Improving Processes for Health Care Delivery: Lessons from Johns Hopkins Medicine

Chester Chambers is Clinical Professor of Information Technology and Operations Management at Southern Methodist University where he manages the MS in Business Analytics and Supply Chain Management program. He is also Professor of Practice in Anesthesiology and Critical Care Medicine at Johns Hopkins School of Medicine and served as Co-Director of its Medical Operations Research Core. His areas of research span Health Care Operations, Business Analytics, and Operations Strategy.

Maqbool Dada is a Professor in Operations Management & Business Analytics. He has a joint appointment in Department of Anesthesia and Critical Care Medicine, School of Medicine and and is a Co-Director of its Medical Operations Research Core. Professor Dada is a member of the Armstrong Institute for Patient Safety and Quality and the Malone Center for Healthcare Engineering. He has expertise in the areas of operations management, health care operations, supply chain management and pricing models.

Dr. Kayode Williams is Associate Professor of Anesthesiology and Pain Medicine, and Vice Chair for System Integration and Population Health in the Department of Anesthesiology and Critical Care Medicine within the Johns Hopkins School of Medicine. He holds a joint appointment as Associate Professor at the Johns Hopkins Carey Business School where he co-instructs on-site and field-based courses on Improving Healthcare Processes. He served as Director of the Community-based Pain Medicine Program from 2005-2009, Director of the Blaustein Pain Center at Johns Hopkins Hospital from 2009-2011, and Chief Medical Officer for the Priority Partners Managed Care Organization from 2020-2021. In addition he has served on the Board of Trustees for Howard County General Hospital and is on the Editorial Board of Pain Medicine.

切斯特·查姆伯斯（Chester Chambers）是南方衛理公會大學（Southern Methodist University）資訊科技與營運管理的臨床教授，負責管理商業分析與供應鏈管理碩士學位課程。他同時也是約翰霍普金斯醫學院（Johns Hopkins School of Medicine）麻醉學與重症醫學的實務教授，並擔任其醫療運營研究中心的共同主任。他的研究領域涵蓋醫療運營、商業分析及運營策略。

馬克布爾·達達（Maqbool Dada）是營運管理與商業分析的教授。他在麻醉學與重症醫學系擁有聯合任職，並擔任其醫療運營研究中心的共同主任。達達教授是阿姆斯特朗病人安全與品質研究所及馬龍醫療工程中心的成員。他在營運管理、醫療運營、供應鏈管理及定價模型等領域具有專業知識。

凱奧德·威廉斯博士（Dr. Kayode Williams）是麻醉學與疼痛醫學的副教授，並在約翰霍普金斯醫學院麻醉學與重症醫學系擔任系統整合與人口健康的副主任。他在約翰霍普金斯凱瑞商學院（Johns Hopkins Carey Business School）擔任副教授，並共同教授改善醫療流程的現場及實地課程。他曾於2005年至2009年擔任社區疼痛醫學計畫的主任，2009年至2011年擔任約翰霍普金斯醫院布勞斯坦疼痛中心的主任，並於2020年至2021年擔任優先夥伴管理醫療組織的首席醫療官。此外，他還曾擔任霍華德縣綜合醫院的董事會成員，並在《Pain Medicine》的編輯委員會中任職。