Dynamics 365 Essentials: Getting Started with Dynamics 365 Apps in the Common Data Service
暫譯: Dynamics 365 基礎知識：在共用資料服務中開始使用 Dynamics 365 應用程式

Critchley, Sarah

Dynamics 365 Essentials: Getting Started with Dynamics 365 Apps in the Common Data Service
  • 出版商: Apress
  • 出版日期: 2020-06-26
  • 售價: $3,150
  • 貴賓價: 9.5 折 $2,993
  • 語言: 英文
  • 頁數: 544
  • 裝訂: Quality Paper - also called trade paper
  • ISBN: 1484259106
  • ISBN-13: 9781484259108

    • 海外代購書籍(需單獨結帳)

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商品描述

Discover what the Common Data Service is and how Dynamics 365 fits in the Power Platform. Learn how to set up core Dynamics 365 Customer Engagement functionality and build more customized processes using model-driven apps. This book covers the Dynamics 365 Online system for sales, customer service, marketing, field service, and Outlook integration.

In this second edition, core platform changes from the Common Data Service are included and you will know what this means for Dynamics 365. Updated features include processes, the latest form and view designer, and Business Process Flows. The book also includes new chapters on portals and power virtual agents.
After reading Dynamics 365 Essentials, you will have mastered the core functionality available in Dynamics 365 CE and model-driven applications, and will be able to set it up for a range of different business scenarios.


What You Will Learn

  • Set up the core standard features of Dynamics 365 CE
  • Create model-driven apps within Dynamics 365 customized to specific business needs
  • Customize Dynamics 365 CE and leverage process automation functionality through the UI
  • Study the Common Data Service for Apps


Who This Book Is For

Consultants, business analysts, administrators, and project managers who are looking for more information about Dynamics 365

 

 

商品描述(中文翻譯)

了解什麼是 Common Data Service 以及 Dynamics 365 如何融入 Power Platform。學習如何設置核心的 Dynamics 365 客戶參與功能，並使用模型驅動應用程式構建更自訂的流程。本書涵蓋了 Dynamics 365 在線系統的銷售、客戶服務、行銷、現場服務和 Outlook 整合。

在這第二版中，包含了來自 Common Data Service 的核心平台變更，您將了解這對 Dynamics 365 的意義。更新的功能包括流程、最新的表單和視圖設計器，以及商業流程流。本書還新增了有關門戶和 Power Virtual Agents 的章節。

閱讀完 Dynamics 365 Essentials 後，您將掌握 Dynamics 365 CE 和模型驅動應用程式中可用的核心功能，並能夠為各種不同的商業場景進行設置。



您將學到什麼


  • 設置 Dynamics 365 CE 的核心標準功能

  • 在 Dynamics 365 中創建針對特定商業需求的模型驅動應用程式

  • 自訂 Dynamics 365 CE，並通過 UI 利用流程自動化功能

  • 研究應用程式的 Common Data Service



本書適合誰閱讀

尋求更多有關 Dynamics 365 資訊的顧問、商業分析師、管理員和專案經理

 

 

作者簡介

Sarah Critchley is a Microsoft Dynamics Business Applications MVP, published author, and an experienced technical consultant who has worked on numerous business system implementations, now working as Lead Architect for Customer Service at Hitachi Solutions NA. She manages the strategy around all customer service technology, including Dynamics 365 Customer Service, Omni Channel Engagement, Forms Pro, Power Virtual Agent, and more. Having led software projects in numerous industries, including healthcare and the public sector, she works across all areas of the project life cycle: demonstrations, design, architecture, documentation, customization, and development. Sarah is heavily involved in community projects where she led and grew the Dynamics 365 & Power Platform UG in the UK for over three years, running technical events, and presenting on a variety of topics at conferences around the world.

 

 

 

 

作者簡介(中文翻譯)

Sarah Critchley 是一位 Microsoft Dynamics 商業應用程式 MVP、出版作者，以及一位經驗豐富的技術顧問，曾參與多個商業系統的實施，目前擔任 Hitachi Solutions NA 的客戶服務首席架構師。她負責所有客戶服務技術的策略，包括 Dynamics 365 Customer Service、Omni Channel Engagement、Forms Pro、Power Virtual Agent 等。Sarah 在多個行業（包括醫療保健和公共部門）領導過軟體專案，並在專案生命週期的各個階段工作：演示、設計、架構、文件、客製化和開發。她積極參與社區專案，曾在英國領導並發展 Dynamics 365 & Power Platform 使用者群體超過三年，舉辦技術活動，並在全球各地的會議上就各種主題進行演講。

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