CSLAs for Cybersecurity Professionals: A Guide to Cloud Service Agreements for the 21st Century

FOR CYBERSECURITY PROFESSIONALS WRESTLING WITH THE CLOUD SERVICE LEVEL AGREEMENT (CSLA) This book is not another Cloud Security Theory book, it is a practical and how-to volume for both the Cloud Service Customer (CSC) and Cloud Service Provider (CSP) negotiate the CSLA based on defined terms and metrics. This is more than a high-level description of “risks and challenges” involved in entering into a true CSLA. It is a “down in the weeds” approach with nearly 100 specific Service Level Objectives (SLO)—the next level down--with suggested metrics that get you started on Day 1. This book is written for the cybersecurity professional who needs to review, help develop, and assess whether a CSLA is complete or not for the purpose of accreditation and access to an active network. We have assembled the latest information in what you need to know and understand as you help companies and agencies challenged by using a third-party service provider, and especially one using cloud technologies. This book also includes extensive examples and suggestions to do your job better, faster, and smarter. Welcome to the "wave" we call "the cloud."