商品描述
VoIP Performance Management and Optimization A KPI-based approach to managing and optimizing VoIP networks IP Communications Adeel Ahmed, CCIE(R) No. 4574 Habib Madani Talal Siddiqui, CCIE No. 4280
VoIP Performance Management and Optimization is the first comprehensive, expert guide to managing, monitoring, troubleshooting, and optimizing large VoIP networks. Three leading Cisco VoIP experts bring together state-of-the-art techniques for ensuring that customer service level agreements (SLA) are consistently met or exceeded. The authors begin by reviewing how VoIP is deployed in enterprise and service provider networks and the performance tradeoffs and challenges associated with each leading VoIP deployment model. Next, they present a comprehensive approach to diagnosing problems in VoIP networks using key performance indicators (KPI) and proactively addressing issues before they impact service. In this book, you will find a proven tools-based strategy for gauging VoIP network health and maximizing performance and voice quality. You also will learn how to perform trend analysis and use the results for capacity planning and traffic engineering--thereby optimizing your networks for both the short- and long-term. The authors all work in the Cisco Advanced Services Group.
- Deploy, manage, monitor, and scale multivendor VoIP networks more effectively
- Integrate performance data from multiple VoIP network segments and service flows to effectively manage SLAs
- Use performance counters, call detail records, and call agent trace logs to gauge network health in real time
- Utilize dashboards to analyze and correlate VoIP metrics, analyze trends, and plan capacity
- Implement a layered approach to quickly isolate and troubleshoot both localized and systemic problems in VoIP networks
- Optimize performance in networks where the service provider owns the "last mile" connection
- Improve performance when VoIP is deployed over publicly shared infrastructure
- Manage performance in enterprise networks using both centralized and distributed call processing
- Plan media deployment for the best possible network performance
- Monitor trends, establish baselines, optimize existing resources, and identify emerging problems
- Understand and address common voice quality issues
This IP communications book is part of the Cisco Press(R) Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity. Category: Networking: Unified Communications Covers: Voice over IP Network Management
商品描述(中文翻譯)
VoIP 性能管理與優化
基於 KPI 的 VoIP 網路管理與優化方法
IP 通訊
Adeel Ahmed, CCIE(R) 編號 4574
Habib Madani
Talal Siddiqui, CCIE 編號 4280
《VoIP 性能管理與優化》是第一本全面且專業的指南，專注於管理、監控、故障排除及優化大型 VoIP 網路。三位領先的 Cisco VoIP 專家匯集了最先進的技術，以確保客戶服務水平協議 (SLA) 始終如一地達成或超越。
作者首先回顧了 VoIP 在企業和服務提供者網路中的部署方式，以及與每種主要 VoIP 部署模型相關的性能權衡和挑戰。接著，他們提出了一種全面的方法，利用關鍵績效指標 (KPI) 來診斷 VoIP 網路中的問題，並主動解決問題，以防其影響服務。
在本書中，您將找到一種經過驗證的基於工具的策略，用於評估 VoIP 網路的健康狀況並最大化性能和語音質量。您還將學習如何進行趨勢分析並利用結果進行容量規劃和流量工程，從而優化您的網路以適應短期和長期需求。
所有作者均在 Cisco 進階服務小組工作。
- 更有效地部署、管理、監控和擴展多供應商的 VoIP 網路
- 整合來自多個 VoIP 網路區段和服務流的性能數據，以有效管理 SLA
- 使用性能計數器、通話詳細記錄和通話代理追蹤日誌即時評估網路健康狀況
- 利用儀表板分析和關聯 VoIP 指標，分析趨勢並規劃容量
- 實施分層方法，快速隔離和故障排除 VoIP 網路中的局部和系統性問題
- 在服務提供者擁有「最後一公里」連接的網路中優化性能
- 當 VoIP 部署在公共共享基礎設施上時改善性能
- 在企業網路中使用集中式和分散式通話處理管理性能
- 規劃媒體部署以獲得最佳的網路性能
- 監控趨勢、建立基準、優化現有資源並識別新出現的問題
- 理解並解決常見的語音質量問題
這本 IP 通訊書籍是 Cisco Press(R) 網路技術系列的一部分。Cisco Press 的 IP 通訊書籍幫助網路專業人員理解語音和 IP 電話技術，規劃和設計融合網路，並實施網路解決方案以提高生產力。
類別：網路：統一通訊
涵蓋範圍：VoIP 網路管理
作者簡介
Adeel Ahmed, CCIE No. 4574, is a senior manager in the Cisco Advanced Services group. He has been with Cisco for more than 11 years. His areas of expertise include Access/Dial, Broadband Cable, SP Voice, and IPv6. He has worked with major cable MSOs in North America, EMEA, and ASIAPAC in designing and troubleshooting cable networks. He has written several white papers and design guides used by customers, sales teams, and Cisco engineers in deploying multiservices over cable networks. He has represented Cisco at industry technical forums such as IETF, APRICOT, SCTE, CableLabs, NCTA, NAv6TF, Networkers, and Global IPv6 Summit. He is the coauthor of Deploying IPv6 in Broadband Access Networks. Adeel holds a bachelor's and a master's degree in electrical engineering. Habib Madani works as a network consulting engineer in the Cisco Advanced Services group. He has been with Cisco for the past five years; before that, he worked for more than ten years as a lead engineer at Yahoo!, CenterPoint Broadband Technology, and Motorola. His background is SP VoIP, Data Center, Network Management, and OSS solutions. He has worked with major enterprise customers and MSOs in the United States and abroad across these segments. He has represented Cisco at industry technical forums such APRICOT and Networkers. Habib holds a bachelor's degree in electrical engineering from the University of Arizona and a master's in electrical engineering and computer science from the University of Illinois. Talal Siddiqui, CCIE No. 4280, is a senior manager in the Cisco Advanced Services group. He has been with Cisco for 13 years. He has been involved with beachhead customers who were deploying these solutions for the past 12 years. As a consulting engineer, he has worked with MSOs, CLECs, and ILECs who have deployed Cisco SS7 Interconnect Solutions through planning, designing, deploying, network expansion, and operational troubleshooting phases. As a technical leader in Unified Communications Practice, he worked with Cisco partners in planning, designing, and deploying IP telephony solutions for large enterprise customers. Currently he is working on developing service offerings for Communication/Collaboration Enabled Business Process (CEBP) solutions and service delivery tools. Talal holds BSEE and MBA degrees and is a CCIE.
作者簡介(中文翻譯)
Adeel Ahmed，CCIE 編號 4574，是思科高級服務部門的高級經理。他在思科工作超過 11 年，專長領域包括接入/撥號、寬頻有線、SP 語音和 IPv6。他曾與北美、EMEA 和亞太地區的主要有線多系統運營商合作，設計和排除有線網絡的故障。他撰寫了多篇白皮書和設計指南，供客戶、銷售團隊和思科工程師在有線網絡上部署多服務時使用。他曾代表思科參加行業技術論壇，如 IETF、APRICOT、SCTE、CableLabs、NCTA、NAv6TF、Networkers 和全球 IPv6 峰會。他是 Deploying IPv6 in Broadband Access Networks 的共同作者。Adeel 擁有電機工程的學士和碩士學位。 Habib Madani 在思科高級服務部門擔任網絡顧問工程師。他在思科工作了五年，之前在 Yahoo!、CenterPoint Broadband Technology 和 Motorola 擔任首席工程師超過十年。他的背景包括 SP VoIP、數據中心、網絡管理和 OSS 解決方案。他曾與美國及國外的主要企業客戶和多系統運營商合作，涵蓋這些領域。他曾代表思科參加行業技術論壇，如 APRICOT 和 Networkers。Habib 擁有亞利桑那大學的電機工程學士學位，以及伊利諾伊大學的電機工程和計算機科學碩士學位。 Talal Siddiqui，CCIE 編號 4280，是思科高級服務部門的高級經理。他在思科工作了 13 年，過去 12 年來一直參與部署這些解決方案的先行客戶。作為顧問工程師，他與部署思科 SS7 互連解決方案的多系統運營商、競爭性地方交換公司和當地交換公司合作，涵蓋規劃、設計、部署、網絡擴展和運營故障排除階段。作為統一通信實踐的技術領導者，他與思科合作夥伴合作，為大型企業客戶規劃、設計和部署 IP 語音解決方案。目前，他正在開發通信/協作啟用的業務流程 (CEBP) 解決方案和服務交付工具的服務產品。Talal 擁有電機工程學士學位和 MBA 學位，並且是 CCIE。
