Smart Service Management: Design Guidelines and Best Practices

Part I: Introduction to Smart Services.- Introduction to Smart Service Management.- Grasping the Terminology: Smart Services, Smart Service Systems, and Cyber-Physical Systems.- Industrial Maintenance in the Digital World.- Part II: Smart Service Design.- Introduction to Smart Service Design.- Smart Service Engineering.- Smart Service Prototyping.- Capturing the Value: How to Charge for Smart Services.- Market Launch of Smart Services.- Part III: Smart Service Architecture.- Introduction to Smart Service Architectures.- Reference Architecture Models for Smart Services.- Reference ArchitectureModels for Smart Service Networks.- Smart Services in the PhysicalWorld: Digital Twins.- Part IV: Smart Service Analytics.- Service Analytics: Putting the "Smart" in Smart Services.- Part V: Smart Service Use Cases.- Introduction to Smart Service Use Cases.- Designing a Smart Service for Customer Need Identification in B2B Ticketing Systems.- Smart Services: A Condition Monitoring Use Case Utilizing System-Wide Analyses.- Developing Real-Time Smart Industrial Analytics for Industry 4.0 Applications.- How Transformational Management Enabled the Development of a Next Level Condition Monitoring Solution.