The Road to IP Telephony: How Cisco Systems Migrated from PBX to IP Telephony (Paperback)

A business blueprint for deploying an IP Telephony system

• Build a roadmap for your IP Telephony deployment with guidance from the experts
• Learn from the tested experience of Cisco, developer of the No. 1 selling IP Telephony hardware
• Establish a plan that includes deployment, installation, management, and troubleshooting for a complete telephony solution

While the needs of every enterprise are different, some things are universal. Planning, communication, teamwork, and understanding your requirements are as important as technical expertise. The Road to IP Telephony: How Cisco Systems Migrated from PBX to IP Telephony provides best practices for a phased migration to a converged voice and data network. Sharing these lessons and experiences offers the reader a blueprint of a real-world deployment, reducing anxiety and building confidence in the decision to migrate to IP Telephony.

The book is written for any business professional involved in the decision to install an IP Telephony system. It assumes no in-depth technical knowledge, and explains what constitutes an IP Telephony system, as well as what is involved in implementing one. The book goes on to help decision makers and others involved in such applications plan the deployment, assuring adequate resources and staffing. Further sections delve into the actual implementation and resulting support needs as the system becomes active.

This book shares the personal experiences of Cisco employees and partners as they have gone through the transitional process of looking at this technology not just as a new phone system, but also as a business model for the convergence of voice and data. The appendices included provide the readers with templates, sample checklists, and other tools created to make the process more efficient and consistent.

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