Building the Knowledge Management Network: Best Practices, Tools, and Techniques
Cliff Figallo, Nancy Rhine
- 出版商: Wiley
- 出版日期: 2002-09-02
- 售價: $1,250
- 貴賓價: 9.8 折 $1,225
- 語言: 英文
- 頁數: 368
- 裝訂: Paperback
- ISBN: 047121549X
- ISBN-13: 9780471215493
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商品描述
A complete set of best practices, tools, and techniques for turning
conversations into a rich source of business information
Many organizations
are now recognizing that the untapped knowledge of their members can be used to
benefit every aspect of their business, from making smarter and faster decisions
to improving products and efficiency. This book offers a clear-cut road map for
building a successful knowledge management system to capture and fully exploit
the knowledge exchanged in conversations.
Written by two of the foremost
experts in online communities, this book covers a set of best practices, tools,
and techniques for using conversation and online interaction to provide
affordable and effective knowledge-based benefits and solutions. With a unique
and invaluable perspective, the authors offer guidance for collecting,
capturing, and cataloging knowledge so that it can be used to improve efficiency
and reduce costs in areas ranging from internal procedures through customer
relations and product development.
This book provides step-by-step solutions
for developing an effective knowledge network, including how to:
* Formulate
strategies and create action plans
* Select the right tools for peer-to-peer
networks, interactive communities, and events
* Work with legacy systems
*
Train staff and stimulate participation
* Improve productivity and
measurement criteria
The companion Web site contains templates, checklists, a
discussion board, and links to software.
Table of Contents
Acknowledgments.
Introduction.
PART ONE: CAVE WALLS TO CRTS: THE LANDSCAPE OF KNOWLEDGE NETWORKING.
Chapter 1. Knowledge, History, and the Industrial Organization.
Chapter 2. Using the Net to Share What People Know.
Chapter 3. Strategy and Planning for the Knowledge Network.
PART TWO: MATCHING CULTURE WITH TECHNOLOGY.
Chapter 4. The Role of IT in the Effective Knowledge Network.
Chapter 5. Fostering a Knowledge-Sharing Culture.
Chapter 6. Taking Culture Online.
Chapter 7. Choosing and Using Technology.
PART THREE: PRACTICAL APPLICATIONS OF KNOWLEDGE NETWORKING.
Chapter 8. Initiating and Supporting Internal Conversation.
Chapter 9. Conversing with External Stakeholders.
Chapter 10. The Path Ahead.
Appendix A: Resources.
Notes.
Index.