Microsoft System Center 2016 Service Manager Cookbook, 2/e (Paperback)
暫譯: Microsoft System Center 2016 服務管理器食譜, 第2版 (平裝本)

Anders Asp (MVP), Andreas Baumgarten (MVP), Steve Beaumont (MVP), Steve Buchanan (MVP), Dieter Gasser

Microsoft System Center 2016 Service Manager Cookbook, 2/e (Paperback)
  • 出版商: Packt Publishing
  • 出版日期: 2017-02-24
  • 售價: $2,600
  • 貴賓價: 9.5 折 $2,470
  • 語言: 英文
  • 頁數: 638
  • 裝訂: Paperback
  • ISBN: 1786464896
  • ISBN-13: 9781786464897

    • 海外代購書籍(需單獨結帳)

商品描述

Key Features

  • Unleash the capabilities of Microsoft System Center 2016 Service Manager
  • Master the skills of configuring, deploying, managing operations guide and troubleshooting your Service Manager 2016
  • Contains practical recipes that leverage the key and newly added features and functionalities of Microsoft System Center 2016 Service Manager

Book Description

System Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change control to achieve efficient service delivery across your organization.

This book provides you with real-world, immediately usable recipes that will show you how to configure and administer SCSM 2016. You ll also find out how to solve particular problems and scenarios to take this tool further. You ll work through recipes on the practical implementation of ITSM frameworks and processes, Microsoft System Center 2016 Service Manager administration, how to configure Service Level Agreements (SLAs). We also cover the newly added features to the Service Manager HTML 5 Self-Service Portal, Incident and Problem Management, the design of change and release management as well as implementing and editing security roles.

Toward the end of the book, we ll look at across advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation.

What you will learn

  • See a practical implementation of the ITSM framework and processes based on ITIL
  • Know how to personalize Service Manager 2016 administration
  • Configure Service Level Agreements
  • Deploy and configure the new Service Manager HTML 5 Self-Service Portal
  • See how to build the Configuration Management Database
  • Make Incident, Problem, and Change Management Design
  • Build Service Catalog design and configuration
  • Get to know Advanced Personalization of Service Manager
  • Automate Service Manager 2016
  • Know how to work with the Service Manager Data Warehouse
  • Implement Security Roles

商品描述(中文翻譯)

**主要特點**

- 發揮 Microsoft System Center 2016 Service Manager 的能力
- 精通配置、部署、管理操作指南及故障排除 Service Manager 2016 的技能
- 包含實用的配方，利用 Microsoft System Center 2016 Service Manager 的關鍵及新增加的功能

**書籍描述**

System Center Service Manager (SCSM) 是一個整合平台，通過實施最佳實踐，如事件管理、服務請求和變更控制，提供簡化的數據中心管理體驗，以實現高效的服務交付。

本書提供了現實世界中可立即使用的配方，將向您展示如何配置和管理 SCSM 2016。您還將了解如何解決特定問題和場景，以進一步利用這個工具。您將學習 ITSM 框架和流程的實際實施、Microsoft System Center 2016 Service Manager 的管理、如何配置服務水平協議 (SLA)。我們還涵蓋了 Service Manager HTML 5 自助服務入口網站的新功能、事件和問題管理、變更和發布管理的設計，以及實施和編輯安全角色。

在書的最後，我們將探討一些進階主題，例如展示存儲在 Service Manager 數據倉庫中的大量信息、標準化 SCSM 部署和實施自動化。

**您將學到的內容**

- 了解基於 ITIL 的 ITSM 框架和流程的實際實施
- 知道如何個性化 Service Manager 2016 的管理
- 配置服務水平協議
- 部署和配置新的 Service Manager HTML 5 自助服務入口網站
- 了解如何建立配置管理數據庫
- 設計事件、問題和變更管理
- 建立服務目錄的設計和配置
- 了解 Service Manager 的進階個性化
- 自動化 Service Manager 2016
- 知道如何使用 Service Manager 數據倉庫
- 實施安全角色

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