Performance Dashboards: Measuring, Monitoring, and Managing Your Business (Hardcover)
暫譯: 績效儀表板：衡量、監控與管理您的業務 (精裝版)
Wayne W. Eckerson
- 出版商: Wiley
- 出版日期: 2005-10-14
- 售價: $1,920
- 貴賓價: 9.5 折 $1,824
- 語言: 英文
- 頁數: 320
- 裝訂: Hardcover
- ISBN: 0471724173
- ISBN-13: 9780471724179
-
相關分類:
大數據 Big-data、管理與領導 Management-leadership、Information-management
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商品描述
Tips, techniques, and trends on how to use dashboard technology to optimize business performance
Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance.
Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.
Table of Contents
Foreword.Preface.
Acknowledgments.
Part I: The Landscape for Performance Dashboards.
Chapter 1: What Are Performance Dashboards?
The Context for Performance Dashboards.
Composition of Performance Dashboards.
Performance Management Architecture.
Summary.
Chapter 2: The Role of Business Performance Management.
The Landscape.
A Framework for BPM.
BPM Trends.
Summary.
Chapter 3: The Role of Business Intelligence.
The Value of Business Intelligence.
Business Intelligence Landscape.
Summary.
Chapter 4: Assessing Your Organizational Readiness.
Readiness Criteria.
Summary.
Chapter 5 Assessing Your Technical Readiness.
Business Intelligence Maturity Model.
Summary.
Part II: Performance Dashboards in Action.
Chapter 6: Types of Performance Dashboards.
Differentiating Performance Dashboards.
Performance Dashboard Trends.
Operational Dashboards.
Tactical Dashboards.
Strategic Dashboards.
Summary.
Chapter 7: Operational Dashboards in Action: Quicken Loans, Inc.
Benefits of Operational Dashboards.
Quicken Loans’ Dashboards.
Quicken Loans’ BI Architecture.
Challenges.
Summary.
Chapter 8: Tactical Dashboards in Action: International Truck and Engine Corp.
Benefits of Tactical Dashboards.
Next-Generation Business Intelligence.
Characteristics of Tactical Dashboards.
Challenges.
Summary.
Chapter 9: Strategic Dashboards in Action: Hewlett Packard Co.
Benefits of Strategic Dashboards.
Balanced Scorecards.
Deploying Strategic Dashboards.
Summary.
Part III: Critical Success Factors: Tips from the Trenches.
Chapter 10: How to Launch the Project.
Selling the Project.
Secure Funding.
Where to Start?
Create a Strong Team.
Summary.
Chapter 11: How to Create Effective Metrics.
Tools of Change.
Understanding Metrics.
KPI Characteristics.
Creating Metrics.
Summary.
Chapter 12: How to Design Effective Dashboard Screens.
General Guidelines for Managing the Design Process.
Specific Guidelines for Creating the Visual Interface.
Sample Techniques.
Navigation Techniques.
Summary.
Chapter 13: How to Link and Integrate Performance Dashboards.
Approaches to Integration.
Centralized Approach.
Federated Approach.
Consolidation Approaches.
Summary.
Chapter 14: How to Align Business and IT.
Pitched Battles.
General Counseling.
Alignment Tactics.
Summary.
Chapter 15: How to Ensure Adoption and Manage Performance.
Two Tasks.
Strategies to Ensure Adoption.
Performance Management Strategies.
Summary.
Appendix: Criteria for Evaluating Performance Dashboards.
Glossary.
Index.
商品描述(中文翻譯)
**描述**
使用儀表板技術來優化業務績效的技巧、技術和趨勢
業務績效管理是一個新興的管理學科，當得到資訊技術的支持時，能夠帶來巨大的價值。通過案例研究和行業研究，本書展示了領先公司如何利用績效儀表板來執行策略、優化業務流程和改善績效。
Wayne W. Eckerson（美國麻薩諸塞州亨厄姆）是數據倉儲學會（TDWI）的研究總監，該學會是全球商業智慧和數據倉儲專業人士的領先協會，提供高品質、深入的教育、培訓和研究。他是SearchCIO.com、DM Review、Application Development Trends、Business Intelligence Journal和TDWI案例研究與解決方案的專欄作家。
**目錄**
前言。
序言。
致謝。
**第一部分：績效儀表板的環境。**
**第1章：** 績效儀表板是什麼？
績效儀表板的背景。
績效儀表板的組成。
績效管理架構。
摘要。
**第2章：** 業務績效管理的角色。
環境。
BPM框架。
BPM趨勢。
摘要。
**第3章：** 商業智慧的角色。
商業智慧的價值。
商業智慧環境。
摘要。
**第4章：** 評估您的組織準備度。
準備標準。
摘要。
**第5章：** 評估您的技術準備度。
商業智慧成熟度模型。
摘要。
**第二部分：績效儀表板的實踐。**
**第6章：** 績效儀表板的類型。
區分績效儀表板。
績效儀表板趨勢。
操作儀表板。
戰術儀表板。
戰略儀表板。
摘要。
**第7章：** 操作儀表板的實踐：Quicken Loans, Inc.
操作儀表板的好處。
Quicken Loans的儀表板。
Quicken Loans的BI架構。
挑戰。
摘要。
**第8章：** 戰術儀表板的實踐：International Truck and Engine Corp.
戰術儀表板的好處。
下一代商業智慧。
戰術儀表板的特徵。
挑戰。
摘要。
**第9章：** 戰略儀表板的實踐：Hewlett Packard Co.
戰略儀表板的好處。
平衡計分卡。
部署戰略儀表板。
摘要。
**第三部分：關鍵成功因素：來自實務的建議。**
**第10章：** 如何啟動專案。
推銷專案。
確保資金。
從哪裡開始？
建立強大的團隊。
摘要。
**第11章：** 如何創建有效的指標。
變革的工具。
理解指標。
KPI特徵。
創建指標。
摘要。
**第12章：** 如何設計有效的儀表板畫面。
管理設計過程的一般指導方針。
創建視覺介面的具體指導方針。
範例技術。
導航技術。
摘要。
**第13章：** 如何連結和整合績效儀表板。
整合的方法。
集中式方法。
聯邦式方法。
整合方法。
摘要。
**第14章：** 如何對齊業務與IT。
激烈的戰鬥。
一般諮詢。
對齊策略。
摘要。
**第15章：** 如何確保採用並管理績效。
兩項任務。
確保採用的策略。
績效管理策略。
摘要。
**附錄：** 評估績效儀表板的標準。
**術語表。**
**索引。**
