ServiceNow for Architects and Project Leaders: A complete guide to driving innovation, creating value, and making an impact with ServiceNow (Paperback)
暫譯: ServiceNow 架構師與專案負責人的完全指南：推動創新、創造價值與影響力的全方位手冊
Justus, Roy, Zhao, David
- 出版商: Packt Publishing
- 出版日期: 2022-12-01
- 售價: $1,770
- 貴賓價: 9.5 折 $1,682
- 語言: 英文
- 頁數: 252
- 裝訂: Quality Paper - also called trade paper
- ISBN: 1803245298
- ISBN-13: 9781803245294
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商品描述
Gain insight and strategic advice for driving value in your organization with this practical guide that condenses a decade of ServiceNow wisdom into the must-know essentials for impactful deployments
Key Features:
- Focus on what to do when shaping and leading a ServiceNow journey
- Explore strategies for making your projects impactful and valuable
- Guidance for leaders at every level to maximize return on their investments in ServiceNow
Book Description:
ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise.
In this book, you'll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You'll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you'll get practical guidance on the methods and considerations in securely using ServiceNow. You'll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you'll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you'll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter.
By the end of this book, you'll be prepared to lead or support a ServiceNow implementation with confidence that you're bringing not only a solution but also making an impact in your organization.
What You Will Learn:
- Understand the key drivers of value in ServiceNow implementation
- Structure your ServiceNow programs for successful delivery
- Discover methods and tools for securely using ServiceNow
- Set up a multi-instance environment with best practices and patterns
- Architect and lead the deployment of AI capabilities in ServiceNow
- Build innovative experiences using NLU, virtual agents and the Now Experience Framework
Who this book is for:
This book is for architects, consultants and project leaders looking to drive value by applying ServiceNow effectively and efficiently. Platform administration or development experience is useful but not necessary to get the most out of this book. However, some familiarity with the modules and features of ServiceNow is expected.
商品描述(中文翻譯)
透過這本實用指南，獲得洞察和策略建議，以推動您組織中的價值，該指南將十年的 ServiceNow 智慧濃縮為必知的要點，以便進行有影響力的部署
主要特點：
- 專注於在塑造和引導 ServiceNow 旅程時該做什麼
- 探索使您的專案具有影響力和價值的策略
- 為各級領導者提供指導，以最大化他們在 ServiceNow 上的投資回報
書籍描述：
ServiceNow 是領先的企業服務管理平台，能夠有效管理現代企業中的服務。
在這本書中，您將學習如何避免可能挑戰價值實現的陷阱，該專注於何處，如何平衡取捨，以及如何為複雜決策獲得支持。您將了解 ServiceNow 實施中的價值關鍵驅動因素，以及如何結構化您的計劃以成功交付。接下來，您將獲得有關安全使用 ServiceNow 的方法和考量的實用指導。您還將學習如何設置多實例環境，包括在使用和維護多實例管道中的最佳實踐、模式和替代方案。後面的章節將涵蓋設計能夠提供最佳投資回報的流程的方法和方法。此外，您將獲得設計技術標準、設計可擴展性、確保可維護性和建立可支持實例的提示。最後，您將專注於在 ServiceNow 旅程中可以解鎖的創新可能性，這將幫助您管理不確定性並聲明成為早期採用者的價值。
在本書結束時，您將準備好自信地引導或支持 ServiceNow 實施，確保您不僅帶來解決方案，還能在您的組織中產生影響。
您將學到的內容：
- 了解 ServiceNow 實施中的價值關鍵驅動因素
- 結構化您的 ServiceNow 計劃以成功交付
- 發現安全使用 ServiceNow 的方法和工具
- 設置多實例環境的最佳實踐和模式
- 架構和引導在 ServiceNow 中部署 AI 能力
- 使用 NLU、虛擬代理和 Now Experience Framework 構建創新體驗
本書適合誰：
本書適合尋求通過有效和高效地應用 ServiceNow 來推動價值的架構師、顧問和專案領導者。平台管理或開發經驗是有用的，但並不是充分利用本書的必要條件。然而，對 ServiceNow 的模組和功能有一定的熟悉度是預期的。
作者簡介
Roy has spent his career automating and optimizing enterprise processes with a primary focus on the ServiceNow Ecosystem. His experience spans regional, national, and multinational firms across a broad array of industries where he has served in technical architecture and strategic advisory roles. Having spent years as the architect of large and complex deployments Roy now leads teams working on the cutting edge of the ServiceNow ecosystem to drive innovation and value from the best of the platform. Roy holds the Certified Master Architect designation as well as numerous other ServiceNow Certifications.
David is a ServiceNow Certified Master Architect and leads the ideation, and creation of Enterprise Service Management best practices and thought leadership for Deloitte Canada’s ServiceNow practice. He has led transformation programs all over the globe in the telecom, financial services, technology, and agriculture industries and has been involved in many ‘firsts’, including one of the first and largest ServiceNow Customer Service Management implementations. David is highly passionate and knowledgeable about how organizations can effectively change their operations to better take advantage of new technologies (such as automation and AI). He lives with his family in Calgary and spends his spare time debating strangers on the internet.
作者簡介(中文翻譯)
Roy 在他的職業生涯中專注於自動化和優化企業流程，主要聚焦於 ServiceNow 生態系統。他的經驗涵蓋了區域性、國家級和跨國公司，涉及多個行業，並在技術架構和戰略顧問角色中服務。經過多年擔任大型和複雜部署的架構師，Roy 現在領導團隊在 ServiceNow 生態系統的前沿工作，以從平台的最佳功能中推動創新和價值。Roy 擁有認證大師架構師（Certified Master Architect）資格以及多項其他 ServiceNow 認證。
David 是一位 ServiceNow 認證大師架構師，負責為 Deloitte Canada 的 ServiceNow 實踐領導企業服務管理最佳實踐和思想領導的構思與創建。他在全球電信、金融服務、科技和農業行業領導過轉型計劃，並參與了許多“首創”項目，包括其中一個最大的 ServiceNow 客戶服務管理實施。David 對於組織如何有效改變其運營以更好地利用新技術（如自動化和人工智慧）充滿熱情和知識。他與家人居住在卡爾加里，並在空閒時間與網路上的陌生人進行辯論。
