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商品描述
Configuration management is the vital underpinning for IT governance generally and the effective delivery of timely, robust and resilient IT services in particular. This book includes expert feedback from practitioners who have implemented configuration management in a wide range of real environments. It is invaluable to IT professionals who are implementing configuration management and also to technology-savvy business managers who need to use automated business services. This revised edition is updated to reflect latest IT service management practice. Review: "A masterfully crafted synthesis of experience, workshops, interviews and case studies, this book is an invaluable contribution to the governance of continual configuration management improvement. It also accurately references IT service management processes." Krikor Maroukian, Project Manager, Printec S.A.
商品描述(中文翻譯)
配置管理是IT治理的重要基石，尤其是在及時、強大和具有彈性的IT服務的有效交付方面。本書包含了在各種實際環境中實施配置管理的從業者的專家意見。對於正在實施配置管理的IT專業人員以及需要使用自動化業務服務的技術精通的業務經理來說，這本書是無價的資源。此修訂版已更新以反映最新的IT服務管理實踐。評論：「這本書是經驗、研討會、訪談和案例研究的巧妙結合，對於持續配置管理改進的治理做出了寶貴的貢獻。它還準確引用了IT服務管理流程。」Krikor Maroukian，項目經理，Printec S.A.
