Augmenting Customer Experience with Sharepoint Online: Building Portals and Practices to Improve Usability
暫譯: 利用 SharePoint Online 增強客戶體驗：建立門戶和實踐以改善可用性
Waghmare, Charles
- 出版商: Apress
- 出版日期: 2019-12-19
- 售價: $1,740
- 貴賓價: 9.5 折 $1,653
- 語言: 英文
- 頁數: 145
- 裝訂: Quality Paper - also called trade paper
- ISBN: 148425533X
- ISBN-13: 9781484255339
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相關分類:
SharePoint
海外代購書籍(需單獨結帳)
商品描述
Build, enrich, and transform customer experience using SharePoint Online. This book will discuss different SharePoint Online approaches that you can use to enhance customer experience, including digital portals, enterprise content management, Microsoft Teams and much more.
Augmenting Customer Experience with SharePoint Online starts with an introduction to SharePoint Online features you can adopt to create better digital customer experience and transformation. Next, you will learn about augmentation for user and customer experience followed by guidelines and methods to develop smart and intelligent portals. Moving forward, you will cover enterprise and web content management in detail along with the challenges and benefits of using SharePoint Online. The partner ecosystem is discussed next with a detailed discussion on working with suppliers, partners, and vendors. Along the way, you will see how to create smart solutions using SharePoint Online and how to manage customer references. Finally, you will go through the use of SharePoint Online in different business sectors with the help of case studies.
After reading the book, you will be able to adopt SharePoint Online features to augment customer and user experience.
What You Will Learn
- Augment customer experience
- Create smart and intelligent portals for various business needs
- Efficiently manage enterprise and web content
- Enhance your partner ecosystem for better collaboration
- Build SharePoint Online solutions
Who This Book Is For
Anyone wanting to adopt SharePoint Online to develop portals, content management systems, knowledge hubs, reference captures, or online foundries.
商品描述(中文翻譯)
建立、豐富並轉變客戶體驗，使用 SharePoint Online。本書將討論不同的 SharePoint Online 方法，您可以利用這些方法來提升客戶體驗，包括數位入口網站、企業內容管理、Microsoft Teams 等等。
《使用 SharePoint Online 增強客戶體驗》首先介紹您可以採用的 SharePoint Online 功能，以創造更好的數位客戶體驗和轉型。接下來，您將學習如何增強用戶和客戶體驗，隨後是開發智能和智慧入口網站的指導方針和方法。接著，您將詳細了解企業和網頁內容管理，以及使用 SharePoint Online 的挑戰和好處。接下來將討論合作夥伴生態系統，並詳細討論如何與供應商、合作夥伴和廠商合作。在此過程中，您將看到如何使用 SharePoint Online 創建智能解決方案，以及如何管理客戶參考。最後，您將通過案例研究了解 SharePoint Online 在不同商業領域的應用。
閱讀本書後，您將能夠採用 SharePoint Online 功能來增強客戶和用戶體驗。
您將學到的內容：
- 增強客戶體驗
- 為各種商業需求創建智能和智慧的入口網站
- 高效管理企業和網頁內容
- 提升您的合作夥伴生態系統以促進更好的協作
- 建立 SharePoint Online 解決方案
本書適合對象：
任何希望採用 SharePoint Online 來開發入口網站、內容管理系統、知識中心、參考捕捉或線上鑄造廠的人士。
作者簡介
Charles David Waghmare has been working with Shell as Business Analyst in the area of Office 365 services such as SharePoint Online, Yammer, and Teams.
Before, he was working with Capgemini since 2011 for period of eight years, into various roles such as Yammer Community Manager, managing Enterprise Knowledge Management platform called as KM3 and developing a Knowledge Management platform for Digital Customer Experience (DCX) organization using SharePoint Online, to manage Client references and knowledge assets related to Artificial Intelligence and customer experience (CX) and promoting Microsoft Azure Chatbots to automate processes, develop proactive conversation with users and create new use cases. Recently, Charles has joined Shell
Before Capgemini, Charles worked with ATOS (Erstwhile SIEMENS Information Systems limited) for a period of five years starting 2011. In his tenure, he was Community Manager of SAP-based communities at ATOS where he managed communities using Technoweb 2.0 - a Yammer-like platform. In this Communities of Practice (CoP) initiative, Charles was also responsible for managing community sites built in SharePoint. Further, at ATOS, Charles was global rollout manager for a structured document-management system built in SharePoint.
Charles loves reading motivation books and his favourite book is "The Monk who sold his Ferrari".
作者簡介(中文翻譯)
查爾斯·大衛·瓦赫梅爾在Shell擔任商業分析師，專注於Office 365服務，如SharePoint Online、Yammer和Teams。
在此之前，他於2011年開始在Capgemini工作，任職八年，擔任多個角色，包括Yammer社群經理，管理名為KM3的企業知識管理平台，並使用SharePoint Online為數位客戶體驗（DCX）組織開發知識管理平台，以管理與人工智慧和客戶體驗（CX）相關的客戶參考和知識資產，並推廣Microsoft Azure Chatbots以自動化流程、與用戶進行主動對話並創建新的使用案例。最近，查爾斯已加入Shell。
在Capgemini之前，查爾斯於2011年開始在ATOS（前身為西門子資訊系統有限公司）工作，任期五年。在他的任期內，他擔任ATOS的SAP社群經理，管理使用Technoweb 2.0（類似Yammer的平台）的社群。在這個實踐社群（CoP）倡議中，查爾斯還負責管理在SharePoint上建立的社群網站。此外，在ATOS，查爾斯擔任基於SharePoint的結構化文件管理系統的全球推廣經理。
查爾斯喜愛閱讀勵志書籍，他最喜歡的書是《賣掉法拉利的和尚》。
