Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM Step by Step
暫譯: Microsoft Dynamics CRM 4.0 與 Microsoft Dynamics Live CRM 實作指南
Mike Snyder, Jim Steger, Kara O'Brien, Brendan Landers
- 出版商: MicroSoft
- 出版日期: 2008-09-22
- 售價: $1,350
- 貴賓價: 9.5 折 $1,283
- 語言: 英文
- 頁數: 480
- 裝訂: Paperback
- ISBN: 073562576X
- ISBN-13: 9780735625761
已絕版
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商品描述
The smart way to learn Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM one step at a time! Work at your own pace through the easy numbered steps, practice files on CD, helpful hints, and troubleshooting tips to master the fundamentals of working with the latest version of Microsoft Dynamics CRM. You ll learn the specifics of tracking customer communications, how to use e-mail templates for mass communication, the ins and outs of reporting and data analysis, and other essential tasks. With Step by Step, you can take just the lessons you need or work from cover to cover. Either way, you drive the instruction, building and practicing the skills you need, just when you need them! Includes a companion CD with hands-on practice files. Key Book Benefits:
Lets you take just the lessons you need or work from cover to cover you set the pace Covers all the fundamentals, from tracking customer communication to reporting and data analysis Features easy-to-follow lessons and hands-on skill-building exercises Includes a companion CD with skill-building exercises
Lets you take just the lessons you need or work from cover to cover you set the pace Covers all the fundamentals, from tracking customer communication to reporting and data analysis Features easy-to-follow lessons and hands-on skill-building exercises Includes a companion CD with skill-building exercises
商品描述(中文翻譯)
以智慧的方式逐步學習 Microsoft Dynamics CRM 4.0 和 Microsoft Dynamics Live CRM!透過簡單的編號步驟、CD 上的練習檔案、實用提示和故障排除技巧,以自己的步調掌握最新版本的 Microsoft Dynamics CRM 的基本知識。您將學習如何追蹤客戶溝通的具體方法、如何使用電子郵件範本進行大規模溝通、報告和數據分析的細節,以及其他重要任務。使用《逐步學習》,您可以選擇只學習所需的課程,或從頭到尾學習。無論哪種方式,您都能主導學習過程,隨時建立和練習所需的技能!隨書附贈一張包含實作練習檔案的伴隨 CD。主要書籍優點:
- 讓您選擇只學習所需的課程或從頭到尾學習,您設定學習進度
- 涵蓋所有基本知識,從追蹤客戶溝通到報告和數據分析
- 特色是易於跟隨的課程和實作技能訓練練習
- 包含一張伴隨 CD,內有技能訓練練習