依賴關系·····························································127
4.9 KPI 和培訓·········································································129
4.10 KPI 目標···········································································130
4.11 理解挑戰目標····································································132
4.12 KPI 失敗···········································································133
4.13 KPI 和智力資本··································································134
4.14 KPI 的壞習慣·····································································136
4.15 儀表盤設計：關鍵績效指標和度量指標···································141
第5 章 基於價值的項目管理度量指標···············································.149
5.0 介紹··················································································149
5.1 近年來的價值研究································································151
5.2 價值與領導力······································································152
5.3 整合成功和價值···································································154
5.4 認識價值度量指標的必要性····················································157
5.5 有效測量技術的必要性··························································160
5.6 客戶/乾系人對價值度量指標的影響··········································164
5.7 客戶價值管理······································································166
5.8 項目管理與價值的關系··························································170
5.9 度量指標的背景···································································173
5.10 選擇正確的度量指標···························································179
5.11 傳統度量指標和KPI 的失敗··················································182
5.12 對價值度量指標的需求························································183
5.13 創建價值度量指標······························································183
5.14 在儀表盤中展示價值度量指標···············································190
5.15 價值度量指標的行業示例·····················································190
5.16 對超出範圍的價值屬性使用危機儀表盤···································196
5.17 建立度量指標管理計劃························································197
5.18 使用價值度量指標進行預測··················································198
5.19 度量指標和工作描述···························································200
5.20 度量指標的圖形化展示························································201
5.21 創建項目價值基準······························································210
第6 章 儀表盤··············································································.217
6.0 介紹··················································································217
6.1 儀表盤到底是什麽································································221
6.2 我們如何處理儀表盤信息·······················································225
6.3 儀表盤核心屬性···································································225
6.4 信息的含義·········································································226
6.5 交通燈儀表盤報表································································227
6.6 儀表盤和計分卡···································································228
6.7 創建儀表盤的方法································································231
6.8 儀表盤的收益······································································234
6.9 商業智能工具是否足夠靈活····················································234
6.10 實現成功的商業智能解決方案的四步指南································237
6.11 儀表盤的規則····································································242
6.12 儀表盤設計的七宗罪及避免··················································242
6.13 亮點咨詢：高管儀表盤的設計···············································245
6.14 閃光的未必都是金子···························································252
6.15 使用表情符號····································································270
6.16 具有誤導性的信息······························································271
6.17 敏捷和Scrum 的度量指標·····················································273
6.18 數據倉庫··········································································292
6.19 儀表盤設計技巧·································································295
6.20 TeamQuest 公司最佳實踐·····················································297
6.21 一個簡單模板····································································314
6.22 儀表盤設計需求的總結························································316
6.23 儀表盤的局限性·································································321
6.24 儀表盤的試運行·································································323
6.25 評估儀表盤供應商······························································323
6.26 新的儀表盤應用程序···························································325
第7 章 儀表盤的應用·····································································.326
7.0 介紹··················································································326
7.1 使用中的儀表盤：Dundas 數據可視化公司·································327
7.2 使用中的儀表盤：Pie ····························································333
7.3 Pie 解決方案概述·································································333
7.4 使用中的儀表盤：國際學習集團··············································342
第8 章 項目組合管理PMO 及度量指標·············································.344
8.0 介紹··················································································344
8.1 關鍵問題············································································345
8.2 價值類別············································································345
8.3 項目組合度量指標································································347
8.4 度量技術與度量指標·····························································349
8.5 項目度量指標的增長·····························································350
8.6 衡量無形資產的度量指標·······················································352
8.7 戰略指標的必要性································································354
8.8 危機儀表盤·········································································357