Knowledge Management in the Age of Complexity: Sensemaking, a Systems Engineering Approach（Hardcover）
暫譯: 複雜時代的知識管理：意義建構與系統工程方法（精裝版）

This book provides systems engineers and related communitites with an integrated framework for analyzing and designing complex human- technological work systems. The coverage applies a unified engineering paradigm across a variety of case studies. This approach illustrates the paradigm's power for addressing many of the multidisciplinary issues typically considered intractable (and therefore neglected) in the design and application of information technology, personnel training, and process reengineering interventions.