Service Modelling: Principles and Applications
暫譯: 服務建模:原則與應用
Vilho Räisänen
- 出版商: Wiley
- 出版日期: 2006-05-18
- 定價: $2,960
- 售價: 8.5 折 $2,516
- 語言: 英文
- 頁數: 296
- 裝訂: Hardcover
- ISBN: 0470018070
- ISBN-13: 9780470018071
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商品描述
Description
Learn how to use service modelling to streamline and optimize processes!
Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Consistent application of service modelling provides the automation of processes and timely access to information.
Service Modelling presents a comprehensive, up-to-date overview of the topic, presented in the context both of business processes, and of requirements stemming from the need to manage network resources. Vilho Räisänen delivers a justification for service modelling, and explains state-of-the-art concepts, frameworks and standards in detail.
Service Modelling:
- Provides a complete and illustrated overview of state-of-the-art concepts for service modelling, covering requirements and frameworks.
- Includes industry initiatives, conceptual frameworks, and the work of standardisation bodies.
- Discusses different modelling approaches, and the positioning of modelling of services in service management and in the wider operational context.
- Sets the modelling framework in the context of business drivers and modelling paradigms.
- Illustrates principles with real-world use cases, providing both fixed Internet and mobile network examples.
- Relates concepts to the work of TeleManagement Forum, giving practical examples throughout.
Service Modelling: Principles and Applications is an invaluable guide to service modelling for telecommunications and data communications professionals, including vendors, operators, consultants, training organizations, service and content providers, system architects and engineers for IP-based services. Educational organizations, advanced undergraduate and graduate students on telecommunications and networking courses will also find this text invaluable.
Table of Contents
Acknowledgements.
Preface.
Abbreviations.
How to Read This Book.
Information About Trademarks and Copyrights.
List of Figures.
List of Tables.
I Background.
1 Introduction.
1.1 Definition of Service Modelling.
1.2 Packet-based Services.
1.3 Emerging Technologies.
1.4 Summary.
1.5 Highlights.
2 Approaches to Modelling.
2.1 Introduction to Modelling.
2.2 Software Engineering Paradigm.
2.3 Object-Oriented Modelling.
2.4 Expert Systems.
2.5 Service-Oriented Architectures.
2.6 Databases.
2.7 Architecture Design.
2.8 Other Modelling Methods.
2.9 Summary.
2.10 Highlights.
3 Industry Initiatives.
3.1 Introduction.
3.2 OMG.
3.3 Business Process Management.
3.4 ITU.
3.5 3GPP.
3.6 TeleManagement Forum.
3.7 IT Service Management Forum.
3.8 Activities Related to Internet Services.
3.9 Other Fora and Viewpoints.
3.10 Summary.
3.11 Highlights.
II Service Modelling Concepts.
4 Requirements for Service Modelling.
4.1 Notation.
4.2 General Requirements and Concerns.
4.3 Technology-related Requirements.
4.4 Process-related Requirements.
4.5 Information Modelling–Related Requirements.
4.6 Stakeholder Type–Specific Requirements and Concerns.
4.7 Summary.
4.8 Highlights.
5 Management Framework.
5.1 Description of the Framework.
5.2 Assumptions about Inter-provider Relations.
5.3 Relation to Existing Frameworks.
5.4 Summary.
5.5 Highlights.
6 Service Framework.
6.1 Introduction.
6.2 Service Quality Framework.
6.3 Security Framework.
6.4 Using of Service Framework in Management Framework.
6.5 End-user Services.
6.6 Summary.
6.7 Highlights.
7 Service Modelling Patterns.
7.1 Modelling Framework.
7.2 Modelling Patterns.
7.3 Notes About Using Service Model Patterns.
7.4 Relationship to Existing Models.
7.5 Summary.
7.6 Highlights.
III Use Cases.
8 DiffServ Network Example.
8.1 Introduction.
8.2 Description.
8.3 Service Framework.
8.4 Service Model.
8.5 Link to Service Management.
8.6 Summary.
8.7 Highlights.
9 Mobile Network Example.
9.1 Introduction.
9.2 Description.
9.3 Service Framework.
9.4 Service Model.
9.5 Link to Service Management.
9.6 Summary.
9.7 Highlights.
10 Distributed Network Example.
10.1 Introduction.
10.2 Description.
10.3 Service Framework.
10.4 Service Model.
10.5 Link to Service Management.
10.6 Summary.
10.7 Highlights.
IV Summary.
11 Summary.
11.1 Issues for the Future.
V Appendices.
A 3GPP Bearer Concepts.
B DiffServ SLA Concepts.
Bibliography.
Index.
商品描述(中文翻譯)
**描述**
學習如何使用服務建模來簡化和優化流程!有關客戶需求、服務的技術組成和服務性能的信息對於有效的服務管理至關重要。服務建模是一種結構化的方法,利用這些信息來改善服務交付的方式。持續應用服務建模可實現流程的自動化和及時訪問信息。
《服務建模》提供了該主題的全面、最新的概述,並在業務流程和管理網絡資源需求的背景下進行介紹。Vilho Räisänen 為服務建模提供了合理性,並詳細解釋了最先進的概念、框架和標準。
《服務建模:》
- 提供了最先進的服務建模概念的完整和插圖概述,涵蓋需求和框架。
- 包括行業倡議、概念框架和標準化機構的工作。
- 討論不同的建模方法,以及服務建模在服務管理和更廣泛的運營背景中的定位。
- 在業務驅動因素和建模範式的背景下設置建模框架。
- 通過實際案例來說明原則,提供固定互聯網和移動網絡的示例。
- 將概念與電信管理論壇的工作相關聯,並在整個過程中提供實用示例。
《服務建模:原則與應用》是電信和數據通信專業人士(包括供應商、運營商、顧問、培訓機構、服務和內容提供商、系統架構師和基於 IP 的服務工程師)不可或缺的指南。教育機構、高年級本科生和研究生在電信和網絡課程中也會發現這本書非常有價值。
**目錄**
- 致謝
- 前言
- 縮寫
- 如何閱讀本書
- 有關商標和版權的信息
- 圖表清單
- 表格清單
- I 背景
- 1 介紹
- 1.1 服務建模的定義
- 1.2 基於封包的服務
- 1.3 新興技術
- 1.4 總結
- 1.5 重點
- 2 建模方法
- 2.1 建模介紹
- 2.2 軟體工程範式
- 2.3 物件導向建模
- 2.4 專家系統
- 2.5 服務導向架構
- 2.6 資料庫
- 2.7 架構設計
- 2.8 其他建模方法
- 2.9 總結
- 2.10 重點
- 3 行業倡議
- 3.1 介紹
- 3.2 OMG
- 3.3 業務流程管理
- 3.4 ITU
- 3.5 3GPP
- 3.6 電信管理論壇
- 3.7 IT 服務管理論壇
- 3.8 與互聯網服務相關的活動
- 3.9 其他論壇和觀點
- 3.10 總結
- 3.11 重點
- II 服務建模概念
- 4 服務建模的要求
- 4.1 符號
- 4.2 一般要求和關注
- 4.3 與技術相關的要求
- 4.4 與流程相關的要求
- 4.5 與信息建模相關的要求
- 4.6 利益相關者類型特定的要求和關注
- 4.7 總結
- 4.8 重點
- 5 管理框架
- 5.1 框架描述
- 5.2 關於供應商之間關係的假設
- 5.3 與現有框架的關係
- 5.4 總結
- 5.5 重點
- 6 服務框架
- 6.1 介紹
- 6.2 服務質量框架
- 6.3 安全框架
- 6.4 在管理框架中使用服務框架
- 6.5 最終用戶服務
- 6.6 總結
- 6.7 重點
- 7 服務建模模式
- 7.1 建模框架
- 7.2 建模模式
- 7.3 使用服務模型模式的注意事項
- 7.4 與現有模型的關係
- 7.5 總結
- 7.6 重點
- III 使用案例
- 8 DiffServ 網絡示例
- 8.1 介紹
- 8.2 描述
- 8.3 服務框架
- 8.4 服務模型
- 8.5 與服務管理的連結
- 8.6 總結
- 8.7 重點
- 9 移動網絡示例
- 9.1 介紹
- 9.2 描述
- 9.3 服務框架
- 9.4 服務模型
- 9.5 與服務管理的連結
- 9.6 總結
- 9.7 重點
- 10 分散式網絡示例
- 10.1 介紹
- 10.2 描述
- 10.3 服務框架
- 10.4 服務模型
- 10.5 與服務管理的連結
- 10.6 總結
- 10.7 重點
- IV 總結
- 11 總結
- 11.1 未來的問題
- V 附錄
- A 3GPP 承載概念
- B DiffServ SLA 概念
- 參考文獻
- 索引