Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide
暫譯: Microsoft Dynamics CRM 2011 應用程式 (MB2-868) 認證指南
Danny Varghese
- 出版商: Packt Publishing
- 出版日期: 2013-03-24
- 售價: $2,600
- 貴賓價: 9.5 折 $2,470
- 語言: 英文
- 頁數: 344
- 裝訂: Paperback
- ISBN: 1849686505
- ISBN-13: 9781849686501
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相關主題
商品描述
A practical guide on how to use and manage Microsoft Dynamics CRM 2011 that focuses on helping you to pass the Microsoft certification exam
Overview
- Comprehensive step-by-step guide to help you prepare for the MB2-868 exam.
- Loaded with screenshots and key points to help you pass the certification exam.
- Sample a 75 question practice exam to test your knowledge before you participate in the real exam.
In Detail
Managing any relationship can be difficult. Microsoft Dynamics CRM 2011 enables an organization to manage their marketing, sales, and service efforts for a customer, and give users a 360 degree view of the customer.
"Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide" will assist individuals in passing the certification exam by reviewing each topic covered by the exam in depth, providing questions to test your knowledge at the end of each chapter, and finally by providing a 75 question practice exam including answers.
You'll start with an introduction to Microsoft Dynamics CRM 2011 along with an overview of the exam, benefits of certification, and helpful exam taking tips.
The following chapters take a deeper look into the CRM application itself covering each of the key modules: marketing, sales, service, and service scheduling. At the end of the book, there is a 75 question sample certification exam.
This book will help you attain the MB2-868 certification, making you more marketable.
What you will learn from this book
- Introduce yourself to the certification exam and helpful exam taking tips.
- Learn about marketing automation and its application to your organization.
- How to enable an efficient and accurate sales process.
- Service your customers and get metrics to make sure your customers are truly happy.
- Schedule and plan for resource allocation if needed while servicing your customers.
- Prepare for the MB2-868 certification exam with a mock 75 question exam.
Approach
This Certification guide will follow a step-by-step approach to instruct the reader what they need to know to be able to become certified with Microsoft Dynamics CRM 2011.
Who this book is written for
If you will implement Microsoft Dynamics CRM 2011, this book is for you. You should have a working knowledge of Microsoft Windows, Microsoft Internet Explorer, and Microsoft Office.
商品描述(中文翻譯)
一份實用指南，教您如何使用和管理 Microsoft Dynamics CRM 2011，重點在於幫助您通過 Microsoft 認證考試。
概述
- 全面的逐步指南，幫助您準備 MB2-868 考試。
- 充滿截圖和重點，幫助您通過認證考試。
- 提供 75 題的練習考試，以測試您在參加正式考試前的知識。
詳細內容
管理任何關係都可能很困難。Microsoft Dynamics CRM 2011 使組織能夠管理其對客戶的行銷、銷售和服務工作，並為用戶提供客戶的 360 度視圖。
《Microsoft Dynamics CRM 2011 應用程式 (MB2-868) 認證指南》將通過深入回顧考試涵蓋的每個主題，提供問題以測試您在每章結尾的知識，並最終提供一份包含答案的 75 題練習考試，幫助個人通過認證考試。
您將從 Microsoft Dynamics CRM 2011 的介紹開始，並概述考試、認證的好處以及有用的考試技巧。
接下來的章節將深入探討 CRM 應用程式本身，涵蓋每個關鍵模組：行銷、銷售、服務和服務排程。在書的最後，有一份 75 題的樣本認證考試。
這本書將幫助您獲得 MB2-868 認證，使您在市場上更具競爭力。
您將從這本書中學到的內容
- 介紹認證考試和有用的考試技巧。
- 了解行銷自動化及其在您組織中的應用。
- 如何啟用高效且準確的銷售流程。
- 服務您的客戶並獲取指標，以確保您的客戶真正滿意。
- 在服務客戶時，如有需要，安排和計劃資源分配。
- 通過模擬 75 題考試為 MB2-868 認證考試做準備。
方法
這本認證指南將採用逐步的方法，指導讀者了解他們需要知道的內容，以便能夠獲得 Microsoft Dynamics CRM 2011 的認證。
本書的讀者對象
如果您將實施 Microsoft Dynamics CRM 2011，這本書就是為您而寫。您應該具備 Microsoft Windows、Microsoft Internet Explorer 和 Microsoft Office 的基本知識。
