A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Waite, Andrew
- 出版商: CRC
- 出版日期: 2017-07-27
- 售價: $7,430
- 貴賓價: 9.5 折 $7,059
- 語言: 英文
- 裝訂: Hardcover - also called cloth, retail trade, or trade
- ISBN: 1138412546
- ISBN-13: 9781138412545
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Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
