Fundamentals of Business Process Management
暫譯: 商業流程管理基礎

這本教科書涵蓋了整個商業流程管理（Business Process Management, BPM）生命周期，從流程識別到流程監控，沿途包括流程建模、分析、重新設計和自動化。商業管理、計算機科學和工業工程的概念、方法和工具融合成一個全面且跨學科的方法。內容的呈現使用了由物件管理集團（Object Management Group）定義的BPMN行業標準，並受到全球實務工作者和供應商的廣泛認可。

除了說明相關的概念背景外，這本書提供了數十個範例、超過230個練習題（許多附有解答）以及大量的進一步閱讀建議。第二版包括了擴展和完全修訂的章節，涵蓋流程識別、流程發現、定性流程分析、流程重新設計、流程自動化和流程監控。新增了一章關於BPM作為企業能力的內容，擴展了本書的範疇，涵蓋了如BPM倡議的策略對齊和治理等主題。

這本教科書是作者多年來在本科和研究生層級以及專業訓練背景下的教學經驗的結晶。來自商業管理和計算機科學的學生和專業人士將從這本教科書的逐步風格及其對基本概念和經驗方法的重視中受益。講師們將會欣賞這本書經過課堂測試的格式以及附帶網站上提供的額外教學材料。

Marlon Dumas is a professor of Information Systems at University of Tartu, Estonia and Adjunct Professor at Queensland University of Technology (QUT), Australia. He is co-editor of a textbook on Process-Aware Information Systems (Wiley, 2005) and has taught BPM both in academia and as a professional trainer for over a decade in a dozen countries. He is also an active BPM researcher with a focus on process modeling, analysis and monitoring. He is one of the main architects of two open-source BPM projects - Apromore and Nirdizati.
Marcello La Rosa is a professor of Information Systems at The University of Melbourne, Australia. Prior to that, he held an appointment at QUT, Australia. Marcello leads the Apromore open-source project, for the development of an advanced process analytics platform, and contributes to the predictive process monitoring platform Nirdizati. His research interests focus on process mining, analysis and consolidation. Marcello has taught BPM to students and practitioners in Australia and overseas for over ten years. His MOOCs, co-developed with the other authors of this book, have been attended by over 25,000 students worldwide.
Jan Mendling is a full professor with the Institute for Information Business at the WU Vienna, Austria. Prior to that, he held appointments at Humboldt University of Berlin, Germany, and at QUT, Australia. Currently, he is also a visiting professor at the University of Ljubljana and the University of Liechtenstein. His main research interests are in business process management and process mining. Jan has taught BPM to students and practitioners at different institutions in Europe and Australia. He is co-founder of the Berliner BPM-Offensive, a practitioners' forum for BPM, and a board member of the Austrian Process Management Society (Gesellschaft für Prozessmanagement).
Hajo A. Reijers is a full professor of Business Informatics at Vrije Universiteit Amsterdam, the Netherlands. He also holds a position as part-time, full professor at Eindhoven University of Technology. Previously, he worked as a management consultant in the BPM field. Hajo has taught BPM to students at all academic levels and provides training to practitioners at the TIAS Business School. He is one of the founders of the Business Process Management Forum, a Dutch platform for the exchange of knowledge between industry and academia.

Marlon Dumas 是愛沙尼亞塔爾圖大學的資訊系統教授，並且是澳洲昆士蘭科技大學（QUT）的兼任教授。他是一本關於流程導向資訊系統的教科書（Wiley, 2005）的共同編輯，並在十多個國家教授業務流程管理（BPM），無論是在學術界還是作為專業培訓師已有十年以上的經驗。他也是一位活躍的BPM研究者，專注於流程建模、分析和監控。他是兩個開源BPM專案——Apromore和Nirdizati的主要架構師之一。

Marcello La Rosa 是澳洲墨爾本大學的資訊系統教授。在此之前，他曾在澳洲的QUT任職。Marcello領導Apromore開源專案，開發一個先進的流程分析平台，並為預測流程監控平台Nirdizati做出貢獻。他的研究興趣集中在流程挖掘、分析和整合。Marcello在澳洲及海外教授BPM已有十年以上。他與本書其他作者共同開發的MOOCs，已吸引超過25,000名全球學生參加。

Jan Mendling 是奧地利維也納經濟大學資訊商業研究所的全職教授。在此之前，他曾在德國柏林洪堡大學和澳洲QUT任職。目前，他也是盧布爾雅那大學和列支敦士登大學的訪問教授。他的主要研究興趣在於業務流程管理和流程挖掘。Jan在歐洲和澳洲的不同機構教授BPM，並且是柏林BPM推進會的共同創辦人，這是一個針對BPM的實務論壇，同時也是奧地利流程管理協會（Gesellschaft für Prozessmanagement）的董事會成員。

Hajo A. Reijers 是荷蘭阿姆斯特丹自由大學的商業資訊學全職教授。他同時在埃因霍溫科技大學擔任兼職全職教授。之前，他曾在BPM領域擔任管理顧問。Hajo在各個學術層級教授BPM，並在TIAS商學院為實務工作者提供培訓。他是商業流程管理論壇的創始人之一，這是一個促進產業與學術之間知識交流的荷蘭平台。