Tourism and Hospitality for Sustainable Development: Volume Two: Emerging Trends and Global Issues

旅遊與款待產業正因資訊與通訊科技的進步而快速經歷顛覆性的轉型。本書的目的是強調數位轉型趨勢以及在旅遊與款待產業中採用和整合數位工具所出現的問題。隨著第四次工業革命（4IR）後數位科技的興起，顧客與企業之間的互動方式在溝通的及時性和相關性方面發生了迅速變化。儘管數位轉型的正面影響持續受到學術界的關注，但其負面影響卻吸引了有限的學術焦點。

本書包含的貢獻產生了理論見解、實證發現和基於證據的建議，重點關注在旅遊與款待產業中使用的新興和預測技術，如區塊鏈、機器人、人工智慧、虛擬實境、大數據和分析等。本書對未來研究可能有助於聚焦於不同形式的數位科技的影響，通過檢視其社會文化和環境影響來進行探討。基於先前的研究，本卷中的各章節將當前的數位發展研究推展，以提供與旅遊和款待的更多聯繫。

Emmanuel Ndhlovu is a scholar and student of development. His research interests are in peasant and informal sector livelihoods, land reform issues, political economy, digitalisation of industries, and food sovereignty. He holds a PhD in Development Studies from the University of South Africa. At the time of writing, Emmanuel was with the Vaal University of Technology as a postdoc researcher.

Kaitano Dube is an Associate Professor at the Vaal University of Technology under the Ecotourism Management Department. He has successfully hosted five post-doctoral and supervised several Post Graduate Students at the Master's and PhD Levels. He is a visiting professor at Emirates Aviation, Dubai, United Arab Emirates and Chandigarh University in India. He holds several editorial and Associate Editorial Positions with several international journals. His research interests are in tourism, climate change, sustainability and aviation. Prof Dube is a university leader who has served in several senatorial and research roles. He is also a curriculum expert who has shaped programs of several universities in the SADC region and abroad.

Catherine Kifworo (PhD) is an emerging researcher and a tourism management lecturer from Maasai Mara University, Kenya. At the time of writing, she was a post-doctoral research fellow at the Vaal University of Technology, South Africa, under the Department of Tourism and Integrated Communication. She is a mixed methods researcher whose research interests include domestic tourism, climate change, sustainable tourism and tourism policy. She has also published several articles in these areas.

Emmanuel Ndhlovu 是一位學者及發展研究的學生。他的研究興趣包括農民及非正式部門的生計、土地改革議題、政治經濟、產業數位化以及糧食主權。他擁有南非大學的發展研究博士學位。在撰寫本文時，Emmanuel 於瓦爾科技大學擔任博士後研究員。

Kaitano Dube 是瓦爾科技大學生態旅遊管理系的副教授。他成功主持了五位博士後研究員並指導了多位碩士及博士研究生。他是阿聯酋迪拜的阿聯酋航空及印度昌迪加爾大學的訪問教授。他在多本國際期刊擔任多個編輯及副編輯職位。他的研究興趣包括旅遊、氣候變遷、可持續性及航空。Dube 教授是一位大學領導者，曾在多個參議院及研究角色中服務。他也是一位課程專家，對南部非洲發展共同體及國外多所大學的課程設計有重要影響。

Catherine Kifworo (PhD) 是一位新興研究者及來自肯尼亞馬賽馬拉大學的旅遊管理講師。在撰寫本文時，她是南非瓦爾科技大學旅遊與整合傳播系的博士後研究員。她是一位混合方法研究者，研究興趣包括國內旅遊、氣候變遷、可持續旅遊及旅遊政策。她在這些領域也發表了多篇文章。