Microsoft Dynamics CRM 2011 Unleashed (Paperback) (微軟動態CRM 2011 完全解析 (平裝本))

Marc J. Wolenik, Damian Sinay, Rajya Vardhan Bhaiya

  • 出版商: SAMS
  • 出版日期: 2011-10-05
  • 定價: $1,980
  • 售價: 6.0$1,188
  • 語言: 英文
  • 頁數: 1008
  • 裝訂: Paperback
  • ISBN: 0672335387
  • ISBN-13: 9780672335389
  • 立即出貨(限量) (庫存=3)

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商品描述

Microsoft® Dynamics CRM 2011 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of Dynamics CRM. Authored by three leading Microsoft Dynamics implementers, it illuminates new opportunities to deploy CRM as a hosted service (SaaS), integrate with Azure cloud services, and extend CRM through Microsoft's new online service marketplace. The authors systematically explain how Dynamics CRM 2011 works, illuminating why it works that way, and how to drive maximum business value from it. Drawing on insider knowledge of Microsoft's new product, they present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. Their far-reaching coverage ranges from Dynamics CRM's sales, marketing, and customer service features to its automated workflows; Outlook and Office integration to reporting and security. This edition's extensive new coverage includes new chapters on Mobility, the Outlook Client, and Office 2010 integration, as well as greatly expanded coverage of CRM Online. It also contains new or expanded discussions of data visualization, SharePoint Foundation integration, user interface changes, inbuild charts, dashboards, IM and SMS communication support, auditing, no-code workflows, connections, queues, the new WCF-based programming model, UI scripting, and security.

商品描述(中文翻譯)

《Microsoft® Dynamics CRM 2011 Unleashed》提供了從規劃、自定義、部署、整合、管理和保護最新版本的Dynamics CRM的全方位指導。由三位領先的Microsoft Dynamics實施者撰寫,它揭示了將CRM作為托管服務(SaaS)部署、與Azure雲服務集成以及通過Microsoft的新線上服務市場擴展CRM的新機會。作者系統地解釋了Dynamics CRM 2011的工作原理,闡明了為什麼以這種方式工作,以及如何從中獲得最大的商業價值。他們憑藉對Microsoft新產品的內部知識,提供了清晰的示例、經過驗證的最佳實踐和在使用每個重要的Dynamics CRM功能時應避免的問題。他們廣泛的內容涵蓋了Dynamics CRM的銷售、市場營銷和客戶服務功能,以及自動化工作流程;Outlook和Office集成到報告和安全性。本版本的全新內容包括移動性、Outlook客戶端和Office 2010集成的新章節,以及對CRM Online的大幅擴展。它還包含了關於數據可視化、SharePoint Foundation集成、用戶界面變更、內建圖表、儀表板、即時通訊和短信通訊支持、審計、無代碼工作流程、連接、隊列、新的基於WCF的編程模型、UI腳本和安全性的新討論或擴展。