Service Systems: Design, Applications, and Management Hardcover

This book explores the issues, opportunities, and solutions that improve service systems, particularly from the view point of increased use of semantics to enhance services. Examining how semantic enrichment of services can be taken to the next level to achieve large-scale design, implementation, adoption, and usage of service systems, it explains how to apply SSME (Service Science, Management, and Engineering) principles to gain a competitive advantage. Maintaining a focus on service systems design and engineering, the text discusses methodologies, tools, and technologies that are relevant to the implementation of service systems.