Process Improvement Essentials: CMMI, Six SIGMA, and ISO 9001 (流程改善要素：CMMI、六標準差與ISO 9001)

Description

Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are:

• The 9001:2000 Quality Management Standard from the International Standards Organization;
• The Capability Maturity Model Integration from the Software Engineering Institute; and
• Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric.

These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success.

Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.

 

Table of Contents

Preface

Part One. Process and Process Improvement

1. Introduction

     A Path of Quality

     The Innovation/Chaos Paradox

     Marshal Extra Forces If-

     Moving Forward

     Summary

2. The Case for Process

     An American Success Story

     The Conscious Organization

     Some Number Stories

     Six Common Myths

     Benefits of Process

     Summary

3. Establishing Your Process Program

     Using IDEAL

     Establishing Executive Sponsorship

     Aligning with Business Objectives

     Identifying Improvement Opportunities

     Establishing the Process Team

     Choose Your Model (or Not)

     Developing Process Program Components

     Training

     Program Rollout

     Institutionalization

     Helpful Change Agent Skills

     Summary

4. Sustaining Process Improvement

     1. Remember What You Do

     2. Weld Business Success to Program Success

     3. Participate

     4. Training

     5. Support Compliance

     6. Active Feedback Mechanisms

     7. Promote Performance Incentives

     8. Celebrate Success

     9. Public Announcements

     10. Measure, Measure

     11. Periodic Reassessment

     12. Appreciate the Journey

     Summary

Part Two. Three Major Process Improvement Standards

5. ISO 9001:2000

     A Brief History of ISO 9001:2000

     ISO 9001 Ownership

     The Structure and Design of ISO 9001:2000

     ISO 9000: Sections 1 Through 3

     Section 4. Quality Management System

     Section 5. Management Responsibility

     Section 6. Resource Management

     Section 7. Product Realization

     Section 8. Measurement, Analysis, and Improvement

     For a Deeper Look

     Summary

6. The Capability Maturity Model Integration (for Development)

     A Brief History of CMMI

     CMMI Ownership

     Technology Disciplines Covered Under CMMI

     CMMI-Dev Structure and Design

     Generic Goals of CMMI

     The Process Areas of CMMI

     Project Management Process Areas

     Engineering Process Areas

     Support Process Areas

     Process Management Process Areas

     Implementing CMMI

     For a Deeper Look

     Summary

7. Six Sigma

     A Brief History of Six Sigma

     Six Sigma Ownership

     Six Sigma Structure and Design

     Define

     Measure

     Analyze

     Improve

     Control

     The Six Sigma Team

     For a Deeper Look

     Summary

8. Considerations for Adoption

     Summary

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