Fraud Hotlines: Design, Performance, and Assessment
暫譯: 詐騙熱線：設計、效能與評估

本書提供有關詐騙熱線的完整指南。旨在教育讀者有關詐騙熱線的歷史、目的、運作、使用及效用。它還使讀者具備創建、分析和評估詐騙熱線績效的知識。

Chelsea Binns is an Assistant Professor in the Department of Security, Fire and Emergency Management at the　world-famous John Jay College of Criminal Justice in New York City. She is a licensed Private Investigator and Certified Fraud Examiner, and serves on the board of the New York Chapter of the Association of Certified Fraud Examiners. Her research interests are focused on corporate security matters, including background checks, corporate crime, cybercrime, investigations, and organizational fraud. She has been studying fraud hotlines since 2007. She has extensive corporate security, management and investigative experience, having worked for prestigious organizations such as Citibank, Morgan Stanley, New York City's Department of Investigation (DOI) and the New York State Office of the Attorney General. At DOI, she received hotline calls from citizens concerning fraud, waste and abuse matters. Ms. Binns has a doctorate and two master's degrees in Criminal Justice from the CUNY Graduate Center/John Jay College of Criminal Justice.

切爾西·賓斯（Chelsea Binns）是紐約市世界著名的約翰·傑伊刑事司法學院（John Jay College of Criminal Justice）安全、消防與緊急管理系的助理教授。她是一名持牌的私人調查員和認證詐騙檢查員，並擔任紐約州認證詐騙檢查員協會（Association of Certified Fraud Examiners）紐約分會的董事會成員。她的研究興趣集中在企業安全事務上，包括背景調查、企業犯罪、網路犯罪、調查和組織詐騙。自2007年以來，她一直在研究詐騙熱線。她擁有豐富的企業安全、管理和調查經驗，曾在花旗銀行（Citibank）、摩根士丹利（Morgan Stanley）、紐約市調查部（Department of Investigation, DOI）和紐約州檢察總長辦公室（New York State Office of the Attorney General）等知名機構工作。在調查部，她接聽來自市民有關詐騙、浪費和濫用問題的熱線電話。賓斯女士擁有來自CUNY研究生中心/約翰·傑伊刑事司法學院的刑事司法博士學位和兩個碩士學位。