Mastering Statistical Process Control : A Handbook for Performance Improvement Using SPC Cases (Paperback)
暫譯: 掌握統計過程控制:使用SPC案例進行績效改善的手冊(平裝本)
Tim Stapenhurst
- 出版商: Butterworth-Heineman
- 出版日期: 2005-07-05
- 售價: $2,770
- 貴賓價: 9.5 折 $2,632
- 語言: 英文
- 頁數: 456
- 裝訂: Paperback
- ISBN: 0750665297
- ISBN-13: 9780750665292
海外代購書籍(需單獨結帳)
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商品描述
Description:
Mastering Statistical Process Control shows how to understand business or process performance more clearly and more effectively. This practical book is based on a rich and varied selection of case studies from across industry and commerce, including material from the manufacturing, extractive and service sectors. It will enable readers to understand how SPC can be used to maximum effect, and will deliver more effective monitoring, control and improvement in systems, processes and management.
The common obstacle to successful use of SPC is getting bogged down with control charts, forgetting that visual representation of data is but a tool and not an end in itself. Mastering SPC demonstrates how statistical tools are applied and used in reality. This is a book that will open up the power of SPC for many: managers, quality professionals, engineers and analysts, as well as students, will welcome the clarity and explanation that it brings to understanding the use and benefit of SPC in a wide range of engineering, production and service situations.
Key case studies include using SPC to:
· Measure quality and human factors
· Monitor process performance accurately over long periods
· Develop best-practice benchmarks using control charts
· Maximise profitability of fixed assets
· Improve customer service and satisfaction
Table of Contents:
Part 1: Using & interpreting control charts; The old way: how & why moving averages mislead management; Part 2: Case Studies: Accounting for human error; Measuring quality & human factors; Measuring process performance accurately; Application of control charts to benchmarking; Coping with trends; Two metrics on the same chart; Analysing production data; Celto-Styrocell case study; Training analysis using SPC; Using charts to maximise usage; Analysis of incidents; Exam results; Teaching how to draw control charts; Plotting the results of consecutive phases on a single chart; Budget vs actual plotting; Using charts to improve customer service; Estimating the cost of poor performance; Methods of sampling in complex systems; SPC in context: SPC, Six Sigma & Quality Management; Part 3: The Basics of SPC; Constructing charts; Interpreting charts; Examples & exercises
商品描述(中文翻譯)
**描述:**
《掌握統計過程控制》展示了如何更清晰、更有效地理解業務或過程表現。這本實用的書籍基於來自各行各業的豐富多樣的案例研究,包括製造業、採掘業和服務業的材料。它將使讀者了解如何最大限度地利用統計過程控制(SPC),並在系統、過程和管理中實現更有效的監控、控制和改進。
成功使用SPC的常見障礙是陷入控制圖的細節中,忘記數據的視覺表示僅僅是一種工具,而不是目的本身。《掌握SPC》展示了統計工具在現實中的應用和使用。這是一本將為許多人打開SPC力量的書籍:管理者、質量專業人士、工程師和分析師,以及學生,都將歡迎它在理解SPC在各種工程、生產和服務情境中的使用和好處方面所帶來的清晰性和解釋。
關鍵案例研究包括使用SPC來:
· 測量質量和人因
· 在長期內準確監控過程表現
· 使用控制圖開發最佳實踐基準
· 最大化固定資產的盈利能力
· 改善客戶服務和滿意度
**目錄:**
第一部分:使用與解釋控制圖;舊方法:移動平均如何誤導管理層的原因與方式;第二部分:案例研究:考慮人為錯誤;準確測量質量與人因;準確測量過程表現;控制圖在基準測試中的應用;應對趨勢;同一圖表上的兩個指標;分析生產數據;Celto-Styrocell案例研究;使用SPC進行訓練分析;使用圖表最大化使用率;事件分析;考試結果;教學如何繪製控制圖;在單一圖表上繪製連續階段的結果;預算與實際繪製;使用圖表改善客戶服務;估算不良表現的成本;複雜系統中的取樣方法;SPC的背景:SPC、六西格瑪與質量管理;第三部分:SPC的基本原則;構建圖表;解釋圖表;範例與練習。