The Telephony Tutorials, 2/e

If you're asking yourself any of the following questions, this book's for you!

• What's the best approach to purchasing a telephone system or local and long distance telephone service? Where are the pitfalls?
• How can we reduce and control our telecommunications expenses?
• How can we improve our organization's telephone service to callers and staff?
• How well can our telephone systems and services accommodate our changing business requirements?
• How can we understand 'who does what' in the telecommunications industry?

Jane Laino has worked on the answers to these questions for over 25 years. In her comfortable style, she takes you through these 35 tutorials using clear, non-technical language that is easy to understand. You'll pick up tips you can use right away and others to mentally file away until you need them. One fan of Jane's tutorials writes, "I read so much clap trap, it was a pleasant surprise to see your tutorial make a complex subject seem simple and understandable."