Oracle CX Cloud Suite Deliver a seamless and personalized customer experience with the Oracle CX Suite
暫譯: Oracle CX 雲端套件

Name: Oracle CX Cloud Suite
Price: 992 TWD
Availability: InStock
Author: Kresimir Juric
ISBN: 1788834933

Kresimir Juric

出版商: Packt Publishing
出版日期: 2019-03-29
定價: $1,240
售價: 8.0 折 $992
語言: 英文
頁數: 254
裝訂: Paperback
ISBN: 1788834933
ISBN-13: 9781788834933
相關分類: Oracle

立即出貨 (庫存=1)

商品描述

Key Features

Make optimal use of your Oracle CX Cloud Suite to improve business results
Achieve improved customer insights through Oracle CX's advanced capabilities
Learn how to design a CX solution architecture

Book Description

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform.

Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You'll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You'll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment.

By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.

What you will learn

Differentiate between Oracle CRM and CX Cloud suites
Explore a variety of Oracle CX Cloud tools for marketing and sales
Set up users and database connections during deployment
Employ Cloud Suite CX tools to aid in planning and analysis
Implement hybrid Oracle CX solutions and connect with legacy systems
Integrate with social media connectors like Facebook and LinkedIn
Leverage Oracle ICS and Oracle CX Suite to improve business results

Who this book is for

This book is for administrators who want to develop and strengthen their Oracle CX Cloud Suite skills in the areas of configuration and system management. Whether you are a new administrator or an experienced professional, this book will enhance your understanding of the new Oracle CX features.

商品描述(中文翻譯)

**主要特點**

- 最佳化使用您的 Oracle CX Cloud Suite 以改善業務成果
- 通過 Oracle CX 的先進功能獲得更深入的客戶洞察
- 學習如何設計 CX 解決方案架構

**書籍描述**

Oracle CX Cloud 提供幫助公司在銷售、客戶管理等方面卓越表現的功能和能力。本書是實施雲解決方案的詳細指南，幫助各級管理員徹底了解該平台。

Oracle CX Cloud Suite 以高層次的 Oracle 架構介紹開始，並檢視 CX 相對於 CRM 的優勢。您將探索各種基於雲的行銷、銷售和客戶服務工具等。本書接著深入探討部署，涵蓋基本設置、用戶設置和資源配置。您將看到如何整合 CX 套件以協同工作，與環境互動並連接舊有系統、社交連接器和網際網路服務。本書最後以一個案例展示整個 Oracle CX Suite 的設置，並涵蓋如何利用 Oracle ICS 和 Oracle CX Cloud 進行混合部署。

在本書結束時，您將了解 Oracle CX Cloud Suite 的運作方式，以及如何無縫協調所有產品的用戶體驗。

**您將學到的內容**

- 區分 Oracle CRM 和 CX Cloud 套件
- 探索各種 Oracle CX Cloud 行銷和銷售工具
- 在部署過程中設置用戶和資料庫連接
- 使用 Cloud Suite CX 工具協助規劃和分析
- 實施混合 Oracle CX 解決方案並連接舊有系統
- 與 Facebook 和 LinkedIn 等社交媒體連接器整合
- 利用 Oracle ICS 和 Oracle CX Suite 改善業務成果

**本書適合誰**

本書適合希望在配置和系統管理方面發展和加強 Oracle CX Cloud Suite 技能的管理員。無論您是新手管理員還是經驗豐富的專業人士，本書都將增強您對新 Oracle CX 功能的理解。

作者簡介

Kresimir Juric has spent many years in different positions and working with many different projects/clients. He has broad competence in designing and deploying various CX/CRM systems, helping customers grow their businesses and achieve their goals.

Kresimir has experience of introducing organizational change as an internal resource and as a consultant in organizations ranging from SOHO/SME to some of the biggest international corporations.

Kresimir has implemented CRM systems and organizational changes in the telecommunications, banking, hospitality, credit information, manufacturing, and pharmaceutical industries with the least possible organizational resistance.