Total Quality Management (Tqm): Principles, Methods, and Applications
暫譯: 全面品質管理 (TQM)：原則、方法與應用
Luthra, Sunil, Garg, Dixit, Agarwal, Ashish
- 出版商: CRC
- 出版日期: 2020-10-05
- 售價: $5,500
- 貴賓價: 9.5 折 $5,225
- 語言: 英文
- 頁數: 198
- 裝訂: Hardcover - also called cloth, retail trade, or trade
- ISBN: 0367512831
- ISBN-13: 9780367512835
海外代購書籍(需單獨結帳)
商品描述
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation.
This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM).
Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process.
A solutions manual and power point presentations slides are available for qualified adoptions.
商品描述(中文翻譯)
組織現在專注於全面的顧客滿意度。然而，對於需求和顧客需求的理解仍然不足。全面品質管理（Total Quality Management, TQM）整合所有階段，確保產品的無缺陷品質。本教科書提供了對TQM所有方面及其實施的理解。
本教科書涵蓋了TQM的所有方面，詳細討論了品質系統，強調顧客需求的重要性，並介紹了全面生產維護（Total Productive Maintenance, TPM）的概念。
本書是為工程和管理學生撰寫的教科書，同時也解釋了所有品質系統，這將有助於所有組織選擇正確的品質系統，並幫助管理者在分析任何過程時做出決策。
合格的採用者可獲得解決方案手冊和PowerPoint簡報幻燈片。
作者簡介
Dr. Sunil Luthra is working in the Department of Mechanical Engineering at Government Polytechnic, Jhajjar, Haryana, India. He is also working as Honorary Research Fellow at Bradford School of Management, University of Bradford, Bradford, United Kingdom. He completed his PhD from National Institute of Technology, Kurukshetra, India. He has been associated with teaching for the last 18 years. In general, his research mainly focuses on developing and validating the different theories/frameworks/models in the area of sustainability in supply chains, circular economy, sustainable consumption and production, industry 4.0, cleaner production and energy systems in the context of emerging economies especially in Indian context. He has contributed over 180 research papers in international referred & national journals, and conferences at international and national level. He showed his research aptitude by publishing several research papers in high impact factors International Journals. He has an excellent research track record Around cumulative 300 research Impact Factor (IF) points; 62 SCI/SSCI/ESCI indexed publications; more than 20 3* CABS publications; received around 4000 citations and H-index- 32 on Google Scholar). He is as a Guest Editor of many reputed journals such Journal of Cleaner Production, Production Planning & Control, Resources Policy, Resources, Conservation and Recycling and Annals of Operations Research etc. He is reviewing papers for more 50 reputed journals. He is on editorial board of many reputed journals. He has published 05 books with reputed publishers such as CRC Press, Taylor & Francis Group, LLC and New Age International Publisher (P) Ltd. etc.
Dr. Dixit Garg is working as a Professor in the Mechanical Engineering Department at National Institute of Technology (Institute of National Importance as per Parliament Act), Kurukshetra, Haryana, India. He published more than 170 research papers to his credit, published in international and national journals. He acted as an editor/reviewer in international journals/conferences and short-term training programmed. He delivered many expert lecturers and participated in panel discussions. His specific areas of interest are operations and quality management, just-in-time, (JIT), production planning and control, manufacturing processes, supply chain management, educational planning, industrial engineering, productivity, entrepreneurship and green supply chain management, etc.
Dr. Ashish Agarwal has been working as Associate Professor Mechanical Engineering at School of Engineering & Technology Indira Gandhi National Open University New Delhi India since 1993. He has earned his PhD from IIT Delhi in the area of Supply Chain Management. His papers have been published in International and National Journals. He has published his research papers in European Journal of Operational Research, Industrial Marketing Management, Supply Chain Management: An International Journal, Work Study, International Journal of Management Science and Engineering Management, Journal of Manufacturing Technology Management, International Journal Intelligent Enterprise, Production & Manufacturing Research, International Journal of Advanced Operations Management, Competitiveness Review, International Journal of Productivity and Performance Management, Productivity, Industrial Engineering Journal and Global Journal of Enterprise Information System. He is reviewer in International and National Journals. He has supervised nine PhD students in the area of Operations Management. He is at present supervising five PhD students. He is life member of Indian Society for Technical Education and Indian Institutions of Industrial Engineering.
Dr Sachin Mangla Kumar is working as a Faculty of Knowledge Management and Business Decision Making, University of Plymouth, United Kingdom. Dr Sachin is working in the field of Green and Sustainable Supply Chain and Operations; Industry 4.0; Circular Economy; Decision Making and Modelling. He is committed to do and promote high quality research. He has published/presented several papers in repute international/national journals (International Journal of Production Economics; International Journal of Production Research; Production Planning and Control; Business Strategy and the Environment; Journal of Cleaner Production; Annals of Operations Research; Transportation Research Part - D; Transportation Research Part - E; Renewable and Sustainable Energy Reviews; Resource Conservation and Recycling; Information System Frontier; Management Decision; International Journal of Logistics Research and Applications; Benchmarking an International Journal; Industrial Data and Management System; International Journal of Quality and Reliability Management) and conferences (POMS, SOMS, IIIE, CILT - LRN, GLOGIFT). He has an h-index 28 and i10-index 55. He is involved in editing couple of Special issues as a Guest Editor in leading ABDC/ABD high ranked journals. Currently, he is also involved in several research projects on various issues and applications of Circular economy and Sustainability. Among them, he is responsible for knowledge based decision model in "Enhancing and implementing knowledge based ICT solutions within high risk and uncertain conditions for agriculture production systems (RUC-APS)", European Commission RISE scheme. Recently, he has also received a grant as a PI from British Council - Newton Fund Research Environment Links Turkey/UK - Circular and Industry 4.0 driven sustainable solutions for reducing food waste in supply chains in Turkey.
作者簡介(中文翻譯)
Dr. Sunil Luthra 目前在印度哈里亞納邦的Jhajjar政府理工學院機械工程系工作。他同時也是英國布拉德福德大學布拉德福德管理學院的榮譽研究員。他在印度庫魯克舍特拉國立技術學院獲得博士學位。過去18年來，他一直從事教學工作。一般而言，他的研究主要集中在供應鏈的可持續性、循環經濟、可持續消費與生產、工業4.0、清潔生產及能源系統等領域的不同理論/框架/模型的開發與驗證，特別是在印度等新興經濟體的背景下。他在國際和國內的期刊及會議上發表了超過180篇研究論文，並在高影響因子的國際期刊上發表了多篇研究論文，顯示了他的研究能力。他擁有優秀的研究記錄，累計影響因子（IF）約300點；62篇SCI/SSCI/ESCI索引的出版物；超過20篇3* CABS出版物；在Google Scholar上獲得約4000次引用，H指數為32。他擔任多本知名期刊的客座編輯，如《Journal of Cleaner Production》、《Production Planning & Control》、《Resources Policy》、《Resources, Conservation and Recycling》和《Annals of Operations Research》等。他為超過50本知名期刊審稿，並在多本知名期刊的編輯委員會中任職。他與知名出版社如CRC Press、Taylor & Francis Group, LLC和New Age International Publisher (P) Ltd.等出版了5本書籍。
Dr. Dixit Garg 目前在印度哈里亞納邦的庫魯克舍特拉國立技術學院（根據國會法案被認定為國家重要機構）擔任機械工程系教授。他已發表超過170篇研究論文，這些論文發表在國際和國內期刊上。他在國際期刊/會議和短期培訓計劃中擔任編輯/審稿人，並發表了多場專家講座，參加了多次小組討論。他的具體研究興趣包括運營與質量管理、及時生產（JIT）、生產規劃與控制、製造過程、供應鏈管理、教育規劃、工業工程、生產力、創業及綠色供應鏈管理等。
Dr. Ashish Agarwal 自1993年以來一直在印度新德里的印度甘地國立開放大學的工程與技術學院擔任機械工程副教授。他在供應鏈管理領域獲得了印度理工學院德里的博士學位。他的論文已發表在國際和國內期刊上，包括《European Journal of Operational Research》、《Industrial Marketing Management》、《Supply Chain Management: An International Journal》、《Work Study》、《International Journal of Management Science and Engineering Management》、《Journal of Manufacturing Technology Management》、《International Journal Intelligent Enterprise》、《Production & Manufacturing Research》、《International Journal of Advanced Operations Management》、《Competitiveness Review》、《International Journal of Productivity and Performance Management》、《Productivity》、《Industrial Engineering Journal》和《Global Journal of Enterprise Information System》。他是國際和國內期刊的審稿人，並在運營管理領域指導了九名博士生，目前正在指導五名博士生。他是印度技術教育學會和印度工業工程學會的終身會員。
Dr. Sachin Mangla Kumar 目前在英國普利茅斯大學擔任知識管理與商業決策的教職。他的研究領域包括綠色與可持續供應鏈及運營、工業4.0、循環經濟、決策與建模。他致力於進行和推廣高質量的研究。他已在多個知名的國際/國內期刊（如《International Journal of Production Economics》、《International Journal of Production Research》、《Production Planning and Control》、《Business Strategy and the Environment》、《Journal of Cleaner Production》、《Annals of Operations Research》、《Transportation Research Part - D》、《Transportation Research Part - E》、《Renewable and Sustainable Energy Reviews》、《Resource Conservation and Recycling》、《Information System Frontier》、《Management Decision》、《International Journal of Logistics Research and Applications》、《Benchmarking an International Journal》、《Industrial Data and Management System》、《International Journal of Quality and Reliability Management》）和會議（如POMS、SOMS、IIIE、CILT - LRN、GLOGIFT）上發表/展示了多篇論文。他的h指數為28，i10指數為55。他參與編輯幾個高排名的ABDC/ABD期刊的特刊，並目前參與多個有關循環經濟和可持續性的研究項目。其中，他負責在歐洲委員會RISE計劃下的“在高風險和不確定條件下增強和實施基於知識的ICT解決方案以支持農業生產系統（RUC-APS）”中的知識基礎決策模型。最近，他還獲得了英國文化協會-牛頓基金研究環境連結土耳其/英國的資助，旨在為土耳其的供應鏈減少食物浪費提供循環和工業4.0驅動的可持續解決方案。
